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Live Chat Operator Jobs in Michigan (NOW HIRING)

PSI Engineering

Field Service Technician

Detroit, MI · On-site

$70K - $75K/yr

Train customer operator, engineering, and maintenance staff on the operation and maintenance of ... Maintain and respond to any inquiries through email and the Live Chat/PSI website. * Respond to ...

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Live Chat Operator information

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$12

$24

$38

How much do live chat operator jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for live chat operator in Michigan is $24.19, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $24.52 per hour, depending on experience, location, and employer.

What is a live chat operator?

Live chat operators are customer service professionals who assist customers in real-time through online chat platforms. They handle inquiries, resolve complaints, provide product or service information, and guide users through processes on a website. Their main goal is to ensure customer satisfaction by delivering prompt, helpful, and friendly support. Live chat operators often work for e-commerce sites, tech companies, and service providers, helping to boost sales and improve the customer experience.

What does a live chat operator do?

As a live chat operator, your job is to assist other people using an online chat system. In this role, you may manage the communication process to understand what people are contacting you about, help isolate and resolve problems, and respond to any inquiry about products or services. Live chat operators often work in a customer service role, but this can vary by company. Depending on the industry, you may also provide medical advice, counseling, research services, or various other types of help. You can do jobs that focus exclusively on live chat from a call center, an office, or from home.

What are the key skills and qualifications needed to thrive as a live chat operator, and why are they important?

To thrive as a Live Chat Operator, you need excellent written communication skills, fast and accurate typing, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Outstanding soft skills include patience, problem-solving, and the ability to multitask under pressure. These skills are essential for providing timely, effective support and ensuring customer satisfaction in a digital environment.

What are some typical challenges a live chat operator might face during a shift?

Live Chat Operators often handle multiple conversations simultaneously, which can be challenging when balancing speed and accuracy. They may encounter difficult or frustrated customers, requiring patience and strong conflict resolution skills. Additionally, operators must quickly navigate internal resources and collaborate with other team members or departments to resolve complex issues efficiently. Staying updated with product knowledge and company policies is also essential for providing accurate information.

What is the difference between Live Chat Operator vs Customer Service Representative?

AspectLive Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentOnline, remote or call center settingsCall centers, retail stores, or office settings
Industry UsageOnline businesses, e-commerce, tech supportRetail, telecom, banking, and various service sectors
Common TasksResponding to live chat inquiries, troubleshootingHandling calls, emails, in-person support, resolving issues

While both roles involve assisting customers, Live Chat Operators primarily communicate via online chat platforms, focusing on quick, written responses. Customer Service Representatives may handle multiple communication channels, including calls and emails, often in more diverse environments. The roles overlap in customer support skills but differ in communication methods and work settings.

More about Live Chat Operator jobs

What are the most commonly searched types of Live Chat Operator jobs in Michigan?

The most popular types of Live Chat Operator jobs in Michigan are:

What are popular job titles related to Live Chat Operator jobs in Michigan?

For Live Chat Operator jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Live Chat Operator jobs in Michigan look for?

The top searched job categories for Live Chat Operator jobs in Michigan are:

Live Chat Operator jobs near you
Infographic showing various Live Chat Operator job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 27% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $50,309 per year, or $24.2 per hour.

Business Development Coordinator

Oak Park, MI

Northland Chrysler Dodge Jeep Ram
See more jobs at Northland Chrysler Dodge Jeep Ramexternal

Full-time

Medical, Dental, Retirement, PTO

Re-posted 16 hours ago

Job description

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Business Development Team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.

In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase.  You will learn about all of the newest vehicles and technologies on the market. We have an in-house training team dedicated to your success; offering online and in-store training programs with our manufacturers.

At Northland Chrysler Jeep Dodge RAM, we strive to make every customer a customer for life.  Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.  Every employee at Northland Chrysler Jeep Dodge RAM is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.  

What We Offer

  • Top 100 Ford dealer nationwide
  • Ford Motor President Award recipient for customer satisfaction
  • Stable and experienced management
  • Medical and Dental
  • 401K Plan
  • Paid Holidays
  • Paid vacation
  • Paid Training
  • Employee vehicle purchase plans
  • Discounts on products and services
  • Family owned and operated
  • Long term job security

Sales Specific Benefits

  • 5 day work week
  • Competitive pay plan
  • Volume bonus levels
  • State of the art facility

Responsibilities

  • Answer customer calls and establish follows-up with sales appointments
  • Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
  • Provide customers with initial product information & direct them to the appropriate dealership resources
  • Present initial financing options based on customer needs
  • Follow up with leads that are not ready to make an appointment or no-show
  • Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
  • Utilize CRM tracking system daily

Qualifications

  • At least one previous role based in strong customer service experience
  • Team player attitude
  • Prompt and courteous
  • Enthusiastic personality
  • Must have strong computer skills
  • Willing to submit to a pre-employment background check & drug screen

Apply