ZipRecruiter

Log In

1

Legal Intake Manager Jobs in New Mexico (NOW HIRING)

Parnall Law

New Client Intake Specialist

Albuquerque, NM · On-site

$49K - $64K/yr

If we can help, the intake specialist's mission is to retain the cases at a rate of 95% or better ... legal advice. · Computer and typing skills. Enthusiastically absorbs training in case management ...

Parnall Law

New Client Intake Specialist

Albuquerque, NM · On-site

$49K - $64K/yr

If we can help, the intake specialist's mission is to retain the cases at a rate of 95% or better ... legal advice. • Computer and typing skills. Enthusiastically absorbs training in case management ...

Parnall Law

New Client Intake Specialist

Albuquerque, NM · On-site

$49K - $64K/yr

If we can help, the intake specialist's mission is to retain the cases at a rate of 95% or better ... legal advice. • Computer and typing skills. Enthusiastically absorbs training in case management ...

New Mexico Legal Aid

Intake Screener

Albuquerque, NM · On-site

$17.25 - $23/hr

This position reports to the Intake, Referral, and Advice Assistant Manager and may be housed in any of our offices throughout New Mexico. New Mexico Legal Aid seeks three Intake Screeners to serve ...

micro1 AI

Senior Corporate Paralegal

Albuquerque, NM · On-site +1

$200K - $250K/yr

Independently draft and manage routine corporate and legal documents, exercising judgment around when to escalate or involve outside counsel. * Design AI-enabled legal intake and triage workflows ...

micro1 AI

Senior Corporate Paralegal

Rio Rancho, NM · On-site +1

$200K - $250K/yr

Independently draft and manage routine corporate and legal documents, exercising judgment around when to escalate or involve outside counsel. * Design AI-enabled legal intake and triage workflows ...

micro1 AI

Senior Corporate Paralegal

Las Cruces, NM · On-site +1

$200K - $250K/yr

Independently draft and manage routine corporate and legal documents, exercising judgment around when to escalate or involve outside counsel. * Design AI-enabled legal intake and triage workflows ...

next page

Showing results 1-20

All JobsLegal Intake JobsLegal Intake Manager JobsLegal Intake Manager Jobs in New Mexico

Legal Intake Manager information

What does a legal intake manager do?

A Legal Intake Manager oversees the process of receiving and evaluating new client inquiries at a law firm or legal organization. They are responsible for ensuring that potential clients are properly screened, their information is accurately collected, and that qualified leads are passed on to attorneys or legal teams. Legal Intake Managers often supervise intake staff, maintain client databases, and optimize the intake process to improve efficiency and client service. Their role is crucial in ensuring a smooth transition from initial contact to becoming a client, thereby supporting the firm's caseload and reputation.

What are the key skills and qualifications needed to thrive as a legal intake manager?

To thrive as a Legal Intake Manager, you need strong knowledge of legal processes, exceptional organizational abilities, and often a background in law or paralegal studies. Familiarity with case management software, CRM platforms, and telephone systems is typically required, along with experience in handling confidential information. Outstanding communication, empathy, and problem-solving skills help you build rapport with potential clients and efficiently triage their needs. These skills and qualities are crucial to ensuring timely, accurate intake of cases, client satisfaction, and effective support for legal teams.

How does a legal intake manager typically collaborate with attorneys and other staff during the client onboarding process?

A Legal Intake Manager works closely with attorneys, paralegals, and administrative staff to ensure a smooth and efficient onboarding process for new clients. They gather and organize initial case information, screen potential clients, and communicate essential details to the legal team. Effective collaboration often involves regular meetings, shared case management systems, and clear protocols for passing along qualified leads. This teamwork helps ensure that attorneys receive all the necessary background before taking on a client, minimizing delays and improving client satisfaction.

What is the difference between Legal Intake Manager vs Legal Assistant?

AspectLegal Intake ManagerLegal Assistant
CredentialsTypically requires a bachelor's degree; certifications like Certified Legal Manager (CLM) are a plusHigh school diploma or associate degree; paralegal certification often preferred
Work EnvironmentLaw firms, legal departments, client intake settingsLaw offices, courts, legal support departments
Primary ResponsibilitiesManaging client intake, initial case assessments, coordinating communicationPreparing legal documents, scheduling, filing, supporting attorneys

The Legal Intake Manager focuses on client onboarding and case assessment, requiring more managerial skills and certifications. In contrast, a Legal Assistant provides administrative support, handling document preparation and scheduling. Both roles are essential in legal settings but differ in scope and responsibilities.

What are the most commonly searched types of Legal Intake jobs in New Mexico?

The most popular types of Legal Intake jobs in New Mexico are:

What are popular job titles related to Legal Intake Manager jobs in New Mexico?

For Legal Intake Manager jobs in New Mexico, the most frequently searched job titles are:

What job categories do people searching Legal Intake Manager jobs in New Mexico look for?

The top searched job categories for Legal Intake Manager jobs in New Mexico are:

What cities in New Mexico are hiring for Legal Intake Manager jobs?

