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Level Workforce Jobs in Austin, TX (NOW HIRING)

RoadVantage

Workforce Management Specialist

Austin, TX · On-site

Workforce Management Specialist Title: Workforce Management Specialist Reports to: Claims Manager ... Monitor real-time staffing conditions and make intraday adjustments to support service level goals

Texas Workforce Commission

Programmer VI

Austin, TX

$6.5K - $7.5K/mo

Company Description Texas Workforce Commission (TWC) is the state agency charged with overseeing ... The Programmer VI Performs highly advanced and/or managerial (senior-level) computer programming ...

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All JobsLevel Workforce JobsLevel Workforce Jobs in Austin, TX

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$24.8K

$75.7K

$160.6K

How much do level workforce jobs pay per year?

As of Jul 13, 2026, the average yearly pay for level workforce in Austin, TX is $75,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,100.00 and $91,200.00 per year, depending on experience, location, and employer.

What is the difference between Level Workforce vs Entry-Level Worker?

AspectLevel WorkforceEntry-Level Worker
CredentialsVaries; may include certifications or specialized trainingTypically minimal; high school diploma or equivalent
Work EnvironmentOften in structured roles with defined responsibilitiesOn-the-job training, supervised tasks
Employer UsageUsed for roles requiring some experience or skillsUsed for individuals starting their careers
Search & Comparison IntentUnderstanding career progression, job requirementsFinding entry-level opportunities, training programs

Level Workforce generally refers to employees with some experience or specialized skills, whereas Entry-Level Worker describes individuals just starting their careers with minimal experience. The distinction helps job seekers and employers understand the expected qualifications and responsibilities for each role.

What are popular job titles related to Level Workforce jobs in Austin, TX? For Level Workforce jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Level Workforce jobs in Austin, TX look for? The top searched job categories for Level Workforce jobs in Austin, TX are:
What cities near Austin, TX are hiring for Level Workforce jobs? Cities near Austin, TX with the most Level Workforce job openings:
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Workforce Management Specialist

Workforce Management Specialist

RoadVantage

Austin, TX • On-site

Full-time

Posted 19 days ago

Job description

Workforce Management Specialist
Job Description
Title: Workforce Management Specialist
Reports to: Claims Manager
Department: Claims
Direct Reports: No
Exempt Status: Non-Exempt
Job Purpose
We are looking for a detail-oriented Workforce Management Specialist to join our Claims Team. This role is responsible for managing workforce management applications, creating accurate staff forecasts and projections, generating performance and employee metric reports, and optimizing staffing levels to ensure service goals are consistently met. The ideal candidate has strong analytical skills and hands-on experience with WFM tools in a call center environment.

Essential Job Functions
  • Monitor real-time staffing conditions and make intraday adjustments to support service level goals
  • Maintain and audit employee schedules, time-off requests, and schedule changes within WFM systems
  • Analyze trends and provide recommendations related to staffing, scheduling, productivity, and operational efficiency
  • Support implementation and continuous improvement of workforce management processes and reporting tools
  • Prepare and analyze employee metric reports (attendance, performance, productivity, and quality metrics) to support staffing projections and operational decision-making
  • Create and maintain employee schedules
  • Partner with Claims leadership, training, and quality teams to align staffing plans with business objectives
  • Provide ad hoc reporting and workforce analysis as requested by leadership
  • Assist with capacity planning and budgeting for future hiring needs

Minimum Qualifications
  • 2–4 years of experience in Workforce Management, preferably in a call center or contact center environment
  • Strong experience with Workforce Management (WFM) systems and forecasting methodologies
  • Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, charts, data analysis)
  • Solid understanding of call center metrics (Service Level, AHT, Occupancy, Adherence, etc.)
  • Experience creating and analyzing employee performance and attendance reports
  • Strong analytical, organizational, and communication skills with the ability to present data-driven recommendations to leadership

Preferred Qualifications
  • Experience with the NICE InContact platform (highly preferred)
  • Familiarity with other WFM tools (e.g., NICE WFM, Verint, Genesys, or similar)
  • Experience with data visualization tools (Power BI, etc.)
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

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