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Live Chat Operator Jobs in Massachusetts (NOW HIRING)

Commonwealth Motors

BDC Representative

Lawrence, MA · On-site

$15.75 - $21/hr

Commonwealth Motors has been a family owned and operated business since 1991. Our employees have ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

Commonwealth Motors

BDC Representative

Lawrence, MA

$15.75 - $21/hr

Commonwealth Motors has been a family owned and operated business since 1991. Our employees have ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

Commonwealth Motors

BDC Representative

Lawrence, MA · On-site

$15.75 - $21/hr

Commonwealth Motors has been a family owned and operated business since 1991. Our employees have ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

Commonwealth Motors

BDC Representative

Lawrence, MA

$15.75 - $21/hr

Commonwealth Motors has been a family owned and operated business since 1991. Our employees have ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

Kelly Honda

Business Development Coordinator

Lynn, MA · On-site

Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... The Kelly Automotive Group is a family owned and operated dealership group that was founded in 1965.

Kelly Honda

Business Development Coordinator

Lynn, MA · On-site

Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... The Kelly Automotive Group is a family owned and operated dealership group that was founded in 1965.

Kelly Honda

Business Development Coordinator

Lynn, MA · On-site

Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... The Kelly Automotive Group is a family owned and operated dealership group that was founded in 1965.

Kelly Honda

Business Development Coordinator

Lynn, MA · On-site

Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... The Kelly Automotive Group is a family owned and operated dealership group that was founded in 1965.

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All JobsLive Chat Operator JobsLive Chat Operator Jobs in Massachusetts

Live Chat Operator information

See Massachusetts salary details

$15

$30

$48

How much do live chat operator jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for live chat operator in Massachusetts is $30.31, according to ZipRecruiter salary data. Most workers in this role earn between $26.25 and $30.72 per hour, depending on experience, location, and employer.

What is a live chat operator?

Live chat operators are customer service professionals who assist customers in real-time through online chat platforms. They handle inquiries, resolve complaints, provide product or service information, and guide users through processes on a website. Their main goal is to ensure customer satisfaction by delivering prompt, helpful, and friendly support. Live chat operators often work for e-commerce sites, tech companies, and service providers, helping to boost sales and improve the customer experience.

What does a live chat operator do?

As a live chat operator, your job is to assist other people using an online chat system. In this role, you may manage the communication process to understand what people are contacting you about, help isolate and resolve problems, and respond to any inquiry about products or services. Live chat operators often work in a customer service role, but this can vary by company. Depending on the industry, you may also provide medical advice, counseling, research services, or various other types of help. You can do jobs that focus exclusively on live chat from a call center, an office, or from home.

What are the key skills and qualifications needed to thrive as a live chat operator, and why are they important?

To thrive as a Live Chat Operator, you need excellent written communication skills, fast and accurate typing, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Outstanding soft skills include patience, problem-solving, and the ability to multitask under pressure. These skills are essential for providing timely, effective support and ensuring customer satisfaction in a digital environment.

What are some typical challenges a live chat operator might face during a shift?

Live Chat Operators often handle multiple conversations simultaneously, which can be challenging when balancing speed and accuracy. They may encounter difficult or frustrated customers, requiring patience and strong conflict resolution skills. Additionally, operators must quickly navigate internal resources and collaborate with other team members or departments to resolve complex issues efficiently. Staying updated with product knowledge and company policies is also essential for providing accurate information.

What is the difference between Live Chat Operator vs Customer Service Representative?

AspectLive Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentOnline, remote or call center settingsCall centers, retail stores, or office settings
Industry UsageOnline businesses, e-commerce, tech supportRetail, telecom, banking, and various service sectors
Common TasksResponding to live chat inquiries, troubleshootingHandling calls, emails, in-person support, resolving issues

While both roles involve assisting customers, Live Chat Operators primarily communicate via online chat platforms, focusing on quick, written responses. Customer Service Representatives may handle multiple communication channels, including calls and emails, often in more diverse environments. The roles overlap in customer support skills but differ in communication methods and work settings.

More about Live Chat Operator jobs

What are the most commonly searched types of Live Chat Operator jobs in Massachusetts?

The most popular types of Live Chat Operator jobs in Massachusetts are:

What are popular job titles related to Live Chat Operator jobs in Massachusetts?

For Live Chat Operator jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Live Chat Operator jobs in Massachusetts look for?

The top searched job categories for Live Chat Operator jobs in Massachusetts are:

Live Chat Operator jobs near you
Infographic showing various Live Chat Operator job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $63,038 per year, or $30.3 per hour.

Experienced Automotive Sales BDC

Central CJDR of Norwood

Norwood, MA

Full-time

Medical, Dental, Retirement, PTO

Re-posted 17 days ago

Job description

Central Jeep Chrysler Dodge Ram of Norwood has achieved the highest level of Customer Experience recognition through their people, facility, processes, customer metrics and training! If you’re looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people.  Part and Full time positions available

What We Offer

  • Medical and Dental
  • 401K Plan
  • Paid time off and vacation
  • Growth opportunities
  • Paid Training
  • Employee vehicle purchase plans
  • Family owned and operated
  • Health and wellness

Responsibilities

  • Answer customer calls and establish follows-up with sales appointments
  • Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
  • Provide customers with initial product information & direct them to the appropriate dealership resources
  • Present initial financing options based on customer needs
  • Follow up with leads that are not ready to make an appointment or no-show
  • Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management

Qualifications

  • Sales and Customer Service experience
  • Team player attitude
  • Prompt and courteous
  • Enthusiastic personality
  • Must have strong computer skills
  • Willing to submit to a pre-employment drug testing-Marijuana excluded

Apply