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Library Technology Assistant Jobs in Florida (NOW HIRING)

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Library Technology Assistant information

What is a library technology assistant?

Library Technology Assistants are support staff who help manage and maintain the technological resources within a library. Their duties often include assisting patrons with computers and other digital devices, troubleshooting software and hardware issues, and helping with the use of library databases and digital catalog systems. They may also support library staff in implementing new technologies and provide basic training to users. The role requires strong technical skills, customer service abilities, and familiarity with library operations.

What does a library technology assistant do?

A Library Technology Assistant plays a crucial role in helping both staff and patrons navigate digital resources, troubleshoot technology issues, and learn to use library equipment such as computers, printers, and self-checkout stations. On a typical day, they may assist with setting up audio-visual equipment for events, updating the library’s website, or providing one-on-one tech help for patrons. This position often requires strong communication skills and patience, as well as the ability to quickly learn new software and technologies that the library adopts. Collaborating closely with librarians and IT staff, Library Technology Assistants ensure that digital services run smoothly and that users have positive experiences accessing library technology.

What are the key skills and qualifications needed to thrive as a library technology assistant?

To thrive as a Library Technology Assistant, you need strong computer literacy, knowledge of library science basics, and at least an associate degree or relevant certification. Familiarity with integrated library systems (ILS), digital cataloging tools, and troubleshooting hardware and software is typically required. Excellent customer service, attention to detail, and problem-solving abilities help you assist patrons and manage technology-related issues effectively. These skills ensure the smooth operation of digital resources and enhance the overall user experience in a modern library environment.

How to become a library technology assistant with no experience?

To become a library technology assistant with no experience, focus on developing basic computer skills, familiarity with library management software, and customer service abilities. Gaining relevant certifications or completing short courses in library technology or information systems can also improve your chances, and some positions may offer on-the-job training.

What degree do I need to be a library technology assistant?

A library technology assistant typically needs at least a high school diploma or equivalent; however, some positions may require an associate's degree or postsecondary certificate in library science, information technology, or a related field. Relevant skills include familiarity with library management systems and basic technical troubleshooting.

What qualifications do you need for a library technology assistant?

A library technology assistant typically needs a high school diploma or equivalent, along with basic computer skills and familiarity with library management systems or digital resources. Some positions may require knowledge of specific software, troubleshooting skills, or certifications in information technology. Relevant experience or coursework in library science or information technology can be beneficial.

What cities in Florida are hiring for Library Technology Assistant jobs?

Cities in Florida with the most Library Technology Assistant job openings:

Library Technology Assistant jobs near you

Library Assistant - Customer Service Representative II

Sarasota, FL • On-site

GovernmentJobs.com
Recruiting and Staffing Services • 11 - 50 employees
Learn more about GovernmentJobs.comexternal

$18.50/hr

Other

Re-posted 16 days ago

Job description

Library Customer Service Representative

Create and foster an environment that provides high quality, exceptional levels of customer service. Lead team members in setting the unit, library and system goals and contribute to decision making and evaluation of progress, through training, practice and evaluation.

Customer Service: Implement standards of service that ensure the prompt and efficient resolution of each inquiry by internal and external customers, delivered with the utmost respect and courtesy. Assist customers regarding library services, resources, and programs for the assigned unit as well as the library system. Assist users in use of library equipment and technology. Provide directional and reference services to assist customers. Communicate library/county use policies and procedures to users. Engage in conflict resolution and problem solving. Provide assistance at service desks and to other sections as needed. Keep abreast of developments, new trends, and innovations in libraries; applies knowledge to improve services.

Communication/Programming/Outreach: Plan, present, and evaluate library sponsored programs. Facilitate in the setup of program rooms, materials, and equipment for public, library, and county events. Promote library resources to community groups through public speaking, programming, and displays. Present individual and group training programs for public and staff in the use of the library, its technology, equipment, and resources.

Administration: Participate in system-wide, agency, and county teams and projects. Gather statistical information as required. Attend cash management training and participates in all aspects of the libraries cash management procedures. May order supplies, receive and check-in periodicals and newspapers. Provide administrative support to the Library Manager.

Collection Development Maintenance: Sort and shelve materials and maintains an orderly arrangement of materials. Assist with ordering and processing materials for circulation as needed. May perform item coordinator duties for materials in collection as needed. Monitor physical condition of materials and recommends repair or de-selection. Promote the materials collection through displays and other methods.

Staff Development: Participate in cross training in other sections and aids in cross training in their section. Provide opportunities for continuing professional development of self and others, especially in acquiring relevant understanding and skills. Train, direct, and supervise volunteers as needed. Encourage volunteers to use individual talents to creatively address tasks. Work with library staff to develop a team oriented workplace.

Library Hours: Monday: 10 AM - 6 PM, Tuesday: 10 AM - 8 PM, Wednesday: 10 AM - 6 PM, Thursday: 10 AM - 8 PM, Friday: 10 AM - 5 PM, Saturday: 10 AM - 5 PM, Sunday: Closed. Hours: The schedule will be 40 hours/week, with a schedule made up of a combination of shifts below. Typically, employees are expected to work 1-2 later shifts (9:30 a.m. - 6:00 p.m. and/or 11:30 a.m. - 8:00 p.m.) and Saturday rotation, varying on library needs.

Minimum Qualifications: High School Diploma or equivalent education and experience in public contact customer service work and proficiency in computer related to public response. Note: One year of college may substitute for one year of experience. Preferred Qualifications: Customer service experience working in libraries or similar settings. Physical Demands: Must occasionally lift and/or move up to 50 pounds. Subject to Passing Substance Screening: This position is subject to passing a pre-employment substance screening. An applicant who fails to pass a required drug screening test shall be disqualified from employment in any class for a period of five (5) years.

Pay: Starting pay is $15.50/hour. Pay is negotiable, up to $18.50/hour, for candidates with library experience. This Posting is currently Open Until Filled

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