CA$1 - CA$11/hr
The candidate does not need to be an architect or developer: they are an analyst who uses technical ... Experience in Level 2 IT support focused on application development (investigation, diagnosis ...
Quick apply
CA$1 - CA$11/hr
The candidate does not need to be an architect or developer: they are an analyst who uses technical ... Experience in Level 2 IT support focused on application development (investigation, diagnosis ...
As a Level 2 IT Support Analyst , you will act as the second point of contact for employees requiring technical assistance. You will be responsible for diagnosing, resolving, and documenting Level 2 ...
As a Level 2 IT Support Analyst , you will act as the second point of contact for employees requiring technical assistance. You will be responsible for diagnosing, resolving, and documenting Level 2 ...
\n \n \n \n The client is seeking an IT analyst focused on Level 2 application support ... Developer or architect: overqualified for the interview\/promotion context, risk of rapid departure ...
\n \n \n \n The client is seeking an IT analyst focused on Level 2 application support ... Developer or architect: overqualified for the interview\/promotion context, risk of rapid departure ...
This lead role provides Tier 2, IT support to the end-user community remotely and in person. The role is responsible for leading a team in next level support while working closely with the Support ...
This lead role provides Tier 2, IT support to the end-user community remotely and in person. The role is responsible for leading a team in next level support while working closely with the Support ...
Trainee, IT Support
Levis, QC · On-site
Provide first-level IT support to internal users (computer hardware, telephony, printers, internet, business applications, etc.) * Interact professionally with colleagues to ensure a high level of ...
Trainee, IT Support
Levis, QC · On-site
Provide first-level IT support to internal users (computer hardware, telephony, printers, internet, business applications, etc.) * Interact professionally with colleagues to ensure a high level of ...
What we do at Weir At Weir, we combine engineering expertise, innovation, and technology to solve ... to the minimum level of Secret Nice-to-haves (desirable): * Working knowledge of Citrix ...
What we do at Weir At Weir, we combine engineering expertise, innovation, and technology to solve ... to the minimum level of Secret Nice-to-haves (desirable): * Working knowledge of Citrix ...
What we do at Weir At Weir, we combine engineering expertise, innovation, and technology to solve ... to the minimum level of Secret Nice-to-haves (desirable): * Working knowledge of Citrix ...
What we do at Weir At Weir, we combine engineering expertise, innovation, and technology to solve ... to the minimum level of Secret Nice-to-haves (desirable): * Working knowledge of Citrix ...
Escalate unresolved or complex issues to Level 2/Level 3 support with full documentation ... Associate's or bachelor's degree in IT, Computer Science, or related field preferred (We are ...
Escalate unresolved or complex issues to Level 2/Level 3 support with full documentation ... Associate's or bachelor's degree in IT, Computer Science, or related field preferred (We are ...
Monitor, prioritize, and follow up on requests assigned to Level 2 and Level 3 support providers. Participate in the planning, execution, and monitoring of IT projects, including Microsoft 365, CRM, ...
Monitor, prioritize, and follow up on requests assigned to Level 2 and Level 3 support providers. Participate in the planning, execution, and monitoring of IT projects, including Microsoft 365, CRM, ...
Monitor, prioritize, and follow up on requests assigned to Level 2 and Level 3 support providers. Participate in the planning, execution, and monitoring of IT projects, including Microsoft 365, CRM, ...
Monitor, prioritize, and follow up on requests assigned to Level 2 and Level 3 support providers. Participate in the planning, execution, and monitoring of IT projects, including Microsoft 365, CRM, ...
Monitor, prioritize, and follow up on requests assigned to Level 2 and Level 3 support providers. Participate in the planning, execution, and monitoring of IT projects, including Microsoft 365, CRM, ...
Monitor, prioritize, and follow up on requests assigned to Level 2 and Level 3 support providers. Participate in the planning, execution, and monitoring of IT projects, including Microsoft 365, CRM, ...
Monitor, prioritize, and follow up on requests assigned to Level 2 and Level 3 support providers. Participate in the planning, execution, and monitoring of IT projects, including Microsoft 365, CRM, ...
Monitor, prioritize, and follow up on requests assigned to Level 2 and Level 3 support providers. Participate in the planning, execution, and monitoring of IT projects, including Microsoft 365, CRM, ...
