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Live Chat Support Roles Jobs (NOW HIRING)

APL Associates

Be Seen First

Live Chat Agent

New York, NY · Remote

$26 - $31/hr

Perform other administrative or customer support duties as assigned. Qualifications * Excellent ... Previous customer service, live chat, administrative, or call center experience is preferred but ...

New

TEC Accutite

Live Chat Representative

$16.50 - $22.25/hr

The ideal candidate will be responsible for providing real-time support to our customers through live chat, resolving their queries and issues efficiently. If you have excellent communication skills ...

TEC Accutite

Live Chat Representative

The ideal candidate will be responsible for providing real-time support to our customers through live chat, resolving their queries and issues efficiently. If you have excellent communication skills ...

DesignNRank

Chat Agent

Colorado Springs, CO · Remote

$15.75 - $21.25/hr

Experience providing customer support through live chat. * Familiarity with CRM and help-desk platforms. * Strong knowledge of Microsoft Office or comparable productivity tools. * Ability to learn ...

Launch Focus

Technical Support

Rochester, NY

We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus ...

Bileddo Associates

Remote Live Chat Agent

Elgin, IL · Remote

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You'll address inquiries, resolve issues, and deliver a positive experience with professionalism ...

Bileddo Associates

Remote Live Chat Agent

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You'll address inquiries, resolve issues, and deliver a positive experience with professionalism ...

Norwegian Cruise Line

Live Chat Specialist

Sunrise, FL · On-site

Provide prompt, knowledgeable support on reservations, payments, itineraries, promotions, and ... Live/Web Chat experience preferred. COMPETENCIES/SKILLS * Excellent written communication skills ...

DigiBoard GmbH

Comfort with digital tools, customer support platforms, and basic troubleshooting in web or app ... live chat is an advantage. * Reliable internet connection, appropriate remote work setup, and ...

Fabric

Customer Support Specialist

New York, NY · On-site +1

$60K - $78K/yr

You'll work primarily through live chat and email, while partnering closely with Product ... Support customers through live chat and email, with limited phone support as needed. * Help ...

Remote Recruitment

Customer Service Agent

$15.75 - $21.25/hr

Exposure to live chat support What's on offer A permanent, fully remote role with a UK employer, working 09:00-17:00 UK time (11:00-19:00 SAST), with training and a clear path to grow within the team.

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Live Chat Support Roles information

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How much do live chat support roles jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for live chat support roles in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What cities are hiring for Live Chat Support Roles jobs?

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What are popular job titles related to Live Chat Support Roles jobs?

For Live Chat Support Roles jobs, the most frequently searched job titles are:

Chat Customer Representative - Remote

Remote

Feed My People Food Bank
Non-Profits • 11 - 50 employees
Learn more about Feed My People Food Bankexternal

$16.50 - $22.25/hr

Other

Re-posted 19 days ago

Job description

About the job Chat Customer Representative - Remote
We are seeking a dedicated and empathetic A chat support agentRepresentative to join our team. The ideal candidate will be responsible for providing exceptional customer support via phone, email, or live chat. As a representative, you will play a crucial role in ensuring that our customers receive the best possible experience, resolving their issues promptly and efficiently.
The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving
Qualifications:

  • Love for customers and their experience with a product
  • Analytical skills and ability to leverage data to drive decision-making
  • Excellent communication and interpersonal skills
  • Demonstrated ability to build and maintain strong relationships with customers and internal stakeholders
  • Experience with customer support ticketing systems and CRM platforms
  • Knowledge of customer support metrics and industry best practices
  • Able to integrate technology-based solutions that improve the customer experience (AI, Chat, Self-serve portals)
  • Able to help customers on weekends if needed
Key Responsibilities:
  • They're responsible for answering customer questions that come in via the website(s)
  • Live chat agents need to be able to provide concise information to customers. Chat is all about quick responses and accessibility so agents need to be able to answer questions effectively and efficiently.
  • Customers commonly use live chat to reach out with a problem. This could be to do with a faulty product, shipping issues, service complaints all sorts. And its the job of the live chat agent to fix the issue.
  • You might think that soft skills are less important for a web-based role than they are for other, face-to-face customer service jobs. But its not enough to Acrobatically answer questions in live chat.
    So, another of the live chat agent responsibilities is to make the conversations they have with customers meaningful. And that requires soft skills.
  • As such, another of the live chat agent responsibilities is to identify such major pain points. Then, they need to flag them to a liaison who will convey the information to other departments. In this way, live chat agents are part of developing and improving the products and services the business offers.
  • Complete training
    Beyond cross-training on other channels, broader customer service training is another key part of a chat agents job. Live chat agents commonly undergo on-the-job training. Typically, this includes technical training, policy training, soft skills training, and the like.
    While the company should provide this training, its the responsibility of the agent to engage with the opportunity to touch up and improve their skills.

Applicant Location: USA ONLY

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