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Level 2 Desktop Engineer Jobs in Addison, IL (NOW HIRING)

NEOGOV

Desktop Technician

Crystal Lake, IL · On-site

$19.75 - $25/hr

... with Desktop Engineers. • Research, evaluate, install, configure, and upgrade desktop ... Two years of experience with Apple Macintosh OS Company : NEOGOV is the leading provider of ...

Ropes & Gray

Desktop Services Team Lead

Chicago, IL · On-site

$20.75 - $26.50/hr

The firm has approximately 2,500 lawyers and professionals serving clients in major centers of ... Work with the Desktop Engineering, Desktop Services, and User Support teams to assist, diagnose ...

Hi-Tech Solutions

Desktop support

Oakbrook Terrace, IL · On-site

$19 - $23/hr

Candidate should be highly motivated and able to work independently providing level 2 computer ... Qualifications windows os, desktop support, users, vpn Additional Information Lawrence E. Harmon ...

Sonoma Consulting Inc.

Service Desk Analyst

Glenview, IL · On-site

$20.25 - $27.50/hr

Provides basic Level 1 and Level 2 phone support for incidents (problem/issues) or service requests ... Service Desk Analyst, Desktop Support, Desktop Engineer, Technical Support Skills: Windows 7, ...

Insight

Senior Desktop Support Technician

Chicago, IL · On-site

$55K - $65K/yr

Insight Hospital is seeking a talented and experienced Level 2 Senior Desktop Support Technician to join our IT team. The ideal candidate will have a strong background in desktop support, with ...

Insight

Senior Desktop Support Technician

Chicago, IL · On-site

$55K - $65K/yr

Insight Hospital is seeking a talented and experienced Level 2 Senior Desktop Support Technician to join our IT team. The ideal candidate will have a strong background in desktop support, with ...

Forhyre

Desktop Support Engineer - L1

Downers Grove, IL · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You ... Direct unresolved issues to the next level of support personnel * Follow up with clients to ensure ...

Pivotal Solutions Inc

Desktop Support Analyst

Chicago, IL · On-site

$24 - $32.25/hr

Responsible for resolving Level 1 and certain Level 2 technical issues though phone, hands-on as ... desktop image creation, updating and management, and the ability to determine the technology ...

JobsMight, Inc.

Be Seen First

Electrical Estimator

Nashville, TN · On-site

$60K - $95K/yr

Electrical Estimator Nashville, TN (Office in Hendersonville, TN) | Full-Time Role (Benefits, PTO + Company Vehicle) We are partnered with a locally owned electrical contractor based in ...

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Showing results 21-40

All JobsLevel 2 Desktop Engineer JobsLevel 2 Desktop Engineer Jobs in Addison, IL

Level 2 Desktop Engineer information

See Addison, IL salary details

$10

$45

$81

How much do level 2 desktop engineer jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for level 2 desktop engineer in Addison, IL is $45.29, according to ZipRecruiter salary data. Most workers in this role earn between $27.93 and $58.03 per hour, depending on experience, location, and employer.

What is a level 2 desktop engineer support job description?

A Level 2 Desktop Engineer provides technical support for desktop hardware, software, and network issues, often handling more complex problems than Level 1 support. They troubleshoot, resolve user issues, install and configure systems, and may assist with system upgrades and maintenance, typically working in a helpdesk or IT support environment. Strong knowledge of operating systems, remote support tools, and customer service skills are essential for this role.

What is the role of a Level 2 Desktop Engineer?

A Level 2 Desktop Engineer is responsible for troubleshooting and resolving hardware, software, and network issues on desktop computers and related devices. They provide technical support, perform system upgrades, and may assist with user account management, often using remote tools and following established procedures.

What cities near Addison, IL are hiring for Level 2 Desktop Engineer jobs?

Cities near Addison, IL with the most Level 2 Desktop Engineer job openings:

Infographic showing various Level 2 Desktop Engineer job openings in Addison, IL as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 85% Physical, 5% Hybrid, and 10% Remote job distribution, with an average salary of $94,195 per year, or $45.3 per hour.

Desktop Technician

Crystal Lake, IL • On-site

NEOGOV
Software Development • 501 - 1,000 employees
Learn more about NEOGOVexternal

$19.75 - $25/hr

Full-time

Re-posted 21 days ago

Job description

Job Summary:
NEOGOV is a part of McHenry County College, which is seeking a Desktop Technician to provide comprehensive desktop user support. The role focuses on exceptional customer service and technical expertise while supporting college desktop technologies across various environments including hardware and software installation, maintenance, troubleshooting, and end-user consultation.
Responsibilities:
• Resolve complex hardware, software, and network connectivity issues escalated from Tier 1 support, utilizing in-depth system and application knowledge.
• Analyze and optimize desktop performance in collaboration with Desktop Engineers.
• Research, evaluate, install, configure, and upgrade desktop applications and operating systems.
• Research and implement new desktop technologies, including virtual desktop and mobile device solutions.
• Install, configure, and support desktop, virtual desktop, and mobile device hardware and peripherals.
• Administer desktop patch management and maintain security best practices.
• Utilize software packaging and deployment tools for efficient software delivery.
• Utilize desktop image creation and deployment tools as needed.
• Provide consultations and solutions for desktop user technology needs.
• Develop thorough documentation for software and hardware installation and support processes.
• Create, maintain, dispatch, and complete incident tickets according to help desk procedures.
• Perform periodic help desk and instructional media technology tasks and phone support.
• Train, mentor, and utilize student employees in basic technology support methods.
• Assist with data entry in user support databases.
• Support students, faculty, and staff in using the Canvas Learning Management System.
• Assist other IT staff with system and hardware upgrades and major projects.
• Work collaboratively with colleagues, stakeholders, and vendors.
• Candidates must be able to adjust their schedule to accommodate weekend work for scheduled events and required commencement coverage throughout the year.
• Perform additional duties as assigned by immediate supervisor.
Qualifications:
Required:
• Associate’s degree from a regionally accredited institution in CIS, A+ Certification or equivalent specialized training
• Three years of experience with computer hardware and software support
• Three years of customer service experience
• Three years of experience supporting Microsoft desktop technologies such as Windows OS
Preferred:
• Experience supporting desktop technologies in a medium to large size network in an academic environment
• Two years of experience with Apple Macintosh OS
Company:
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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