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Legacy Contact Center Jobs (NOW HIRING)

Navtech

Google Contact Center Specialist

Atlanta, GA · On-site

Google Contact Center Specialist Location: Atlanta GA -Day 1 Onsite Duration: 6+ Months Minimum ... Knowledge of application migration and data migration from traditional (or legacy) systems to the ...

Navtech

Google Contact Center AI

Alpharetta, GA · On-site

$15.75 - $21.50/hr

Good knowledge of the Google Contact Center AI solution * Bachelors / Masters in Computer Science ... Knowledge of application migration and data migration from traditional (or legacy) systems to the ...

Navtech, Inc.

Google Contact Center AI

Alpharetta, GA · On-site

$15.75 - $21.50/hr

Good knowledge of the Google Contact Center AI solution * Bachelors / Masters in Computer Science ... Knowledge of application migration and data migration from traditional (or legacy) systems to the ...

Damco Solutions

Genesys Cloud Consulting

Austin, TX · On-site

$55.25 - $73.75/hr

This role will focus on transforming legacy contact center systems into a modern CCaaS environment, owning the product lifecycle and collaborating with stakeholders to deliver exceptional customer ...

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As of Sep 11, 2026, the average hourly pay for legacy contact center in the United States is $20.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $21.15 per hour, depending on experience, location, and employer.

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Infographic showing various Legacy Contact Center job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 16% Part Time, and 5% Contract. Highlights an 73% Physical, 2% Hybrid, and 25% Remote job distribution, with an average salary of $43,507 per year, or $20.9 per hour.

Google Contact Center Specialist

Atlanta, GA • On-site

Navtech
Civil Engineering Construction • 11 - 50 employees
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Re-posted yesterday

Job description

Job Description:
Job Title: Google Contact Center Specialist
Location: Atlanta GA -Day 1 Onsite
Duration: 6+ Months
Minimum Qualifications:
  1. Good knowledge of the Google Contact Center AI solution
  2. Bachelors / Masters in Computer Science / Mathematics or equivalent practical experience (at least 4-5 years)
  3. Experience in Machine Learning Tools and Algorithms like TensorFlow, AI, DL, or NLP
  4. Excellent command over spoken, written, and business communication skills
  5. Should have undergone Google's Cloud Fundamentals: Core Infrastructure Course
Job Requirements:
  1. Can configure, set, administer, and customize the CCAI solution per custom requirements
  2. Experience in delivering complex AI (or) DA projects
  3. Experience coding using one or more languages such as Python, Scala, Java, and Go, combined with DataStructures, algorithms, and software design
  4. Experience in DL frameworks such as TensorFlow, PyTorch, XGBoost, (or other)
  5. Knowledge of data flow and dialog flow in CCAI applications
  6. Deep knowledge of how NLU (natural language understanding) is used to implement Dialogflow conversations
  7. Implementation of chat virtual agent
  8. Implementation of voice virtual agent
  9. Integrating agents with third-party applications, data sources, API, etc
  10. Deep knowledge of options for storing parameters and fulfilling user requests
  11. Knowledge of taking actions with fulfillment
  12. Testing and Logging
  13. Knowledge of how to draw insights from recordings
  14. Environment Management
  15. Identification and implementation of best practices for the design and deployment of virtual agents
  16. Identify key aspects, such as security and compliance in the context of contact centers
  17. Knowledge of methods of compliance with Federal Regulations
Miscellaneous Requirements - Good to have:
  1. Knowledge of multiple CRM systems and integrating CCAI with other third-party CRM systems
  2. Knowledge of application migration and data migration from traditional (or legacy) systems to the Cloud
  3. Workflow-based implementation and understanding of multiple business domains or processes

Thanks for your valuable time!!!
Best Regards,
Kevin Smith | PH: +1 224-296-3545 | kevin@navtechusa.com| kevinsmithrecruiter2015@gmail.com
Talent Acquisition Lead |NAVTECH INC |www.navtechusa.com
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About Navtech

Sourced by ZipRecruiter

Industry

Civil engineering construction

Company size

11 - 50 Employees

Headquarters location

New Bloomfield, PA, US

Year founded

1996

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