Cities in New Mexico with the most Legal Intake Manager job openings:

Legal Intake Manager jobs near you
Infographic showing various Legal Intake Manager job openings in New Mexico as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

New Client Intake Specialist

Parnall Law

Albuquerque, NM

$49K - $64K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 26 days ago

Job description

Join a Team That's Fighting for New Mexico 

Parnall Law Firm, one of New Mexico's largest personal injury firms, is looking for an experienced, people-first New Client Intake Specialist to be the first voice injured clients hear when they reach out for help. This role sits at the heart of our mission - and the right person will take that seriously.

If you're a confident communicator who leads with empathy, thrives on connection, and knows how to guide someone through a difficult moment with care and clarity - read on.

 
Location
Albuquerque, NM: In-office work required for those residing in this area.
 

Why You'll Love Working Here

We take care of our people. Parnall Law has been recognized as one of New Mexico's best places to work year after year - and that's no accident. Here's what you can look forward to:

$49,940-$64,500/year DOE - your reliability and hard work get rewarded regularly, not just at review time
Full benefits package - comprehensive health, dental, and vision insurance
PTO, paid sick leave, and paid holidays - because life happens, and we've got you covered
Annual company goal trip - when the team wins, everyone celebrates together
A supportive, growth-oriented culture with growth opportunities

What We're Looking For

High school diploma or equivalent
2+ years of direct legal intake experience required - personal injury experience strongly preferred
Bilingual (English/Spanish) strongly preferred
Confident, charismatic, and compassionate - equally warm at 4:30 on a Friday as on Monday morning
Strong active listening skills and the ability to put clients at ease during difficult moments
Analytical ability to assess liability, damages, and source of recovery
Comfortable guiding clients toward a decision without providing legal advice
Exceptional written and verbal communication skills
Inbound sales experience is a strong plus
Proficient with computers and eager to learn case management software
Professional demeanor and a genuine team-first mindset
Available Monday-Friday, 8:00-5:00 MT, with rotating holiday coverage
Ability to pass a background check

What You'll Do
As a New Client Intake Specialist, you are often the first person a potential client speaks with after an injury changes their life. Your ability to listen, connect, and guide them toward the right path - whether that's retaining their case or referring them to the right resource - directly shapes their experience and their outcome. This is a role for someone who takes that responsibility seriously.
 
 
Mission
To conduct initial contact with all potential clients, treating them with empathy and understanding, while determining whether the firm can help. If we can help, the intake specialist's mission is to retain the cases at a rate of 95% or better. If we cannot handle the case in-house, the intake specialist's mission is to place the potential client with a referral partner or another entity that might be able to help the potential client.
 
Duties/Responsibilities
Attend weekly firm-wide huddle every Monday morning at 8:00 am Mountain
Attend daily team mini huddle Tuesday through Friday at 8:00 am Mountain
Attend biweekly meeting with the Lead to go over KPIs and metrics.
Achieve a 95% good call conversion rate
Convert all pending cases within 3 days of the initial inquiry.
Send out decline letters to non-clients within 5 days of decision.
Intakes
Establish rapport with potential clients immediately over the phone.
Answer calls and emails from potential clients about their claims, determine whether to VineSign or schedule for attorney intake.
Post all new cases on intake sheets, and messages, in SmartAdvocate promptly and accurately.
Research the potential client and case as necessary and document the file.
Become familiar with our referral list to help direct and refer callers we cannot help.
Keep track of cases that we have referred to attorneys with whom we associate.
Weed out unwanted cases.
Help create a positive team environment by communicating with each team member to ensure all potential new clients are given prompt attention.
Deadline new intake sheets for follow-up / sols / declines
Draft decline letters with appropriate SOL language.
After-hours rotation for qualified calls (paid).
Administrative support
Manage and update provider contact information in SmartAdvocate.
Data entry, party entry, witness info entry.
Conflict checks when entering parties.
Positive, confident, charismatic, influential, intelligent, and compassionate person.
Conveys confidence on the phone and in-person
Strong active listening skills.
Intelligent analytical ability to determine liability, damages, and source of recovery.
Comfortable and confident in selling legal services.
Empathy for injured clients, with ability to put them at ease during their difficult time.
Exceptional communication skills, verbal and written.
Influential in helping client to realize that Parnall Law Firm is the best choice in personal injury representation.
Organized, focused, and attentive to all intakes and follow-ups.
Resourceful in helping investigate and uncover root of legal issues.
Enthusiastic ability to absorb guidance and training in intakes, insurance law, and personal injury cases generally.
Professional attire and demeanor.
Treats a call at 4:30 on Friday with the same care and compassion as one on Monday morning.
Able to follow loose scripts and avoid giving legal advice.
Computer and typing skills. Enthusiastically absorbs training in case management software.
 
Ready to be the voice that changes someone's life for the better? Apply today and find out firsthand why people love coming to work at Parnall Law.
 
Parnall Law Firm is an Equal Opportunity Employer
 
 
 
 
 
#ssaugust
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job

Apply