ZipRecruiter

Log In

1

Legacy Contact Center Jobs (NOW HIRING)

Presidio, Inc

$77K - $105K/yr

Support migrations from Cisco UCCE/PCCE and other legacy platforms to Webex Contact Center. * Serve as a trusted advisor and technical escalation point for enterprise clients, translating business ...

Presidio

Sr. Contact Center Engineer

$107K - $146K/yr

Support migrations from Cisco UCCE/PCCE and other legacy platforms to Webex Contact Center. Consulting & Practice Leadership * Serve as a trusted advisor and technical escalation point for enterprise ...

Miratech

Senior Amazon Connect Developer

Concord, NC · Remote

$105K - $138K/yr

Experience with legacy contact center platforms such as Genesys, Avaya, or Cisco. * Familiarity with contact center reporting, analytics, workforce management (WFM), and performance monitoring tools.

Miratech

Senior Amazon Connect Developer

$125K - $165K/yr

Experience with legacy contact center platforms such as Genesys, Avaya, or Cisco. * Familiarity with contact center reporting, analytics, workforce management (WFM), and performance monitoring tools.

previous page

Showing results 41-60

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsLegacy Contact Center Jobs

Legacy Contact Center information

See salary details

$15

$20

$32

How much do legacy contact center jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for legacy contact center in the United States is $20.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $21.15 per hour, depending on experience, location, and employer.

What are popular job titles related to Legacy Contact Center jobs?

For Legacy Contact Center jobs, the most frequently searched job titles are:

Infographic showing various Legacy Contact Center job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 16% Part Time, and 5% Contract. Highlights an 73% Physical, 2% Hybrid, and 25% Remote job distribution, with an average salary of $43,507 per year, or $20.9 per hour.

Senior Backend Platform Developer, Contact Center Systems

Austin, TX • On-site

Navan
Traveler Accommodation • 1 - 5K employees
Learn more about Navanexternal

$119K - $155K/yr

Full-time

Re-posted 10 days ago

Job description

We are looking for a Senior Backend Platform Developer to build modern services for Navan's contact center systems. This is a software engineering role first: where you will design APIs, serverless services, data flows, observability tooling, and AI-enabled workflows that support our customer and agent experience.

The contact center is the domain, but the core need is strong development capability. The right person is comfortable building production systems, integrating complex platforms, and using AI-assisted engineering tools to move quickly without sacrificing quality.

What You'll Do:

  • Production-grade Node.js services on AWS Lambda, API Gateway, and event-driven serverless patterns.
  • Secure APIs and integrations across internal systems, customer data, and third-party platforms.
  • Technical patterns, implementation standards, and reusable services for the broader contact center systems roadmap.
  • Observability pipelines using OpenSearch, CloudWatch, Kibana, Snowflake, and structured logging.
  • Automation and AI-enabled workflows that improve routing, agent support, troubleshooting, and operational visibility.
  • Migration tooling and services that help move legacy telephony and contact center workflows onto modern platforms, with enough design discipline to support future scale.

What We're Looking For

  • 5+ years of backend software engineering experience, ideally with Node.js or TypeScript.
  • Strong API design, system architecture, integration, debugging, and asynchronous systems experience.
  • Hands-on experience with AWS Lambda or similar cloud/serverless architecture.
  • Experience with logging, monitoring, search, data pipelines, or production observability.
  • Practical use of AI coding assistants for development, testing, refactoring, and troubleshooting.
  • Fluency with GitHub workflows, including pull requests, code review, branching, and CI/CD collaboration.
  • Senior-level judgment to turn ambiguous operational problems into clean, maintainable technical solutions.

Helpful Domain Experience

  • Experience in contact center, telephony, customer support, or workflow automation environments.
  • Exposure to platforms such as Genesys Cloud, Twilio, Five9, NICE, Zoom Contact Center, or Avaya.
  • Familiarity with routing, queues, IVR, SIP, phone number management, call metadata, or agent-assist workflows.
  • Experience with Snowflake SQL, Terraform, CloudFormation, AWS SAM, or related infrastructure tooling.

This senior role will help Navan modernize the technical foundation behind our contact center environment. The work includes legacy platform migration, improved reliability and observability, AI-enabled automation, and new services that make our customer and agent experiences faster, smarter, and easier to operate.

Navan logo

About Navan

Sourced by ZipRecruiter

Industry

Traveler accommodation

Company size

1,001 - 5,000 Employees

Headquarters location

Palo Alto, CA, US

Year founded

2015

Social media

Twitter

View All Navan Jobs

Apply