Monitor, prioritize, and follow up on requests assigned to Level 2 and Level 3 support providers. Participate in the planning, execution, and monitoring of IT projects, including Microsoft 365, CRM, ...
Monitor, prioritize, and follow up on requests assigned to Level 2 and Level 3 support providers. Participate in the planning, execution, and monitoring of IT projects, including Microsoft 365, CRM, ...
Minimum de 2 années d'expérience dans un poste similaire * Éducation: Diplôme d'études ... Manage first-level purchasing. Skills: * Strong oral and written communication skills in French and ...
Quick apply
Minimum de 2 années d'expérience dans un poste similaire * Éducation: Diplôme d'études ... Manage first-level purchasing. Skills: * Strong oral and written communication skills in French and ...
Minimum de 2 annes d'exprience dans un poste similaire * ducation: Diplme dtudes collgiales minimum ... Manage first-level purchasing. Skills: * Strong oral and written communication skills in French and ...
Minimum de 2 annes d'exprience dans un poste similaire * ducation: Diplme dtudes collgiales minimum ... Manage first-level purchasing. Skills: * Strong oral and written communication skills in French and ...
Information Technology Support Specialist / Specialiste de l'assistance informatique
Montreal, QC · Hybrid
Information Technology Support Specialist At Digital Days, an IT Support Specialist is responsible ... DEC in a job-related field, or equivalent * 2 to 3 years of IT experience as a support specialist
Information Technology Support Specialist / Specialiste de l'assistance informatique
Montreal, QC · Hybrid
Information Technology Support Specialist At Digital Days, an IT Support Specialist is responsible ... DEC in a job-related field, or equivalent * 2 to 3 years of IT experience as a support specialist
Information Technology Support Specialist / Spécialiste de l'assistance informatique
Montreal, QC · On-site
Information Technology Support Specialist At Digital Days, an IT Support Specialist is responsible ... DEC in a job-related field, or equivalent * 2 to 3 years of IT experience as a support specialist
Quick apply
Information Technology Support Specialist / Spécialiste de l'assistance informatique
Montreal, QC · On-site
Information Technology Support Specialist At Digital Days, an IT Support Specialist is responsible ... DEC in a job-related field, or equivalent * 2 to 3 years of IT experience as a support specialist
This is an intermediate-level role suited for someone with strong hands-on IT support experience, a solid Microsoft 365 foundation, and the ability to troubleshoot both end-user and server-side ...
Quick apply
This is an intermediate-level role suited for someone with strong hands-on IT support experience, a solid Microsoft 365 foundation, and the ability to troubleshoot both end-user and server-side ...
This is an intermediate-level role suited for someone with strong hands-on IT support experience, a solid Microsoft 365 foundation, and the ability to troubleshoot both end-user and server-side ...
This is an intermediate-level role suited for someone with strong hands-on IT support experience, a solid Microsoft 365 foundation, and the ability to troubleshoot both end-user and server-side ...
Minimum 5 ans d'expérience en informatique, dont au moins 2 ans dans un rôle senior ou de ... within IT Support * Strong experience with Azure AD / Active Directory management (Identity ...
Quick apply
Minimum 5 ans d'expérience en informatique, dont au moins 2 ans dans un rôle senior ou de ... within IT Support * Strong experience with Azure AD / Active Directory management (Identity ...
Level 2 It Support Engineer information
What is a Level 2 IT Support Engineer?
Level 2 IT Support Engineers are technical professionals who handle more complex IT issues that cannot be resolved by first-line (Level 1) support. They diagnose and troubleshoot hardware, software, and network problems, often working directly with users and escalating the most challenging issues to Level 3 specialists if needed. Their responsibilities include in-depth problem analysis, remote or onsite support, and ensuring efficient resolution to minimize downtime. Level 2 engineers also document solutions, contribute to knowledge bases, and may assist in training junior staff. They play a key role in maintaining smooth IT operations within organizations.
What are the key skills and qualifications needed to thrive as a Level 2 IT Support Engineer?
To thrive as a Level 2 IT Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a diploma or degree in IT or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Azure Fundamentals are commonly expected. Excellent communication, patience, and problem-solving skills help you efficiently resolve user issues and collaborate with colleagues. These competencies ensure timely resolution of complex technical problems, minimizing downtime and maintaining business productivity.
