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Lighthouse Works Jobs (NOW HIRING)

LIGHTHOUSE WORKS INC

Controller

Orlando, FL · On-site +1

$110K/yr

Build a Strong Foundation That Supports Meaningful Impact Lighthouse Central Florida and Lighthouse Works are mission-driven organizations focused on empowering individuals with vision loss through ...

LIGHTHOUSE WORKS INC

Controller

Orlando, FL

$110K/yr

Build a Strong Foundation That Supports Meaningful Impact Lighthouse Central Florida and Lighthouse Works are mission-driven organizations focused on empowering individuals with vision loss through ...

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What is the difference between Lighthouse Works vs Content Writer?

AspectLighthouse WorksContent Writer
Primary RoleDevelops and manages lighthouse projects, focusing on community engagement and project executionCreates written content for websites, blogs, and marketing materials
Required SkillsProject management, community outreach, basic technical knowledgeWriting, editing, SEO understanding
Work EnvironmentCommunity centers, project sites, online collaborationOffice, remote, digital platforms
CertificationsVaries, often community development or project managementWriting, marketing, or communications certifications

While Lighthouse Works focuses on community projects and project management, a Content Writer specializes in creating written content for digital platforms. Both roles may require communication skills, but Lighthouse Works emphasizes project execution and community engagement, whereas Content Writers focus on content creation and SEO. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

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What states have the most Lighthouse Works jobs? States with the most job openings for Lighthouse Works jobs include:
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Customer Care Professional - DCF - Bilingual

Customer Care Professional - DCF - Bilingual

Lighthouse Works

Orlando, FL • On-site, Remote

$14.50/hr

Other

Posted 9 days ago

Job description

Customer Care Professional - DCF - Bilingual

Optional Work from Home • Remote - Orlando, FL 32806; Lighthouse Works - Orlando, FL 32806

Overview

Salary Range $14.50 Hourly Position Type Full Time Category Contact Center

Description

Lighthouse Works is a mission-driven, values-based organization providing creative, competitive, and integrated employment opportunities for blind and visually-impaired working-aged individuals in Central Florida. Lighthouse Works also drives real business for real customers that supports and grows the rehabilitation training at Lighthouse Central Florida.

Basic Function:

We are seeking Customer Care Professionals to support the Florida Department of Children & Families. This role involves assisting callers with inquiries related to SNAP benefits and Medicaid, including applications & enrollment, case status, and general program information. The position can be fully remote, or onsite in our Orlando, FL contact center, or a hybrid of both.

Ideal Candidates

We're looking for enthusiastic individuals who:

  • Are passionate about helping families and supporting public service initiatives
  • Have strong communication and problem-solving skills
  • Are comfortable navigating sensitive topics with empathy and professionalism
  • Thrive in a structured, performance-driven environment

Essential Job Functions:

  • Answer inbound calls courteously and professionally
  • Assist callers with SNAP & Medicaid inquiries, including:
    • Case status updates
    • Program eligibility and application guidance
  • Navigate multiple systems to process transactions and document interactions
  • Meet or exceed performance metrics, including call handling time and customer satisfaction
  • Maintain confidentiality and adhere to agency protocols
  • Represent Lighthouse Works' Core Values: Servant Leadership, Inclusion, Collaboration, Empowerment, and Excellence
Qualifications

Education :

  • High school diploma, GED, or equivalent required.
  • Associate or bachelor's degree or equivalent experience preferred.

Experience :

  • Call center or customer service experience preferred
  • Comfort using basic computer systems and Microsoft applications

Demonstrated Knowledge and Skills:

Required:

  • Bilingual (English/Spanish) – Verbal & Written
  • Strong communication and active listening skills
  • Ability to remain calm and courteous under pressure
  • Attention to detail and accuracy
  • Typing speed of 35+ WPM

Preferred:

  • Experience working in a contact center or customer service role
  • Familiarity with SNAP and/or Medicaid programs or government services

Physical Demands:

  • Prolonged sitting and standing for extensive periods.
  • Frequent computer, keyboard, telephone, and other office equipment operation.
  • Occasional reaching, stooping, crouching, or lifting up to 25 pounds.

Requirements:

  • Must pass Level II background check.

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