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Live Agent Jobs in Boca Raton, FL (NOW HIRING)

Live Agent

Palm Springs, FL · Remote

$19 - $23/hr

Description Physician Care Centers is looking for a Live Agent to join our dedicated team in Palm Springs. This full-time, remote position offers a fantastic opportunity to support our healthcare ...

Salesforce Consulting/Principal Engineer

Boca Raton, FL · On-site

$52.75 - $69.75/hr

Configure and customize Service Cloud features such as Email-to-Case, Web-to-Case, CTI integrations, and Live Agent/Chat. * Integrate Salesforce with third-party applications using REST/SOAP APIs ...

RE Sales Agent

Boca Raton, FL · On-site

$78K - $104K/yr

Customized training, live demos and more available 24/7 * Customizable agent websites, marketing support, social media training and more * Face-to-face broker support and coaching - true mentorship

RE Sales Agent

Boca Raton, FL · On-site

$77K - $104K/yr

Customized training, live demos and more available 24/7 * Customizable agent websites, marketing support, social media training and more * Face-to-face broker support and coaching - true mentorship

RE Sales Agent

Boca Raton, FL · On-site

$78K - $104K/yr

Customized training, live demos and more available 24/7 * Customizable agent websites, marketing support, social media training and more * Face-to-face broker support and coaching - true mentorship

RE Sales Agent

Boca Raton, FL · On-site

$78K - $104K/yr

Customized training, live demos and more available 24/7 * Customizable agent websites, marketing support, social media training and more * Face-to-face broker support and coaching - true mentorship

RE Sales Agent

Boca Raton, FL · On-site

$78K - $104K/yr

Customized training, live demos and more available 24/7 * Customizable agent websites, marketing support, social media training and more * Face-to-face broker support and coaching - true mentorship

RE Sales Agent

Boca Raton, FL · On-site

$78K - $104K/yr

Customized training, live demos and more available 24/7 * Customizable agent websites, marketing support, social media training and more * Face-to-face broker support and coaching - true mentorship

RE Sales Agent

Boca Raton, FL · On-site

$78K - $104K/yr

Customized training, live demos and more available 24/7 * Customizable agent websites, marketing support, social media training and more * Face-to-face broker support and coaching - true mentorship

Be Seen First

Live inbound transfers all day long. You don't pay for leads or calls! * Excellent Earning ... Agent-Oriented Company: We are dedicated to your success and growth. * Fun Professional office ...

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Live Agent information

What is the difference between Live Agent vs Customer Service Representative?

AspectLive AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; may require specific trainingHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, live chat, or social media platformsCall centers, retail stores, or office settings
Industry UsageCustomer support, technical support, salesCustomer support, sales, administrative roles
Search & Comparison IntentUnderstanding live support roles, job requirementsGeneral customer service roles, job differences

Live Agents primarily handle real-time customer interactions via phone, chat, or social media, often requiring specific technical or communication skills. Customer Service Representatives also assist customers but may work in various settings and handle a broader range of support tasks. Both roles are essential in customer support but differ mainly in their interaction channels and specific responsibilities.

How to become a live chat agent?

To become a live chat agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or live chat platforms. Some employers may require previous customer service experience or specific training, and having good typing speed and problem-solving abilities is beneficial.

What cities near Boca Raton, FL are hiring for Live Agent jobs?

Cities near Boca Raton, FL with the most Live Agent job openings:

Live Agent

Palm Springs, FL • Remote

$19 - $23/hr

Full-time

Re-posted 28 days ago


Job description

Description

Physician Care Centers is looking for a Live Agent to join our dedicated team in Palm Springs. This full-time, remote position offers a fantastic opportunity to support our healthcare services by providing exceptional customer service and assistance to our patients.

As a Live Agent, you will play a critical role in ensuring patient satisfaction by answering inquiries, scheduling appointments, and addressing concerns promptly and professionally. This position is essential in maintaining our commitment to high-quality patient care and will involve working closely with various departments to ensure seamless communication and service delivery.

We offer a competitive salary range of $19 - $25 hourly, along with a supportive work environment that promotes career growth and development in the healthcare industry.

Responsibilities
  • Answer incoming calls and respond to patient inquiries with professionalism
  • Schedule appointments and manage patient records effectively
  • Provide accurate information regarding services and procedures
  • Assist patients in navigating our online systems and resources
  • Collaborate with healthcare providers to ensure timely responses to patient needs
  • Document interactions and maintain accurate patient records
  • Identify and escalate issues to the appropriate departments when necessary
  • Participate in training and development programs to enhance skills
Requirements
  • High school diploma or equivalent
  • Strong verbal communication skills and a friendly demeanor
  • Ability to multitask and manage time efficiently
  • Basic computer skills and familiarity with office software
  • Prior customer service experience is a plus
  • Strong problem-solving skills and attention to detail
  • Ability to work independently in a remote environment
  • Willingness to learn and adapt in a fast-paced healthcare setting