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The City of San Marino is hiring a part-time Library Clerk to work in our Community Services Department. The Community Services Department is responsible for enriching the community through creative recreational programs, services and events, as well as the promotion of reading and learning activities through the Crowell Public Library.

The Crowell Public Library in the City of San Marino offers an enticing space to explore curated access to information and culture. In Library Journal's 2018 "Star Libraries" listing, Crowell Public Library ranked in the top 5.9% in the nation of libraries in its class and in the top ten of libraries in California. This rating is based on the library's collection, services offered, circulation and program attendance.

GENERAL DESCRIPTION The part-time Library Clerk may perform a variety of responsible library clerical work; respond to questions and inquiries from library patrons; and perform a variety of tasks relative to assigned areas.

ESSENTIAL FUNCTIONS The duties, skills, and demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with a disability to perform the essential duties, skills, and demands. Duties :

• Perform a variety of routine circulation and customer service duties; register customers and issue library cards, check out library materials; receive e-returned materials and compute and collect fines.
• Assist in maintaining items on the shelves.
• Answer questions regarding registrations, reserves and overdue books; maintain records for periodicals; check in items,
• Assist in processing interlibrary loans; receive, return and maintain proper records; assist in mending materials.
• Answer phones, direct calls and sort mail.
• Receive training through the United States Department of State and perform duties to act as Passport Acceptance Agent.
• Assist with fundraising events, recreation programs, and other city programs/events.

QUALIFICATIONS KNOWLEDGE, SKILLS, AND DEMANDS Knowledge of:

• Correct English usage, spelling, grammar, punctuation and basic mathematics.
• Familiarity with office procedures and office and library equipment.
• Principles and practices of Basic Library Information Science and terminology.
• Basic knowledge of operational characteristics, services, and activities of library programs; principles and practices of library organization, system development, and service delivery.
• Library terminology and standard library practices and techniques, including the use of the Dewey Decimal System.
• The library's integrated library system.

Skills and Demands

• Understand and carry out oral and written instructions
• Communicate effectively both verbally and in writing.
• Establish and maintain accurate records; work accurately with numbers and the alphabet.
• Ability to establish and maintain an effective working relationship with the public, staff, and volunteers and assist the public tactfully and courteously.
• Detail oriented and flexible in accepting changing assignments as needed.
• Set priorities, organize work-flow and maintain organization of work and records; multi-task and be responsive to time-sensitive matters; Understand and follow instructions.
• Use time effectively and efficiently to maximize work assignments.
• Exercise good judgment and uphold confidentiality in maintaining critical and sensitive information, records, and reports; understand, interpret, and apply general administrative and departmental policies and procedures.
• Show interest and understand the needs, expectations, and circumstances of internal and external customers.
• Develop and maintain working relationships.
• Fully comprehend spoken communication by picking up on nuances in tone and meaning, and being attentive to non-verbal cues and body language.
• Maintain emotional stability and self-control under pressure, challenge, or adversity.
• Display honesty, adherence to principles, and personal accountability.
• Appreciate the benefits of varied backgrounds and cultures.
• Respond positively to change and modify behavior as the situation requires.
• Adhere to all safety practices and procedures, and encourage and support others to be safe in their work activities.
• Show empathy towards the community and colleagues.
• Have service mentality, respect for and sincere desire to help others with diverse background and experiences.
• Have strong sense of integrity and commitment to ethical behavior and accountability.
• Have courage to intervene and protect against unethical behavior.
• Work collaboratively with team members to create and support a positive customer service environment.
• Demonstrate, promote and support a culture of diversity, equity, inclusion and belonging.
• Ability to work flexible hours including evenings and weekends.

EDUCATION AND EXPERIENCE Any combination equivalent to the education and experience likely to provide the required knowledge and abilities would be qualifying. A typical way to gain such knowledge and abilities would be:

• Education High school graduate (or substitution of G.E.D. or California Proficiency Certificate).
• Experience One (1) year customer service experience

PHYSICAL DEMANDS AND WORK ENVIRONMENT The demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands Employee is regularly required to sit at a desk and in meetings for long periods of time; talk or listen, in person, in meetings and by telephone; use hands and fingers to handle, feel or operate standard office equipment; and reach with hands and arms. Vision abilities required include close vision, distance vision, peripheral vision, and the ability to adjust focus. Hear in the normal audio range with or without correction. Lift up to 15 pounds intermittently; twist to reach equipment; walk to observe department activities; periodically bend and squat; perform simple grasping and fine manipulation; use telephone and communicate through written means; interact with employees and the public in possible challenging situations. Occasionally walk up and down stairs. Work Environment Employee generally works 100% indoors. While performing the duties of this job indoors, the work environment is generally in a temperature-controlled office. Noise level in the work environment is usually moderate but the employee may occasionally be exposed to loud talking and interruptions from telephones, office equipment and/or members of the public and emergency vehicle sirens

The City of San Marino is an Equal Opportunity Employer. We value and seek diversity in our workforce. San Marino is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.