Library Technical Assistant Jobs in Billings, MT

Position Details
Position Information
NBAPOSN Title
Working Title
Assistant Director, ASC Writing Center
Brief Position Overview
The purpose of the Academic Support Center (ASC) is to provide services that promote the academic success of students at Montana State University Billings. The mission of the ASC is to enrich the MSUB culture by supporting students and faculty in order to enhance the overall effectiveness of the teaching and learning process.
The Assistant Director will be a vital member of the ASC Leadership Team. This position reports directly to the Director of the ASC. This position will supervise the Writing Center Tutoring staff (approx. 10 employees) at both the University Campus and City College locations, while working closely with the Retention Director and Associate Director of Tutoring to carry out the department's daily operations.
The successful candidate will have the ability to effectively communicate the departmental mission to diverse constituencies, conceptualize and develop methods to implement innovative service enhancements, demonstrate skill in presenting an excellent student/customer service attitude, provide leadership in a technical, constantly changing integrated student services environment, possess excellent communication skills including the ability to understand a wide range of user needs and technical issues, the ability to interact effectively (listen, respect others opinions/needs) and negotiate with internal and external department staff, and the ability to represent the Academic Support Center and MSU Billings in a professional and courteous manner.
Position Number
Department
Academic Support Center
Division
Academic Affairs
Appointment Type
Classified
Contract Term
Fiscal Year
Semester
If other, specify From date
If other, specify End date
FLSA
Union Affiliation
Exempt from Collective Bargaining
FTE
1.0
Benefits Eligible
Yes
Compensation
Annual
Salary
Salary range $55,000 to $60,000 annually, commensurate with experience, education, and qualifications
Contract Type
LOA
If other, please specify
Recruitment Type
Open
Position Details
General Statement
Montana State University Billings is a preferred employer in the region-WE WANT YOU!
The following are reasons why you should join our team:

• Work-life balance
• Holidays-10 paid holidays per year and 1 Floating Holiday
• Vacation- 15 days per year (New Employees to 10 years; after 10 years the accrual rate increases)
• Sick Leave - Earned at an accrual rate of .0416125 for each hour in pay status.
• Employee and Dependent Tuition Waiver
• Opportunities to engage in professional development opportunities
• Committed to employee wellness and access to a robust Employee Assistance Program
• Medical Benefits that are robust and affordable
• Visit MUS Benefits to learn more about our benefit package including:
  • Medical, Vision, and Dental
  • Life Insurance and Long Term Disability are incorporated into our benefits.
  • Learn more about our retirement benefits at MUS Retirement.
• Opportunities for career growth and a variety of career paths
• Campus vibrancy- coffee shops, FREE attendance to MSUB concerts, athletic events, and lectures, access to recreation center, library, etc.
• Beautiful campus environment that features our MSUB Mile walking path

Duties and Responsibilities
The purpose of the Academic Support Center (ASC) is to provide services that promote the academic success of students at Montana State University Billings. The mission of the ASC is to enrich the MSUB culture by supporting students and faculty in order to enhance the overall effectiveness of the teaching and learning process.
The Assistant Director will be a vital member of the ASC Leadership Team. This position reports directly to the Director of the ASC. This position will supervise the Writing Center Tutoring staff (approx. 10 employees) at both the University Campus and City College locations, while working closely with the Retention Director and Associate Director of Tutoring to carry out the department's daily operations.
The successful candidate will have the ability to effectively communicate the departmental mission to diverse constituencies, conceptualize and develop methods to implement innovative service enhancements, demonstrate skill in presenting an excellent student/customer service attitude, provide leadership in a technical, constantly changing integrated student services environment, possess excellent communication skills including the ability to understand a wide range of user needs and technical issues, the ability to interact effectively (listen, respect others opinions/needs) and negotiate with internal and external department staff, and the ability to represent the Academic Support Center and MSU Billings in a professional and courteous manner.
Required Qualifications - Experience, Education, Knowledge & Skills

• The successful candidate must hold a minimum of a bachelor's degree in education, Student Affairs, Humanities, English, or a related field and have at least 3 years of experience.
• Three years of tutoring, mentoring, advising and/or other student success/academic support
• Demonstrated knowledge of effective student success/academic support strategies
• Experience in hiring and training tutors/academic support personnel
• Experience in supervising student and/or professional personnel
• Experience with non-traditional and/or first-generation college students
• Experience working in a learning center, writing center, or similar environment to include evidence of at least
• Experience working in an LMS environment (D2L, Canvas, Moodle, or other system)
• Experience working with at-risk students or students experiencing academic distress
• Knowledge of collection and distribution of data to inform practice, improve organizational performance, and report preparation/analysis
• Exceptional communication skills (both written and verbal) including the ability to deliver effective presentations to large, diverse audiences
• Strong interpersonal and organizational skills, with attention to detail and ability to work without supervision
• Proficiency in computer applications, especially Microsoft Office
• Commitment to continued professional development
• Attention to detail
• Proven conflict resolution skills

Preferred Qualifications - Experience, Education, Knowledge & Skills

• Master's degree in a Writing discipline, Student Affairs, or Humanities related field and have at least 5 years of experience.
• Five years of progressive responsibility working in a learning center, tutoring center, or similar environment
• Experience in hiring and training tutors/academic support personnel
• Experience in supervising student and/or professional personnel
• Previous tutoring experience (especially in a writing center or similar environment)
• Experience with CRLA programing and training
• Two or more years of instructional experience at the secondary or collegiate level
• Experience (preferably in a teaching role) working in a Writing program
• Demonstrated commitment to pedagogy

The Successful Candidate Will
Special Requirements
Physical Demands
This position has supervisory duties?
Posting Detail Information
Announcement Number
STAFF - VA - 2700004P
Number of Vacancies
1
Desired Start Date
09/01/2026
Position End Date (if temporary)
Open Date
07/20/2026
Close Date
08/11/2026
Open until filled
Yes
Special Instructions Summary
Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer sponsorship now or in the future.
Quick Link for Internal Postings
https://employment.msubillings.edu/postings/7767
Diversity Statement
Montana State University Billings is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of race, color, religion, national origin, ethnicity, creed, service in the uniformed services (as defined in state and federal law), veteran status, gender, age, political beliefs, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation or preference. In support of the University's mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.
Montana State University Billings makes accommodation for any known disability that may interfere with an applicant's ability to compete in the hiring process or an employee's ability to perform the duties of the job. In compliance with the Montana Veteran's Employment Preference Act, MSU Billings provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran's preference or request accommodation, contact the Human Resources Office, Montana State University Billings, 1500 University Drive, Billings, MT 59101-0298, 406-657-2278, employment@msubillings.edu.
MSU Billings Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Billings Website: http://www.msubillings.edu/humres/eeos.htm