Level 2 It Support Engineer Jobs in Quebec (NOW HIRING)

About Us:

Sonepar Canada is an independent family-owned company with global market leadership in the business-to-business distribution of electrical, industrial and safety products and related solutions. In Canada, we are represented by 6 locally managed electrical and industrial distributors and have over 100+ locations with coverage in 9 provinces.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. 

To explore and learn more about Sonepar opportunities, please visit www.career.sonepar.com

What's In It For You?

• You will be joining a market leader with over 40 years of experience to help you elevate your potential.
• You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
• A chance to get involved in the forever growing electrical industry.
• We house the largest inventory to better service our customers and deliver on sales commitments.
• An opportunity for career development across many business departments within our organization.

Responsible for gathering and documenting business requirements across multiple operating companies for IT projects, assessing the business impact of changes, capturing, analyzing and documenting requirements, and validating user acceptance testing.

Responsibilities:

• Gather, analyze, and document business requirements, processes, and system specifications for IT projects across multiple business functions.
• Facilitate alignment of requirements and processes across multiple operating companies.
• Support stakeholders in understanding and adapting to changes resulting from IT projects.
• Communicate key insights, findings, and recommendations to project teams.
• Create and validate functional specifications, including systems design elements such as data migration rules, business rules, wireframes, and test scenarios.
• Participate in design sessions and collaborate with development teams to define solutions.
• Identify, document, and report technical issues and system deficiencies; recommend improvements.
• Define reporting and alerting requirements in collaboration with the IT Project Manager.
• Build and maintain effective relationships with IT teams and business units to optimize project outcomes.
• Design, document, and maintain system processes; assist with ERP, WMS, and other business system configuration.
• Provide level 2 customer support and assist in troubleshooting and testing software modifications.
• Develop and execute application test scripts; ensure anomalies are addressed and changes are documented.
• Continuously seek opportunities to improve monitoring, discover issues, and deliver better value to customers.
• Perform other related duties as required.

Requirements:

• Bachelor's degree in Information Systems, Business, or equivalent experience.
• Minimum 5 years' experience in Business Analysis, Systems Analysis, Quality Assurance, or a related field.
• Strong communication skills in English and French.
• Experience with data analysis, software development, and B2B environments.
• Solid organizational and time management skills.

Benefits & Perks

• We offer a competitive salary, plus a full set of benefits, including:
• Flexible benefits program allowing you to choose from options that best fit you and your dependents' needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
• Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
• Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.

More information on Sonepar Canada:

Site Web: www.soneparcanada.com

LinkedIn: https://www.linkedin.com/company/sonepar-canada/  

Instagram: https://www.instagram.com/soneparcanada/ 

Facebook: https://www.facebook.com/profile.php?id=100057133913041

Youtube: https://www.youtube.com/user/SoneparCanada  

Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos.  

Today, Sonepar is the leading distributor of energy-efficient products, pioneering the energy transition and making sustainability a priority. At Sonepar, we firmly believe that every action is crucial in safeguarding the environment, driving our commitment to a more sustainable future. We have accelerated our own transition to efficient generation and use of electrical energy across our business and champion the innovation of sustainable solutions in the market. 

This commitment is tangible in our detailed Global CSR report, to learn more please visit  https://www.sonepar.com/en/commitments/sustainability.

Sonepar has been recognized as a Diversity Leader by the Financial Times' 2024 Diversity Leaders ranking and was awarded GEEIS Certification in 2022.  We are proud to be an equal opportunity employer, welcoming submissions from all candidates.  We believe in creating a work environment where everyone can feel safe, use their voice, and know that they belong. Diversity and Inclusion (D&I) is a central focus of our global, strategic impact plan. We value diversity and inclusion in the workplace because it allows us to better meet the needs of the communities we serve. It helps us foster greater creativity, breadth of experience, and it's essential to our success as an organization. All qualified individuals, regardless of race, ethnic or national origin, colour, religion, sex, sexual orientation, age, marital status, neurodiversity, disability status, gender identity, veteran status or any other aspect which makes them unique are encouraged to apply. 

For more information about our Inclusion and Diversity initiatives, please visit  https://www.sonepar.com/en/commitments/diversity-and-inclusion.

Sonepar is an equal opportunity employer and welcomes submissions from all candidates. Accommodation is available to all applicants upon request. If selected for an interview, please advise the Sonepar representative of your accommodation needs at that time. We will work with all applicants to accommodate their accessibility needs.

Next steps:
We are interested in knowing more about you. Start an exciting new career and enjoy a number of benefits by applying online. While we are very grateful for your interest in joining the team, only those selected for an interview will be contacted.