How does a Level 2 IT Support Engineer typically interact with other IT teams and end-users?
Level 2 IT Support Engineers often act as a bridge between Level 1 support staff and more specialized IT teams. They handle escalated issues that require deeper technical expertise, collaborating closely with Level 1 technicians to gather background information and with Level 3 engineers or system administrators for advanced troubleshooting. Regular communication with end-users is also a key part of the role, as Level 2 engineers must provide clear updates, set expectations, and ensure issues are resolved efficiently. This collaborative environment helps build strong problem-solving skills and offers exposure to various IT domains, supporting career growth.
What is the difference between Level 2 It Support Engineer vs Level 1 It Support Technician?
| Aspect | Level 2 It Support Engineer | Level 1 It Support Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+, Microsoft Certified | CompTIA A+ often sufficient |
| Responsibilities | Advanced troubleshooting, network issues, escalations | Basic support, password resets, hardware setup |
| Work Environment | Helpdesk, on-site, remote support | Helpdesk, on-site, remote support |
| Skills | Networking, OS troubleshooting, problem escalation | Basic hardware/software support, customer service |
The Level 2 It Support Engineer typically handles more complex issues, requiring advanced skills and certifications, while the Level 1 It Support Technician focuses on basic support tasks. The roles often overlap in work environment but differ in responsibility scope and technical expertise.
What cities in Quebec are hiring for Level 2 It Support Engineer jobs?
Cities in Quebec with the most Level 2 It Support Engineer job openings:
IT Analyst - Level 2 Application Support
On-site
Maarut
• Technology, Communication and Media • 201 - 500 employees201 - 500 employees
CA$1 - CA$11/hr
Full-time
Posted 8 days ago
Job description
The client is seeking an IT analyst focused on Level 2 application support: investigating issues escalated by Level 1 support, with the ability to diagnose problems using existing technical tools (APIs, SQL, Azure) without systematically escalating. The difference from a traditional support role is significant: the candidate must be able to read and interpret SQL queries, test API endpoints using Postman, and navigate an Azure cloud environment to isolate the root cause of an incident.
Beyond support, the candidate will participate in maintenance and continuous improvement projects, which requires the ability to document findings, formulate clear conclusions, and communicate effectively with technical and functional teams. A basic understanding of business analysis is expected to structure observations and communicate them to stakeholders.
The client emphasizes the importance of actively engaging with existing systems, going beyond simply following procedures. The candidate must demonstrate an interest in understanding how the client's systems work, rather than simply following predefined steps. The client also desires the ability to quickly integrate into several small projects simultaneously, rather than a single-task profile.
The candidate does not need to be an architect or developer: they are an analyst who uses technical tools for diagnostic purposes, not development. Knowledge of the insurance sector is an advantage for team integration, but not essential.
Requirements
Requirements Qualification Table
REQUIREMENTS
- Experience in Level 2 IT support focused on application development (investigation, diagnosis, resolution) | Required experience | All requirements
- Proficiency in SQL for diagnostic queries (reading and interpreting data, identifying causes) | Required | All requirements
- Experience with REST APIs and using Postman to test and validate calls | Required | All requirements
DESIRED
- Experience with Azure (navigating cloud services, viewing logs, diagnostics) | Required | All requirements
- Basic business analysis skills (writing reports, communicating with stakeholders) | Required | All requirements
- Experience with a structured ticketing tool (ServiceNow, Jira, or equivalent) | One option is sufficient | Adequate alternative coverage
- Demonstrated ability to work on multiple mandates or small projects simultaneously | Required | All requirements
ASSET
- Knowledge of the insurance sector | Required | All required conditions
WHAT WE DON'T WANT
- Purely Level 1 support profile (basic helpdesk, password resets, simple tickets) without application investigation experience.
- Developer or architect: overqualified for the interview/promotion context, risk of rapid departure.
- Profile that uses SQL or Postman only in a development context, without diagnostic support experience.
- Pre business analyst without application technical skills.
- Candidate with no experience in a ticketing or structured incident management environment.
- Highly procedure-oriented profile with no demonstrated curiosity to understand the underlying systems.
- Single-task profile, uncomfortable juggling several small projects or assignments simultaneously.
About Maarut
Sourced by ZipRecruiter
Industry
Technology, communication and media
Company size
201 - 500 Employees
Headquarters location
Toronto, ON, CA