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Line Customer Service Representative Jobs (NOW HIRING)

Rent-A-Center

Customer Service Representative

Phoenix, AZ

$16 - $21.50/hr

Customer service representative is the first line of contact with the customers for any business. So, that means that we need a person who fully understands the importance of this job and is willing ...

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How much do line customer service representative jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for line customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Line Customer Service Representative, and why are they important?

To thrive as a Line Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is often required. Patience, active listening, and a positive attitude are crucial soft skills for handling customer inquiries and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and a positive brand reputation.

What are some common challenges faced by Line Customer Service Representatives and how can they be managed?

Line Customer Service Representatives often encounter high call or chat volumes, demanding prompt and accurate responses under pressure. Managing irate or frustrated customers can also be challenging, requiring patience and effective communication skills. To cope with these challenges, representatives benefit from strong product knowledge, support from team leads, and access to clear escalation procedures. Regular training and collaboration with colleagues can also help improve problem-solving abilities and customer satisfaction.

What is a Line Customer Service Representative?

A Line Customer Service Representative is a professional who assists customers with their inquiries, issues, or complaints, typically through phone, email, live chat, or in-person interactions. Their main role is to provide information about products or services, resolve problems, and ensure a positive customer experience. They are often the first point of contact between a company and its customers, and their ability to communicate effectively is crucial. In some cases, 'line' may refer to working in a specific communication queue or supporting a particular product line. Excellent problem-solving skills and patience are important qualities for this role.

What is the difference between Line Customer Service Representative vs Call Center Customer Service Representative?

AspectLine Customer Service RepresentativeCall Center Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require specific product knowledgeHigh school diploma or equivalent; training on call handling
Work EnvironmentOn-site at retail or service locations, interacting directly with customersCall centers, handling inbound or outbound calls
Industry UsageRetail, utilities, telecommunications, hospitalityTelecommunications, tech support, customer service centers
Search/Comparison IntentCustomer service roles involving direct face-to-face or in-person interactionsRoles focused on phone-based customer support

While both roles involve customer service, Line Customer Service Representatives typically work directly with customers at physical locations, whereas Call Center Customer Service Representatives handle support via phone in a call center environment. The skills and credentials are similar, but the work setting differs.

What cities are hiring for Line Customer Service Representative jobs? Cities with the most Line Customer Service Representative job openings:
Line Customer Service Representative jobs near you
HUD Customer Service Representative

HUD Customer Service Representative

The Kennedy Collective

Albany, NY • On-site

$18.27/hr

Full-time

Posted 15 days ago

Job description

If you are looking to make an impact through a meaningful and rewarding career, we are currently seeking talented, creative, and committed people who share our values of Challenging the Status Quo, Building Community, Creating Purpose, and Ensuring Inclusion by fostering individuals' development, well-being, and growth.
Job purpose:
Provide help line customer service support for all aspects of Debt Recovery processing and for various other financial services performed by the Financial Operations Center.
Competencies: (7)
  • Ethics/Integrity: 20%
  • Financial Acumen: 10%
  • Internal Controls: 15%
  • Quality: 15%
  • Technical Skills: 15%
  • Analytical Thinking: 10%
  • Communication Skills: 15%

Duties and Responsibilities:
  • Provide Debt Recovery help line Customer Service Support.
  • Process and respond to no less than 150 calls and emails per week.
  • Provide documentation to the customers and Debt Servicing Representatives as requested.
  • Resolve Debtor questions
  • Identify and forward inquiries that require in-depth processing to Debt Servicing Representatives.
  • Perform other ancillary support functions.
  • Provide weekly and monthly reports for the GTR and GTM.

Requirements
Qualifications:
  • High School Diploma, GED or Equivalent.
  • Experience with computers, data entry.
  • Must demonstrate an experience level that permits the employee to effectively communicate and perform duties, assignments, and responsibilities of the job.
  • Ability to understand and follow verbal and or written instructions.
  • Must be self-motivated and able to work with minimal supervision.
  • Keyboarding skills, attention to detail, thoroughness, ability to read and retain information, and ability to perform repetitive work comfortably.
  • Data entry and document scanning experience preferred.
  • Dependability and willingness to learn and work are essential to success in this job.
  • Oral Comprehension, Written Expressions, Near Vision, Oral Expression, Written Comprehension, Speech Clarity, Speech Recognition, Mathematical Reasoning, Problem Sensitivity (the ability to tell when something is wrong or is likely wrong and recognizing there is a problem).
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Must have excellent verbal and written communication skills. Must have good command of the English language, both oral and written. Ability to read, analyze, and interpret general educational information, professional journals, technical procedures, or governmental regulations. Ability to complete timely progress reports, business correspondence or other documents. The ability to effectively present information and respond to questions from groups of managers, clients, customers, supervisors and the general public is very important.

Physical Requirements:
  • Usually sitting with occasional walking and standing, and some stooping, kneeling, or crouching.
  • Ability to lift up to 5 lbs on a constant basis
  • Ability to lift up to 25 lbs on an occasional basis
  • Near Vision, the ability to see details at close range (within a few feet of the observer).

The Kennedy CollectiveSM is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.
Salary Description
$18.27

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