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Library Customer Service Assistant Jobs in New Britain, CT

company652

Library Assistant

Wallingford, CT · On-site

The Library Assistant's primary role is to support the mission of the Library by providing ... Exemplary customer service and communication skills * Enjoyment working with students in an ...

Post University

FWS - Library Assistant

Waterbury, CT · On-site

$16.94/hr

The Library Assistant provides administrative support to the associates of the Traurig Library at ... Customer service¾answer phones * Check in/shelve government documents * Show patrons how to use ...

Raymour & Flanigan

Customer Service Lead

Newington, CT · On-site

$19/hr

Customer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries ...

Raymour & Flanigan

Customer Service Lead

Hartford, CT · On-site

$19/hr

Customer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries ...

Raymour & Flanigan

Customer Service Lead

Avon, CT · On-site

$19/hr

Customer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries ...

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All JobsLibrary Customer Service JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in New Britain, CT

Library Customer Service Assistant information

See New Britain, CT salary details

$11

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$27

How much do library customer service assistant jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for library customer service assistant in New Britain, CT is $19.81, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $22.60 per hour, depending on experience, location, and employer.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What qualifications are needed to be a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may also prefer familiarity with library management systems or relevant certifications. Specific qualifications can vary by library or organization.

What are popular job titles related to Library Customer Service Assistant jobs in New Britain, CT?

For Library Customer Service Assistant jobs in New Britain, CT, the most frequently searched job titles are:

What job categories do people searching Library Customer Service Assistant jobs in New Britain, CT look for?

The top searched job categories for Library Customer Service Assistant jobs in New Britain, CT are:

What cities near New Britain, CT are hiring for Library Customer Service Assistant jobs?

Cities near New Britain, CT with the most Library Customer Service Assistant job openings:

Library Customer Service Assistant jobs near you

Library Assistant

Choate Rosemary Hall

Wallingford, CT

Full-time

Re-posted 8 days ago

Job description

POSITION PURPOSE:

The Library Assistant's primary role is to support the mission of the Library by providing assistance to students, teachers and other library users. The role will assist the Faculty Librarians in all aspects of library operations, including supervision of ASK US desk, various clerical and administrative duties and assist with classes and/or programed instruction.

ESSENTIAL FUNCTIONS:

  • Participates in the staff duty rotation at the service desk and is responsible for providing exemplary customer service for students, faculty, staff and visitors
  • Assists students and other patrons in locating and using materials and online resources in the library by answering questions, gathering materials, demonstrating use of equipment and software
  • Maintains the library collection; includes shelving and shifting books, adding and withdrawing books, deleting eBooks from database as needed, mending and repairing books and assisting with inventory.
  • Maintains a clean, orderly and attractive library environment
  • Circulates library materials; includes checking materials in and out, sending overdue announcements and maintain overdue records
  • Supervises students in Library Work Crew program
  • Participates in large scale projects such as weeding and stack maintenance under the direction of various faculty librarian project managers
  • Processes, maintains and weeds the periodical/newspaper collection following established policies and procedures
  • Covers book jackets and repairs library materials as needed to preserve and keep them in the collection or flags those items for re-order if needed
  • Generates book plates as needed for collection items following established policies and procedures
  • Assists Librarians with the promotion and display of new resources to enhance and market the Library resources and spaces
  • Assists Librarians with class instruction as needed (demonstrating navigation of library site and databases)
  • Encourage reading for pleasure and the enjoyment of reading by being an active reader
  • Assist with ordering (books, supplies, etc) and managing credit card statements
  • Work with and provide basic troubleshooting for technology resources in the library, such as vinyl cutter, laptops, iPad, cameras, microphones, adapters and other audio/video resources
  • Keeps the library running effectively when a faculty librarian is not present
  • Monitors' students, handles discipline problems, and responds to patrons' needs.
  • Assist with photocopying, scanning, printing, uploading data Open or close the library according to procedures
  • Participate in training as required
  • Available to assist with other projects as needed

SECONDARY DUTIES

  • Available to assist Archivist on projects as needed

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