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Line Customer Service Representative Jobs (NOW HIRING)

Alliant Bank

CSR - Teller

Pilot Grove, MO · On-site

$15 - $20/hr

As a front-line customer service representative, you will play a crucial role in providing exceptional customer service and creating a positive first impression for our customers. Your ...

PAYOMATIC

CSR- Full-Time - Bilingual

Bronx, NY · On-site

$16.25 - $20.25/hr

Front-Line Customer Service Representative Are you passionate about customer service? Do you like helping others accomplish their financial needs through providing relatable products and services?

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How much do line customer service representative jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for line customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Line Customer Service Representative, and why are they important?

To thrive as a Line Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is often required. Patience, active listening, and a positive attitude are crucial soft skills for handling customer inquiries and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and a positive brand reputation.

What are some common challenges faced by Line Customer Service Representatives and how can they be managed?

Line Customer Service Representatives often encounter high call or chat volumes, demanding prompt and accurate responses under pressure. Managing irate or frustrated customers can also be challenging, requiring patience and effective communication skills. To cope with these challenges, representatives benefit from strong product knowledge, support from team leads, and access to clear escalation procedures. Regular training and collaboration with colleagues can also help improve problem-solving abilities and customer satisfaction.

What is a Line Customer Service Representative?

A Line Customer Service Representative is a professional who assists customers with their inquiries, issues, or complaints, typically through phone, email, live chat, or in-person interactions. Their main role is to provide information about products or services, resolve problems, and ensure a positive customer experience. They are often the first point of contact between a company and its customers, and their ability to communicate effectively is crucial. In some cases, 'line' may refer to working in a specific communication queue or supporting a particular product line. Excellent problem-solving skills and patience are important qualities for this role.

What is the difference between Line Customer Service Representative vs Call Center Customer Service Representative?

AspectLine Customer Service RepresentativeCall Center Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require specific product knowledgeHigh school diploma or equivalent; training on call handling
Work EnvironmentOn-site at retail or service locations, interacting directly with customersCall centers, handling inbound or outbound calls
Industry UsageRetail, utilities, telecommunications, hospitalityTelecommunications, tech support, customer service centers
Search/Comparison IntentCustomer service roles involving direct face-to-face or in-person interactionsRoles focused on phone-based customer support

While both roles involve customer service, Line Customer Service Representatives typically work directly with customers at physical locations, whereas Call Center Customer Service Representatives handle support via phone in a call center environment. The skills and credentials are similar, but the work setting differs.

What cities are hiring for Line Customer Service Representative jobs? Cities with the most Line Customer Service Representative job openings:
Line Customer Service Representative jobs near you

Curtis Blue Line Customer Service Representative

Curtis Blue Line

Centennial, CO

$16.50 - $22.25/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 28 days ago

Job description

Law Enforcement Customer Service Representative

As a law enforcement Customer Service Representative, you will work in a hybrid role consisting of:

  1. Working directly with law enforcement personnel – outfitting individuals with tactical gear, (holsters, flashlights, boots, tools) measuring for body armor and new uniforms, and completing checkout procedures from start to finish.
  2. Law enforcement customer account and relationship management – responding to customer inquiries and order requests via phone and email.

This position requires knowledge of, or the ability to learn, the Emergency Responder Equipment market. Product offerings include, but are not limited to: uniforms, body armor, holsters, flashlights, boots, tools, and other tactical gear.

Our Curtis Blue Line stores are open to the public Monday-Friday, 9:00am – 5:00pm.

Duties and Responsibilities to include:

  • Serve as primary point of contact for law enforcement customers and accounts, including answering inquiries, resolving complaints, and providing updates on new products.
  • Learn and gain a thorough understanding of all product offerings (such as tactical gear, uniforms, and body armor).
  • Educate customers on all product offerings.
  • Provide quality face-to-face customer service interactions, especially one-on-one.
  • Size customers in-store for uniforms, equipment, body armor, and related items.
  • Accurately create, draft, and finalize Purchase Orders (P.O.'s) according to customer needs.
  • Process customer P.O.'s accurately via phone and email.
  • Perform a high volume of order entries quickly and accurately.
  • Continuously build and maintain profitable relationships with customers.
  • Answer incoming phone calls.
  • Maintain cleanliness and stock of showroom floor.
  • Other duties as assigned by management to address and provide effective support of company mission, values and goals.

Requirements

Pre-requisite Core Competencies

  • Ability to quickly understand and articulate all product offerings.
  • Highly organized and detail-oriented.
  • Strong ability to multi-task.
  • Strong team player and able to work well with others.
  • Effective communication skills (written and oral).
  • Strong self-starter with a solid work ethic.
  • Demonstrated good judgement and a high degree of integrity.
  • A history of continuing professional and personal development.

Must Have / Must Have Skills

  • High School Diploma.
  • High computer literacy (Outlook, Microsoft Office, general software).
  • 1+ years of work experience with high-volume data entry.
  • 2+ years of experience with face-to-face customer service or customer account management.

Highly Preferred Skills

  • Working knowledge of law enforcement product offerings (uniforms, body armor, tactical gear).
  • 4+ years of experience managing customer accounts.
  • 4+ years of experience with face-to-face customer service.
  • Experience with Enterprise Resource Planning software (NetSuite or similar).

We currently offer a generous benefit package to regular full-time employees that includes: medical, dental, vision, life insurance, long term disability, flexible spending plan, 401 (k) retirement plan, commuter plan, wellness program, etc.

Curtis Blue Line is the Law Enforcement Division of L.N. Curtis and sons, a privately held family owned corporation established in 1929. Curtis Blue Line supplies law enforcement agencies with uniforms and equipment from 9 retail centers in the Western United States. Headquartered in Walnut Creek, CA, retail centers are located in Salt Lake City, Utah; West Sacramento, CA; Dublin, CA; Santa Fe Springs, CA; Kent, WA; Tigard, OR; Boise, ID, Gilbert, AZ, and Centennial, CO. First class service and friendly relationship oriented sales are a priority for all team members of Curtis Blue Line.

L.N. Curtis & sons is proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Additionally, L.N. Curtis & sons participates in the E-Verify program as required by law. You may view our Equal Employment, Pay Transparency and E-Verify notices at https://www.lncurtis.com/careers.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at hrsupport@lncurtis.com.

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