Lion Inn Jobs in Massachusetts (NOW HIRING)

Description
Job Purpose:
The Food and Beverage Associate plays a key role in delivering a memorable guest experience by providing attentive, efficient, and polished beverage and light food service throughout Red Lion Inn. Working closely with the bar and culinary teams, this position helps ensure seamless service in a lively, high-volume environment. Cocktail Server enhances guest satisfaction, drives beverage sales, and contributes to the gracious hospitality that defines our service culture.
Essential Duties and Responsibilities:
. Serve guests, provide excellent communication, and demonstrate an understanding of guest needs and special requests.
• Maintain keen awareness of guest perception and expectation throughout their food and beverage experience.
• Circulate continuously through assigned areas to anticipate guest needs and maintain smooth service flow.
• Respond to guest requests and complaints promptly.
• Demonstrate thorough knowledge of menu item ingredients.
• Demonstrate a basic knowledge of wine and liquor service.
• Mix ingredients to prepare the specialty porch cocktail.
• Check customer's identification and confirm it meets legal drinking age.
• Stay alert to allergy modifications and communicate with the kitchen. Comply with allergy procedures.
• Act as a line of communication between the guest and kitchen.
• Complete all assigned side work duties.
• Pre-bus tables and clear empty glassware to maintain a clean, polished, and inviting environment.
• Demonstrate thorough knowledge of the POS system used.
• Complete payments, paperwork, and cash out for each shift.
• Maintain regular and timely attendance as scheduled. Scheduling will vary according to the needs of the Inn and may include weekends, evenings, and holidays.
• Maintain a high standard of personal appearance and grooming.
• Comply with our standards and regulations to encourage safe and efficient operations.
• Perform any other duties as requested by the Management or supervisors.
Experience:
Prior front of the house restaurant experience of any kind is beneficial
Education:
Must be 18 years of age to serve alcohol
Specialized knowledge:
Food preparation, alcohol and wine knowledge is beneficial.
Skills:
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests
Character:
Friendly, courteous, and a relaxing demeanor. The employee must be reliable, trustworthy, attentive, and motivated. An overall positive attitude is necessary.
Physical:
On the job the employee must bend, squat, climb, kneel, and reach above shoulder level. The employee will be exposed to warm temperatures and/or high humidity during the summer season. Extended periods of time standing on feet. Ability to lift up to 30 pounds
Requirements
Job Purpose - Cocktail Server
The Cocktail Server plays a key role in delivering a memorable guest experience by providing attentive, efficient, and polished beverage and light food service throughout RLI Common's spaces, including the Porch, Lobby, Living Room, and Side Piazza. Working closely with the bar and culinary teams, this position helps ensure seamless service in a lively, high-volume environment. Through professionalism, strong product knowledge, and thoughtful upselling, the Cocktail Server enhances guest satisfaction, drives beverage sales, and contributes to the gracious hospitality that defines our service culture.
Essential Duties and Responsibilities:
Core Responsibilities - Cocktail Server

• Warmly greet guests, take accurate beverage and light food orders, and deliver items promptly and safely.
• Maintain strong knowledge of the hotel, its amenities, the local area, and upcoming events to provide thoughtful, personalized recommendations.
• Demonstrate thorough knowledge of beverage menus, ingredients, preparation methods, and pairings.
• Verify guest identification and strictly follow all responsible alcohol service guidelines.
• Monitor guests for signs of intoxication and follow company procedures to ensure a safe and comfortable environment.
• Accurately process cash and credit card transactions using the POS system while maintaining accountability for all guest checks.
• Circulate continuously through assigned areas to anticipate guest needs and maintain smooth service flow.
• Pre-bus tables and clear empty glassware to maintain a clean, polished, and inviting environment.
• Complete opening and closing sidework, including station setup and breakdown.
• Assist with stocking and replenishing supplies, including glassware, silverware, and other service items.
• Communicate clearly with bartenders, the culinary team, and leadership to ensure seamless service.
• Support team members as needed to maintain efficient operations and deliver a positive guest experience.

Skills & Requirements

• Minimum Age: Must be at least 18 years of age.
• Physical Stamina: Ability to stand and walk for extended shifts while carrying heavy trays of drinks through crowded or dimly lit spaces.
• Beverage Knowledge: Working knowledge of common spirits, wine, beer, and classic cocktail recipes.
• Certifications: TIPS or SERVSAFE preferred

Professional Characteristics:
• Diligent, dependable, and service-oriented.
• Calm under pressure and focused on details.
• Energetic team player with a positive, can-do attitude.
• Able to keep pace with high-volume service demands.
• Curious and eager to grow within the hospitality field.
Work Authorization: Must be eligible to work in the United States.
EEO Statement: Main Street Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law.
Main Street Hospitality Values:
• We are kind to one another
• We embrace change
• We invest in community
• We act with integrity
• We take responsibility for our actions