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Life Insurance Call Center Jobs in Massachusetts

SSTAR

Call Center Specialist

Fall River, MA

$17 - $17.50/hr

The Call Center Specialist will be responsible for all incoming calls including triaging and ... Life insurance * Paid time off * Vision insurance * Flexible Spending Account * Opportunities to ...

SSTAR

Call Center Specialist

Fall River, MA · On-site

$17 - $17.50/hr

The Call Center Specialist will be responsible for all incoming calls including triaging and ... Life insurance * Paid time off * Vision insurance * Flexible Spending Account * Opportunities to ...

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How much do life insurance call center jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for life insurance call center in Massachusetts is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $20.72 per hour, depending on experience, location, and employer.

What is a life insurance call center?

A Life Insurance Call Center job involves assisting customers with inquiries about life insurance policies, premiums, claims, and coverage options. Agents may help clients purchase new policies, update existing ones, or navigate the claims process. The role requires strong communication skills, product knowledge, and the ability to provide clear and helpful information. Some positions focus on sales, while others handle customer service or claims support.

What does a typical day look like for someone working in a life insurance call center?

A typical day in a Life Insurance Call Center involves responding to inbound and outbound calls, assisting clients with policy inquiries, processing applications or claims, and explaining policy details or benefits. You may also be responsible for updating client information in databases and collaborating with underwriters or other departments to resolve complex questions. The work environment is fast-paced and team-oriented, with clear performance metrics and opportunities for recognition. This role helps you develop valuable communication and sales skills while contributing to the financial security of clients.

What are the key skills and qualifications needed to thrive in a life insurance call center position, and why are they important?

To thrive in a Life Insurance Call Center role, strong communication abilities, customer service skills, and a high school diploma (or equivalent) are generally required. Familiarity with Customer Relationship Management (CRM) software, call center telephony systems, and occasionally a state insurance license are key technical qualifications. Empathy, patience, active listening, and problem-solving help candidates excel by building rapport with clients and resolving concerns efficiently. These skills are crucial for providing excellent customer experiences, meeting regulatory standards, and achieving sales or service targets in a high-volume environment.

What are popular job titles related to Life Insurance Call Center jobs in Massachusetts?

For Life Insurance Call Center jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Life Insurance Call Center jobs in Massachusetts look for?

The top searched job categories for Life Insurance Call Center jobs in Massachusetts are:

Life Insurance Call Center jobs near you
Infographic showing various Life Insurance Call Center job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 21% Part Time, 1% Temporary, 6% Contract, and 1% Nights. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $39,109 per year, or $18.8 per hour.

Call Center Specialist

Fall River, MA

SSTAR
Health Care and Social Assistance • 201 - 500 employees
Learn more about SSTARexternal

$17 - $17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

SSTAR rating

7.8

Company rating: 7.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

About Us

We're more than just quality treatment for substance use disorders. We're a total health community. At SSTAR, our mission is healing the community, one person at a time. We will provide a personal level of healthcare and addiction treatment that addresses the mental, physical, and spiritual well-being of everyone we touch. SSTAR is a Federally Qualified Health Center (FQHC) which affords our employees eligibility to apply for one of our three Loan Repayment Programs. 

The Call Center Specialist will be responsible for all incoming calls including triaging and scheduling duties. 

Shifts between: Monday-Friday, 9:00am-5:00pm. Compensation: $17.00 - 17.50/hour 

Benefits

  • 403B
  • Dental insurance
  • Disability insurance through Massachusetts PFML
  • Employee discounts, cell phone, eyewear etc.
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Flexible Spending Account
  • Opportunities to earn CEU's
  • Voluntary Benefits including but not limited to, Disability, Life, Critical Illness, Accident and Disability Insurances

Duties & Responsibilities

  • Answering all incoming phone calls in a professional manner.
  • Responsible for entering demographic information, insurance information and valid email address.
  • Verify insurance eligibility.
  • Scheduling appointments
  • Engaging in active listening with callers, confirming or clarifying information and ability to diffuse inappropriate behavior from client as needed.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Adhering to all company policies and procedures.

Duties & Responsibilities

  • High School diploma.
  • Call center experience, preferred.
  • Exceptional customer service, active listening, and verbal and written communication skills.
  • High degree of tact and discretion.
  • Experience with scheduling, typing and computer skills.
  • Ability to work well in a team environment.
  • Understanding of client needs and willingness to help.
  • Adaptability and accountability.
  • Bilingual, preferred. 

What SSTAR employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About SSTAR

Sourced by ZipRecruiter

Industry

Health care and social assistance

Company size

201 - 500 Employees

Headquarters location

Fall River, MA, US

Year founded

1977

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