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Live Chat From Home Jobs in Oak Ridge, TN (NOW HIRING)

eth

Design Selling Leader

Knoxville, TN · On-site

... home. We believe our associates are our greatest brand ambassadors, and we value talent ... Demonstrated use of technology and social media to drive business; experience with Live Chat ...

eth

Design Selling Leader

Knoxville, TN · On-site

... home. We believe our associates are our greatest brand ambassadors, and we value talent ... Demonstrated use of technology and social media to drive business; experience with Live Chat ...

Ethan Allen

Design Selling Leader

Knoxville, TN · On-site

... home. We believe our associates are our greatest brand ambassadors, and we value talent ... Demonstrated use of technology and social media to drive business; experience with Live Chat ...

eth

Design Selling Leader

Knoxville, TN · On-site

... home. We believe our associates are our greatest brand ambassadors, and we value talent ... Demonstrated use of technology and social media to drive business; experience with Live Chat ...

eth

Design Selling Leader

Knoxville, TN · On-site

... home. We believe our associates are our greatest brand ambassadors, and we value talent ... Demonstrated use of technology and social media to drive business; experience with Live Chat ...

eth

Design Selling Leader

Knoxville, TN

... home. We believe our associates are our greatest brand ambassadors, and we value talent ... Demonstrated use of technology and social media to drive business; experience with Live Chat ...

eth

Interior Design Consultant

Knoxville, TN · On-site

Customarily and regularly make home calls to evaluate the customer's needs and provide a total ... Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects ...

eth

Interior Design Consultant

Knoxville, TN · On-site

Customarily and regularly make home calls to evaluate the customer's needs and provide a total ... Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects ...

eth

Interior Design Consultant

Knoxville, TN · On-site

Customarily and regularly make home calls to evaluate the customer's needs and provide a total ... Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects ...

eth

Interior Design Consultant

Knoxville, TN

Customarily and regularly make home calls to evaluate the customer's needs and provide a total ... Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects ...

Ethan Allen

Interior Design Consultant

Knoxville, TN · On-site

Customarily and regularly make home calls to evaluate the customer's needs and provide a total ... Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects ...

eth

Interior Design Consultant

Knoxville, TN

Customarily and regularly make home calls to evaluate the customer's needs and provide a total ... Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects ...

Ethan Allen

Interior Design Consultant

Knoxville, TN · On-site

$43 - $200/hr

Customarily and regularly make home calls to evaluate the customer's needs and provide a total ... Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects ...

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All JobsLive Chat JobsLive Chat From Home JobsLive Chat From Home Jobs in Oak Ridge, TN

Live Chat From Home information

What is a live chat from home job?

A live chat from home customer service agent works online to help customers with their questions and troubleshooting inquiries. Your responsibilities in this virtual job are to help callers with their IT issues, answer questions about your employer’s products or services, help customers troubleshoot their device or their service, and aid clients with their bills or accounts. Other duties may include facilitating returns, taking orders, and answering customer complaints. Your work takes place in a chat window where you provide customer service in real-time via typing to the people who contact you for assistance. You may be able to do this work on your phone, but most employers expect you to have a computer. When you can’t answer a question, you call a supervisor that can.

What are the key skills and qualifications needed to thrive as a live chat from home agent, and why are they important?

To thrive as a Live Chat From Home agent, you need strong written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Excellent problem-solving abilities, patience, and professionalism help you stand out in handling diverse customer inquiries remotely. These skills ensure efficient, high-quality support and positive customer experiences in a virtual environment.

What are some common challenges faced by remote live chat agents and how can they be addressed?

Remote live chat agents often face challenges such as managing multiple conversations at once, maintaining consistent response quality, and staying engaged without in-person supervision. To address these, it's important to develop strong multitasking and time management skills, follow standardized scripts or guidelines, and participate in regular team check-ins or training sessions. Staying connected with your team through chat tools and seeking feedback can also help improve performance and job satisfaction.

What is the difference between Live Chat From Home vs Customer Service Representative?

AspectLive Chat From HomeCustomer Service Representative
Work EnvironmentRemote, home-basedOffice or remote depending on employer
Required SkillsCommunication, typing, problem-solvingCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service experience helpsCustomer service experience often preferred
Industry UsageOnline retail, tech support, service industriesRetail, telecom, finance, and more

Live Chat From Home and Customer Service Representative roles share similar skills and industry usage, but Live Chat From Home is specifically focused on online, remote communication via chat platforms. Customer Service Representatives may work in various settings, including in-person or remote, and often handle multiple communication channels.

More about Live Chat From Home jobs

What are the most commonly searched types of Live Chat jobs in Oak Ridge, TN?

The most popular types of Live Chat jobs in Oak Ridge, TN are:

What job categories do people searching Live Chat From Home jobs in Oak Ridge, TN look for?

The top searched job categories for Live Chat From Home jobs in Oak Ridge, TN are:

What cities near Oak Ridge, TN are hiring for Live Chat From Home jobs?

Cities near Oak Ridge, TN with the most Live Chat From Home job openings:

Live Chat From Home jobs near you
Infographic showing various Live Chat From Home job openings in Oak Ridge, TN as of August 2026, with employment types broken down into 69% Full Time, 18% Part Time, 8% Temporary, and 5% Contract. Highlights an 71% In-person, 12% Hybrid, and 17% Remote job distribution.

Customer Service Representative - Tennova Primary Care - South

Tennova Medical Group - Greater Knoxville

Knoxville, TN • On-site

$15.25 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Job Description Why Join Us?
  • Be Valued for What You Bring to the Team  – Competitive pay that rewards your hard work
  • Benefits You Can Count On – Medical, dental, vision, and life insurance coverage
  • Work Hard. Recharge Often. – Generous PTO and extended illness benefits
  • Invest in Your Future – 401(k) with company match
  • Grow With Us – Career development, learning opportunities, and advancement pathways
  • We Invest in Your Success – Licensure and certification reimbursement for eligible roles
  • Student Loan Support – Assistance available for eligible roles
  • Your Wins Deserve Recognition – Employee rewards and recognition programs
  • A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day
  • Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance. 

Great people. Great benefits. Meaningful work. Join us and make an impact.

8-Hour Shifts Available, No weekends, No holidays, No Call

Hours of Operation: Monday - Thursday 8:00am - 5:00pm, Fridays 8:00am - 12:00pm

Job Summary
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.
Essential Functions

  • Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
  • Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
  • Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
  • Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
  • Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
  • Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
  • Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
  • Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
  • Performs other duties as assigned.
  • Maintains regular and reliable attendance.
  • Complies with all policies and standards.

Qualifications

  • Associate Degree or coursework in Business, Communications, or a related field preferred
  • 1-2 years of experience in customer service, call center, or administrative support required

Knowledge, Skills and Abilities

  • Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
  • Strong verbal and written communication skills, ensuring clear and professional interactions.
  • Ability to handle high call volumes and multi-task across different customer service platforms.
  • Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
  • Proficiency in customer service software, CRM systems, and Microsoft Office applications.
  • Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
  • Strong attention to detail in data entry, documentation, and customer interactions.
  • Ability to work independently and as part of a collaborative team in a fast-paced environment.

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