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Job Title: Configuration Management Inventory SRE

Location: St. Louis, MO

The Configuration Management Inventory BizOps team is looking for a BizOps Engineer who is experienced in Linux and/or Unix System administration. A perfect candidate would also have experience administering the BMC Discovery application.

In this role you will maintain the current BMC Discovery infrastructure which is dominantly Linux based. You will also be leading Mastercard towards developing new solutions to meet our internal company needs across a variety of network topologies on premise, hybrid, and cloud solutions. Significant internal training opportunities exist to ensure you will be up and running successfully. We need team members with an appetite for change and pushing the boundaries of what can be done. Experience in working across global development, operations, and product teams to prioritize needs and to build relationships is a must.

The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations.

Ultimately, the role of Biz Ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.

• Provides technical leadership and support to a distributed team managing globally distributed infrastructure.
• Configure, deploy, and administer Linux-based systems across multiple environments.
• Administer the BMC Discovery Software which serves the role of Configuration Management Inventory collection from nearly every type of IT Infrastructure that exists.
• Troubleshoot Network Connectivity and/or Credential issues such as:
• SSH to Linux/Unix Platforms
• WMI Query and Powershell to Windows
• SNMP to Network Devices
• API Connections (for example Credential and Connection to Cloud Providers AWS, Azure, GCP, etc.)
• Discuss, plan, and manage change implementation for upgrades, releases, migrations, and other maintenance.
• Monitor and respond to system alerts and failures.
• Develops plans to improve quality for each project that impacts the platform.
• Ensures platform procedures are developed with best practices and standards and are well documented.
• Helps to innovate on new methodologies to improve Business Operations.
• Coaches junior level employees on Business Operations best practices.
• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.
• Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
• Practice sustainable incident response and blameless postmortems.
• Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover

• BS degree in Computer Science, Network Engineering, code development or equivalent practical experience (at least four years).
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
• We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
• We need team members with an appetite for change and pushing the boundaries of what can be done with automation.
• Security-first mentality (Security is critical in everything we do).
• Customer-first mentality (Our entire enterprise is our customer base).
• A Can-Do attitude and a passion for improving process and automation.
• The ability to have fun while being highly productive.
• Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
• Extensive experience with Linux operating systems (such as CentOS, RHEL, OEL, Unbuntu).
• BMC Discovery administration experience would be ideal.
• SNMP walk and MIB-tree review experience a plus.
• Understanding of ITIL basics and the principles of change control management is ideal.
• Experience with IT Service Management (ITSM) tools such as Remedy, Service Now, etc. is ideal.
• Configuration Management Database (CMDB) experience ideal.
• CompTIA Security+ or other Linux and/or network administration certifications ideal
• Experience with deployment/configuration management and CI/CD and release tools such as Chef, Jenkins, Ansible, Puppet, XL Release (XLR), Octopus, Satellite, Flow, etc.
• Experience with scripting technologies such as Bash, Python, Perl, Powershell, etc.
• Understanding of Windows Server 2012+ and domains.
• Understanding of software and package inventory collection basics.
• Experience supporting Apache WebServer and/or middleware application servers and Java RunTime Environments (Tomcat, WebSphere, WebLogic, JBoss, etc).
• Understanding of common security architecture designs.
• Basic understanding of SSL/TLS and how certificates work.
• Understanding of source code management under a version control system like Git.
• Understanding of networking methodologies at scale.
• Experience with Agile methodologies.
• Experience with monitoring solutions such as Splunk, Dynatrace, AppDynamics, Nagios, Zabbix, etc.
• Understanding of cloud methodologies and services, particularly AWS and Azure.
• Remote server diagnostics and troubleshooting required.
• Understanding of patch/lifecycle management of Linux and Windows endpoints required.
• Red Hat Certified System Administrator (RHCSA)
• Red Hat Certified Engineer (RHCE)

• BMC Discovery Certification
• 10+ years’ experience in BMC Discovery platform, architecture & attribute management.
• Knowledge of REGx in pattern Matching
• Should have strong working knowledge of BMC Discovery/Application Discovery and Dependency Mapping (ADDM) infrastructure and Administration
• Experience with Splunk, Dyntrace, Docker, Kubernetes is a plus.
• REST API Integration Experience (familiar with curl, swagger, request/payload management)
• Knowledge of integrations of BMC Discovery with a CMDB (Remedy/ServiceNow, etc.) and other applications
• Knowledge of SAAM/CAM Concepts a plus

The pay range for this role is $115,000 - $120,000*per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insuranceand paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com.