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Legal Intake Manager Jobs in New York (NOW HIRING)

Allvue Systems

Legal Operations Manager

Manhattan, NY · On-site

Legal Intake, Matter Management and Service Delivery * Establish and maintain standardized intake processes, prioritization frameworks, service-level expectations, and operational governance ...

Mizrahi Kroub LLP

Intake Specialist

Manhattan, NY · On-site

$40K - $50K/yr

... legal intake, customer service, or related role (employment law experience strongly preferred). * Exceptional communication and active listening skills. * Highly organized, with the ability to manage ...

DDN

Legal Operations Manager

Manhattan, NY · On-site

$120 - $160/hr

Own the legal side of contract lifecycle management -- intake, routing, templates, repository, and reporting -- in coordination with RevOps and Sales Ops on the Order Form, CPQ, and contract ...

Mizrahi Kroub Llp

Intake Specialist

Manhattan, NY · On-site

$40K - $50K/yr

... legal intake, customer service, or related role (employment law experience strongly preferred). * Exceptional communication and active listening skills. * Highly organized, with the ability to manage ...

Data Direct Networks

Legal Operations Manager

New York, NY · On-site

$150K - $190K/yr

Own the legal side of contract lifecycle management - intake, routing, templates, repository, and reporting - in coordination with RevOps and Sales Ops on the Order Form, CPQ, and contract-management ...

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Legal Intake Manager information

What does a legal intake manager do?

A Legal Intake Manager oversees the process of receiving and evaluating new client inquiries at a law firm or legal organization. They are responsible for ensuring that potential clients are properly screened, their information is accurately collected, and that qualified leads are passed on to attorneys or legal teams. Legal Intake Managers often supervise intake staff, maintain client databases, and optimize the intake process to improve efficiency and client service. Their role is crucial in ensuring a smooth transition from initial contact to becoming a client, thereby supporting the firm's caseload and reputation.

What are the key skills and qualifications needed to thrive as a legal intake manager?

To thrive as a Legal Intake Manager, you need strong knowledge of legal processes, exceptional organizational abilities, and often a background in law or paralegal studies. Familiarity with case management software, CRM platforms, and telephone systems is typically required, along with experience in handling confidential information. Outstanding communication, empathy, and problem-solving skills help you build rapport with potential clients and efficiently triage their needs. These skills and qualities are crucial to ensuring timely, accurate intake of cases, client satisfaction, and effective support for legal teams.

How does a legal intake manager typically collaborate with attorneys and other staff during the client onboarding process?

A Legal Intake Manager works closely with attorneys, paralegals, and administrative staff to ensure a smooth and efficient onboarding process for new clients. They gather and organize initial case information, screen potential clients, and communicate essential details to the legal team. Effective collaboration often involves regular meetings, shared case management systems, and clear protocols for passing along qualified leads. This teamwork helps ensure that attorneys receive all the necessary background before taking on a client, minimizing delays and improving client satisfaction.

What is the difference between Legal Intake Manager vs Legal Assistant?

AspectLegal Intake ManagerLegal Assistant
CredentialsTypically requires a bachelor's degree; certifications like Certified Legal Manager (CLM) are a plusHigh school diploma or associate degree; paralegal certification often preferred
Work EnvironmentLaw firms, legal departments, client intake settingsLaw offices, courts, legal support departments
Primary ResponsibilitiesManaging client intake, initial case assessments, coordinating communicationPreparing legal documents, scheduling, filing, supporting attorneys

The Legal Intake Manager focuses on client onboarding and case assessment, requiring more managerial skills and certifications. In contrast, a Legal Assistant provides administrative support, handling document preparation and scheduling. Both roles are essential in legal settings but differ in scope and responsibilities.

What are the most commonly searched types of Legal Intake jobs in New York?

The most popular types of Legal Intake jobs in New York are:

What are popular job titles related to Legal Intake Manager jobs in New York?

For Legal Intake Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Legal Intake Manager jobs in New York look for?

The top searched job categories for Legal Intake Manager jobs in New York are:

What cities in New York are hiring for Legal Intake Manager jobs?

Cities in New York with the most Legal Intake Manager job openings:

Legal Intake Manager jobs near you
Infographic showing various Legal Intake Manager job openings in New York as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution.

Legal Intake Manager

Law Offices of Robert Tsigler, PLLC

New York, NY • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Who We Are:

Our premier criminal defense, immigration, and family law firm is looking to immediately add a Legal Intake Manager to our team of legal professionals. We are a top-rated and rapidly expanding law firm and are interested in a candidate who is dedicated, reliable, and looking to grow within the practice. Our main office is located near City Hall in downtown Manhattan, NYC, and we have satellite offices in Brooklyn, Queens and Nassau County. Our law firm operates as a team, with each member bringing their individual strengths and experiences to provide our clients with top-quality representation, no matter what they face. Customer service is of the utmost importance and we believe that the personal attention we give to each of our client's cases helps to ensure solutions tailored to their unique needs.We are seeking an experienced, numbers-driven Legal Intake Manager to lead our client onboarding team. In this role, you will manage the daily operations of our virtual intake department, ensuring every potential client receives a fast, empathetic, and professional response. You will directly manage intake specialists, optimize our legal CRM workflows, and track critical metrics to maximize firm growth.

Core Responsibilities

  • Team Leadership: Assist in hiring, training, schedule, and coach a remote team of legal intake specialists.
  • Triage & Screening: Oversee case screening to quickly identify and prioritize time-sensitive family law emergencies, criminal arrests, and immigration deadlines.
  • Pipeline Management: Monitor incoming leads from phone, web forms, and chat to ensure instant follow-up.
  • Quality Assurance: Review recorded calls and emails to maintain high empathy, accuracy, and legal compliance standards.
  • Data Tracking: Analyze conversion rates, response times, and cost-per-lead data to present weekly reports to management.
  • CRM Optimization: Manage and update user workflows inside our legal case management system, Lawmatics.
  • Escalation Handling: Personally handle complex client inquiries, high-value cases, or customer service issues.

Requirements & Qualifications

  • Experience: Minimum 2–3 years managing an intake or sales team, specifically inside a law firm setting.
  • Practice Area Knowledge: Background handling intake workflows for family law, criminal defense, or immigration cases is highly preferred.
  • Tech Savvy: Deep experience using legal CRMs (Lawmatics), VOIP phone systems, Slack, Zoom, Clio Manage and Google Workspace.
  • Skills: High emotional intelligence, excellent communication, conflict resolution, and motivational leadership skills
  • Must be at least 18 years of age and eligible to work in the USA
  •  Bilingual preferred
  • Up-to-date resume complete with relevant experience
  • Cover letter highlighting your skillset
  • Salary requirements

What We Offer:

Excellent pay, commensurate with experience

Health benefits, Dental/Vision

401K with discretionary matching

Paid time off

Paid sick days

Paid maternity/ parental leave 

Billable Hours Bonus Program

Discretionary performance based year-end bonus

Highly collaborative and close-knit work environment

Unlimited potential for growth

Applications that are not complete will not be reviewed. Please do not call the office to follow up on your application. We will reach out to you if we believe that you are the right fit for the team.

This description’s purpose is to indicate the kinds of tasks and levels of work difficulty that will be required for this position. It is not intended to limit the right of any supervisor to assign, direct, modify or reassign duties responsibilities to this job at any time. The use of specific duties stated above shall not be used to exclude non-listed responsibilities of similar kind or level of difficulty.