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Amazon Live Chat Support Jobs in Alberta (NOW HIRING)

myHSA LTD

Customer Support Representative

Calgary, AB · On-site

Walk users through technical issues, platform navigation, and benefit usage questions in a live chat environment * Ensure quick and accurate support while maintaining a high standard of tone and ...

myHSA

Customer Support Representative

Calgary, AB · Hybrid

Walk users through technical issues, platform navigation, and benet usage questions in a live chat environment * Ensure quick and accurate support while maintaining a high standard of tone and ...

CDI Spaces

Business Development Executive

Edmonton, AB · On-site

Communicates through email, live chat and over the phone in a clear, concise, and friendly way ... Support for work-life balance - 3 weeks vacation, birthday flex day, and performance-based earned ...

GAM Technical Services

L1 Support Hero

Calgary, AB

CA$40K - CA$60K/yr

We live by our core values - Teamwork, Care, Communication, Accountability, and Positive Attitude ... chat with our CEO - to make sure we're the right fit for each other. 6. Start your dream job at GAM ...

GAM Technical Services

L1 Support Hero

Calgary, AB · On-site

CA$40K - CA$60K/yr

We live by our core values -- Teamwork, Care, Communication, Accountability, and Positive Attitude ... chat with our CEO -- to make sure we're the right fit for each other. 6. Start your dream job at ...

Cargill

Short Mix Technician

Camrose, AB · On-site

CA$22.22/hr

... live well. This position is in our specialized portfolio enterprise where we serve diverse ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...

Cargill

Maintenance Technician

Camrose, AB · On-site

CA$32/hr

... live well. This position is in our specialized portfolio enterprise where we serve diverse ... Rotating Compensation: $32.00/hr New, easy-to-apply options are available for this role: chat with ...

Cargill

Grain Handler -

Lethbridge, AB · On-site

CA$25 - CA$28/hr

... and consumers to live well. This position is in our Ag & Trading enterprise, where we connect ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...

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All JobsAmazon Live Chat Support JobsAmazon Live Chat Support Jobs in Alberta

Amazon Live Chat Support information

See Alberta salary details

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How much do amazon live chat support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for amazon live chat support in Alberta is $19.28, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.95 per hour, depending on experience, location, and employer.

What is an Amazon Live Chat Support?

An Amazon Live Chat Support job involves assisting customers through real-time online chat. Agents help answer inquiries, resolve issues, provide order updates, and guide customers through troubleshooting steps. This role requires strong communication skills, multitasking abilities, and a customer-focused approach. It's a remote-friendly position in many cases, offering flexible work schedules.

How to get an Amazon Live Chat Support job?

To get an Amazon Live Chat Support job, candidates should apply through Amazon's careers website, ensuring they meet the minimum requirements such as good communication skills and customer service experience. Preparing a tailored resume highlighting relevant skills and completing any required assessments can improve chances. Prior experience with chat tools or customer support platforms is often beneficial.

What does an Amazon Live Chat Support do?

A typical day for an Amazon Live Chat Support representative involves handling customer inquiries through real-time chat, assisting with orders, product information, returns, and troubleshooting concerns. You’ll manage multiple chat sessions simultaneously, ensuring timely and accurate responses while documenting interactions in Amazon's internal systems. Collaboration with other support teams, such as technical or escalation departments, may be required to resolve more complex issues. The role is fast-paced and requires you to adapt quickly to changing customer needs, but also offers opportunities to develop communication skills and gain experience in a large, customer-focused organization.

Does Amazon still offer live chat?

Amazon Live Chat Support roles typically involve providing real-time assistance to customers through online chat platforms. Amazon continues to offer live chat support as a customer service channel, and support agents often use tools like proprietary chat systems to assist shoppers efficiently.

What are the key skills and qualifications needed to thrive in Amazon Live Chat Support?

To succeed as an Amazon Live Chat Support representative, you need strong customer service skills, quick typing abilities, problem-solving aptitude, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat software, and basic troubleshooting tools is often required. Excellent written communication, patience, and the ability to multitask under pressure are crucial soft skills. These qualifications are essential for efficiently resolving customer inquiries and maintaining Amazon's standards for prompt, high-quality support.

What are popular job titles related to Amazon Live Chat Support jobs in Alberta?

For Amazon Live Chat Support jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Amazon Live Chat Support jobs in Alberta look for?

The top searched job categories for Amazon Live Chat Support jobs in Alberta are:

Amazon Live Chat Support jobs near you
Infographic showing various Amazon Live Chat Support job openings in Alberta as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 66% In-person, and 34% Remote job distribution, with an average salary of $40,101 per year, or $19.3 per hour.

Customer Support Representative

myHSA LTD

Calgary, AB • On-site

Full-time

Medical, Dental, Vision, PTO

Posted 10 days ago

Job description

Customer Support Representative


The Customer Support Representative (CSR) is a key member of our frontline Customer Experience team, focused on providing exceptional support to employees, plan administrators, and advisors primarily through our live chat channel. This role ensures that all users have a smooth and efficient experience using the myHSA platform, with a strong emphasis on accurate information, timely resolution, and a positive tone.
CSRs are our go-to for handling high volumes of transactional support, troubleshooting account issues, and ensuring users feel heard and supported - without needing to pick up the phone.
This is a flexible hybrid role, with in-office work days required in our Calgary office.
Key Responsibilities

  • Respond to inquiries via Intercom chat and email related to account access, claims, plan details, and general troubleshooting
  • Walk users through technical issues, platform navigation, and benefit usage questions in a live chat environment
  • Ensure quick and accurate support while maintaining a high standard of tone and professionalism
  • Identify and direct any inquiries, issues or platform bugs to the appropriate internal teams
  • Flag emerging patterns or repeated issues to the Head of Experience for further analysis and action
  • Use discretion to escalate complex or high-stakes issues to the correct contacts
  • Work closely with Adjudication, Advisor Support, and all other departments to ensure seamless resolution of inquiries
  • Participate in team discussions and process improvement initiatives
  • Stay up to date on platform changes, updates to plan rules, and frequently asked questions
  • Maintain a high standard for security and policy as this role deals with private and sensitive information


Skills & Qualifications

  • 1–3 years of customer service or customer support experience
  • Strong written communication skills with a friendly, solution-oriented tone
  • Comfortable working in a live chat, high-volume environment with competing priorities 
  • Highly organized and detail-oriented with a strong ability to follow through on assigned tasks
  • Familiarity with Intercom or other chat-based customer support tools is considered an asset
  • Comfortable working collaboratively across teams

What You’ll Gain

As part of a growing benefits platform, you’ll play a direct role in shaping experiences used by businesses across Canada, with opportunity to learn, develop, and grow.

We support you with a comprehensive benefits package, including health, dental, vision, and spending accounts. Our vacation policy scales with your time at the company, starting at two and a half weeks and growing to four weeks of PTO after three years. You’ll have regular one-on-one check-ins, clear performance management, and open feedback so you always know how you can grow.

Our 17th Ave office is bright, recently re-decorated, and stocked with good coffee, a drink fridge, snacks, and friendly people that make coming to work enjoyable.

How to Apply

Finding the right fit for this role is important to us, and your application is your chance to show us who you are: your voice, your attention to detail, and your excitement about joining the team.

  • Submit an up-to-date resume that highlights the skills and experience we are looking for
  • Include a personalized cover letter to share why the Customer Service Representative role excites you and how your background connects to it