Title: Senior Desktop Support Technician
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Responsibilities:
Provides technical support and training to PC and Mac users to address and resolve hardware,
software and other computer related issues.
Assists users in solving problems using available hardware and software tools
Deploys, supports, and maintains computers, operating systems, software, and related IT
sanctioned peripherals
Helps maintain proper inventory and tracking of computer assets
Performs preventive maintenance, test and repair of equipment
Evaluates system configuration and software to ensure effective use of hardware resources
May perform system administration tasks as appropriate to assist users or resolve issues (i.e.
password resets, mailbox sharing, etc.)
Performs basic setup and support for audio and video conference needs
May be asked to support various other devices and platforms as needed
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Requirements:
Minimum of 3 years experience supporting end users in a business environment consisting of
both Macs and PCs
Highly Proficient in Windows and MacOS, (some Linux experience would be helpful)
Experience supporting Microsoft Office 365 apps
Experience providing support to high level Executives
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Additional Skills:
Ability to provide excellent customer service in a fast-paced environment, with attention to detail
and persistence to solve problems in a timely and professional manner
Strong troubleshooting skills with the ability to work both independently and as part of a team
Ability to multi-task and prioritize appropriately
Possess strong organizational skills
Strong ability to develop relationships and communicate effectively with the user community
Ability to think analytically and solve problems; conduct analysis of alternatives, make
recommendations, and issue resolutions
Ability to identify, escalate and communicate complex IT issues that may impact beyond desktop
realm
Strong interpersonal skills, including the ability to communicate effectively, both orally and in
writing, to technical and non-technical individuals at all levels of the organization, from entry level
to executive leadership
Strong knowledge of personal computing hardware and software and peripherals
Basic knowledge of user and device management in Microsoft Active Directory
We will not be able to support sponsorship or visas for this position at this time.
The base salary range for this role is $40.87 - $43.27 depending upon experience + annual discretionary bonus.
Our offices are located in Westwood Village, Los Angeles, CA. Employees work in the office Monday through Thursday and from home on Fridays. We offer a very competitive benefits package, annual bonus, and a creative and dynamic working environment.
This position is based in California and is subject to California employment laws and workplace safety requirements, including the Company's Covid vaccination policy. Reasonable accommodations will be considered in accordance with applicable law.
Successful candidates will be required to show proof of being vaccinated against COVID-19. This requires having a two-dose series and a booster, or a single dose series and a booster. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law.
Disclaimer: This job description only provides an overview of job responsibilities that are subject to change. We are an Equal Opportunity Employer
Employment Type: RFT