Senior Field Engineer - Dept. of Navy (Active Security Clearance)About The company delivers enterprise-grade AI Video Intelligence solutions that enable organizations to enhance safety, security, compliance, and operational efficiency. IThe organization is expanding its presence across enterprise customers, seaports, roadways, and corrections throughout the United States, making this role critical to both customer acquisition and successful solution delivery.
Job Description The company is seeking a skilled and highly driven
Senior Field Engineer to join its growing team. As a senior member of the organization, you will play a pivotal role in driving both pre-sales and post-sales activities. Working closely with the Sales, Product, and Engineering teams, you will help position, deploy, and support cutting-edge Agentic AI video intelligence solutions.
The
Senior Field Engineer will engage directly with Department of Navy and partners to solve critical business challenges using the company's AI-powered video intelligence platform while ensuring successful implementations and fostering long-term customer relationships.
Responsibilities- Lead solution deployments, including system installation, configuration, validation, and testing.
- Scope, manage, and execute demonstrations, proof of concepts (POCs), pilots, and customer trials.
- Lead requirements gathering, solution design, and technical proposal development.
- Serve as the primary U.S. product subject matter expert by:
- Maintaining regular communication with the global Product Development team to stay current on product enhancements and roadmap.
- Providing customer feedback and market intelligence to Product Development to influence future releases.
- Deliver technical training for customers, partners, and integrators.
Additional Responsibilities- Deploy and operate the platform within Linux-based on-premises and private cloud environments using containers (Docker/Compose; Kubernetes experience is a plus).
- Perform hands-on Linux troubleshooting during demonstrations, POCs, and customer deployments, including log analysis, services, networking, storage, and system resource utilization.
- Provide system sizing and performance guidance for customer environments, including CPU, memory, storage, and GPU requirements.
- Identify runtime bottlenecks, troubleshoot technical issues, and escalate well-documented findings to the Product and Engineering teams when necessary.
Qualifications- Minimum of 5 years of experience as a Field Engineer, Solutions Engineer, Sales Engineer, or Technical Consultant.
- Minimum of 5 years of experience with video surveillance technologies, including:
- IP Cameras
- Network Video Recorders (NVR)
- Video Management Systems (VMS)
- Video Analytics
- Strong technical background supporting cloud platforms (AWS, Microsoft Azure, and Google Cloud Platform), on-premises environments, APIs, integrations, databases, networking, and cybersecurity.
- Excellent troubleshooting and analytical problem-solving skills.
- Strong customer relationship and communication skills with the ability to build trusted partnerships.
- Bachelor's degree in Computer Science, Engineering, Data Science, Information Technology, or a related technical discipline.
- ideally 3- 5 years supporting the U.S. Department of the Navy.
- Active U.S. Security Clearance required.
Preferred Technical Skills- Strong Linux administration skills, including SSH, systemctl, journalctl, process management, and resource monitoring.
- Experience deploying and supporting containerized applications using Docker and Docker Compose.
- Kubernetes experience is preferred.
- Working knowledge of MongoDB and PostgreSQL, including deployment, connectivity, and basic performance troubleshooting.
- Understanding of infrastructure capacity planning, including CPU, memory, storage, networking, and GPU sizing for on-premises or private cloud environments.
Personal Competencies- Innovative, motivated, and eager to learn.
- Excellent communication and presentation skills.
- Ability to work independently while collaborating with global teams across multiple time zones.
- Strong sense of ownership with the ability to manage projects and technical issues from start to finish.
- Detail-oriented with a passion for emerging technologies and continuous improvement.
Travel RequirementsBenefits- Competitive base salary
- Comprehensive health insurance
- 401(k) retirement plan
- Opportunity to work alongside a talented global team developing industry-leading AI video intelligence technology