Linux Support Specialist Jobs (NOW HIRING)

THIS IS NOT A DESK-TOP SUPPORT ROLE.

Job Title: Technical Support Specialist

Location: 415 East Exchange Pkwy, Allen, TX 75002 - Onsite only

Duration: 6 months - Temp to hire

Mon–Fri Hours vary between 7AM–6PM, working an 8‑hour shift.

Interview:

1st: Onsite in‑person

2nd: Virtual via Google Meet

Mandatory Prescreen Questions

1: In terms of troubleshooting, what is ping and why is it useful?

2: A company calls stating that they are unable to view their internal website. What steps would you take to remotely diagnose this scenario?

Will have to pass a CJIS BG check upon being offered the assignment – MSI will run this check – CJIS check goes back until the age of 17/18 years old.

To pass a Criminal Justice Information Services (CJIS) background check, temp labor must undergo a fingerprint-based background check at the state level

Company Overview

We create technologies our customers refer to as their lifeline. Our platforms in communications, software, video, and services help customers work safely and more efficiently. Whether helping firefighters see through smoke, enabling police officers to see around corners, or supporting first responders in mission‑critical scenarios, our work ensures those who protect us can do so with confidence.

Bring your passion, potential, and talents to Client and help usher in a new era of public safety and security.

Department Overview

This Technical Support Specialist II will be supporting our MSI Vehicle Intelligence team providing technical support to ALPR (Automatic License Reader) Division.

Job Description

The Technical Support Specialist II will be interacting with police and is responsible for diagnosing and resolving customer issues through phone, web, email, and direct customer interaction.

They are also responsible for maintaining critical relationships developed by other departments throughout the problem/resolution cycle.

Key Responsibilities

• Communicate outages notifications and ticket statuses to customers
• Additionally, they will communicate actively with the Product team and Engineering departments detailing specific customer issues.
• Answer Inbound and make Outbound Technical Support Calls (about 30 to 40 calls/day)
• Self-assign and take ownership of tickets from queue
• Accurately document product issues and convey workarounds and fixes to customers.
• Follow procedures for internal escalation of issues to the appropriate internal teams.
• Track and resolve issues
• Interface with Product team and Engineering on customer issues and comments
• Help Maintain online Knowledge Base
• Provide Technical Assistance to Regional Sales Managers daily
• Answer after hours calls from customers
• Customer Advocate

Experience Requirements

• 2–3+ years of experience in Technical Support and/or application support roles.
• Experience in a remote technical support environment is a plus.
• Foundational knowledge of ITIL is a plus.
• Extensive Hardware, Software and Networking troubleshooting.
• Strong working knowledge of Windows Server 2016, 2012, 2008; Windows 7, 8, 10.
• Strong working CLI experience with various Linux distributions (Ubuntu/CentOS preferred).
• Familiarity working with Azure Cloud and containers.
• Familiarity with Client technology and products is a plus.
• Strong troubleshooting, problem-solving and analytical skills.
• Strong communication skills (verbal, written and presentation).
• Good time management skills with the ability to set priorities and meet deadlines.
• Strong working knowledge of Routers, switches, VLANs, VPN, DHCP, TCP/IP.
• Strong working knowledge of various WIFI technologies and practices.
• Knowledge of Virtualization platforms; Hyper-V and VMWare a plus.
• Strong working knowledge of internet protocols and certificates (HTTPS, SSL/TLS, etc.).
• Experience with PowerShell Scripts.
• Experience writing user friendly Knowledge Base Articles and FAQ’s.

Education:

One or more of the following certification preferred, CompTia A+, MCP, MCSE CNA, CCNA, Linux Certifications.

Minimum High School degree. Information Technology College degree preferred

Previous technical support/engineering/troubleshooting experience