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Liberty Mutual Customer Service Remote Jobs in Rochester, MI

Liveops

Remote Customer Service Agent

Detroit, MI · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Utica, MI · Remote

$14.25 - $19/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Rochester, MI · Remote

$14.25 - $19/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

West Bloomfield, MI · Remote

$14.50 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Warren, MI · Remote

$14.50 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Sterling Heights, MI · Remote

$14.50 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Macomb, MI · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Livonia, MI · Remote

$14.50 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Representative

Utica, MI · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Warren, MI · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Troy, MI · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Macomb, MI · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

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All JobsLiberty Mutual Customer Service JobsLiberty Mutual Customer Service Remote JobsLiberty Mutual Customer Service Remote Jobs in Rochester, MI

Liberty Mutual Customer Service Remote information

See Rochester, MI salary details

$9

$17

$24

How much do liberty mutual customer service remote jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for liberty mutual customer service remote in Rochester, MI is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.23 per hour, depending on experience, location, and employer.

What does a Liberty Mutual Customer Service Remote representative do?

A Liberty Mutual Customer Service Remote representative assists customers with their insurance needs, such as answering policy questions, resolving billing inquiries, processing claims, and providing information about coverage options. These representatives work from home, using phone, chat, or email to communicate with customers. They are also responsible for maintaining a positive customer experience and meeting performance goals set by the company.

What are some common challenges faced by remote Customer Service Representatives at Liberty Mutual, and how are they supported in overcoming them?

Remote Customer Service Representatives at Liberty Mutual may face challenges such as maintaining effective communication with team members, managing time efficiently in a home environment, and staying motivated without in-person supervision. To address these, Liberty Mutual provides comprehensive virtual training, regular check-ins with supervisors, and access to collaboration tools to foster connection and support. Additionally, employees have access to technical support and wellness resources to help balance work and personal life, ensuring they can deliver excellent service to customers from a remote setting.

What are the key skills and qualifications needed to thrive as a Liberty Mutual Customer Service Remote representative, and why are they important?

To thrive as a Liberty Mutual Customer Service Remote Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer proficiency are essential. Patience, empathy, and the ability to remain calm under pressure are standout soft skills in this role. These qualities are crucial for delivering excellent customer experiences, resolving concerns efficiently, and maintaining Liberty Mutual’s reputation for service.

What is the difference between Liberty Mutual Customer Service Remote vs Liberty Mutual Claims Representative Remote?

AspectLiberty Mutual Customer Service RemoteLiberty Mutual Claims Representative Remote
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; claims processing knowledge
Work EnvironmentRemote, home-based customer supportRemote, home-based claims handling
Employer & Industry UsageCustomer service roles in insuranceClaims processing roles in insurance
Common Search & ComparisonCustomer support vs claims handling

Liberty Mutual Customer Service Remote focuses on assisting customers with policy inquiries and support, while Liberty Mutual Claims Representative Remote handles claims processing and resolution. Both roles are remote, require similar credentials, and serve different functions within the insurance industry.

What qualifications are needed for Liberty Mutual customer service remote jobs?

Liberty Mutual customer service remote jobs typically require a high school diploma or equivalent, strong communication skills, and previous customer service experience. Candidates should be comfortable using computer systems and have reliable internet access; some roles may also require familiarity with specific software or tools used in customer support.

What job categories do people searching Liberty Mutual Customer Service Remote jobs in Rochester, MI look for?

The top searched job categories for Liberty Mutual Customer Service Remote jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Liberty Mutual Customer Service Remote jobs?

Cities near Rochester, MI with the most Liberty Mutual Customer Service Remote job openings:

Liberty Mutual Customer Service Remote jobs near you
Infographic showing various Liberty Mutual Customer Service Remote job openings in Rochester, MI as of June 2026, with employment types broken down into 81% Full Time, 14% Part Time, and 5% Contract. Highlights an 52% Physical, 3% Hybrid, and 45% Remote job distribution, with an average salary of $35,987 per year, or $17.3 per hour.

Remote Customer Service Agent

Liveops

Detroit, MI • Remote

$15.25 - $20.50/hr

Contractor

Re-posted 6 days ago

Job description

Customer Service Agent — Independent Contractor (Remote)

Location: Remote (US-Based)

Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to run your own home-based business while delivering high-quality service to customers.

As an Independent Contractor, you will
  • Be your own boss.
  • Choose when and to whom you provide services.
  • Set your own schedule by self-scheduling in 30-minute blocks.
  • Provide a distraction-free home office environment.
  • Provide and maintain your own equipment.
  • Handle inbound and/or outbound customer service calls.
  • Assess customer needs and resolve inquiries efficiently and professionally.
Requirements
  • Minimum 1 year of phone-based customer service experience.
  • Strong verbal and written communication skills.
  • Ability to navigate multiple systems and accurately document call notes.
  • Comfortable working independently under contract.
  • Patience, professionalism, and strong problem-solving skills.
Compensation
  • Submit invoices and receive payment for services performed pursuant to contract.
  • Pay structures vary by client program; most programs compensate for productive time and may include performance-based incentives.
  • Independent Contractors are responsible for their own taxes and business expenses.
Application & Certification Process
  • Complete an online application.
  • Pass a background check (non-refundable processing fee applies).
  • Sign an Independent Contractor Agreement.
  • Complete a W-9 form and set up direct deposit.
  • Complete client-specific certification requirements prior to servicing calls.
Computer & Technology Requirements
  • Provide your own Windows-based PC (Macs, Chromebooks, and tablets are not supported).
  • Wired high-speed internet connection required.
  • USB headset required.
  • Android or Apple smartphone required for authentication purposes.
  • Some clients may require additional security measures or equipment.
  • Review detailed technology requirements
Hours
  • Flexible scheduling; client hours of operation vary.
  • Availability expectations differ by client program.
Eligible States

Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.

Liveops logo

About Liveops

Sourced by ZipRecruiter

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Scottsdale , AZ, US

Year founded

2000

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