ZipRecruiter

Log In

1

Legacy Contact Center Jobs (NOW HIRING)

Rfcu

Director/Contact Center

Rockland, MA · On-site

$115K - $130K/yr

Director/Contact Center Full Time Management Rockland, MA, US Salary Range: $115,000.00 To $130,000 ... We're building on that legacy while embracing new ideas and creating an even better experience for ...

Arise Financial

Director/Contact Center

Rockland, MA · On-site

$115K - $130K/yr

We're building on that legacy while embracing new ideas and creating an even better experience for ... Lead, coach, and develop Contact Center leaders and employees while establishing clear performance ...

Krest Global Solutions

Senior Product Manager

Dallas, TX · On-site +1

$50 - $60/hr

Key Responsibilities · Lead the end-to-end migration of legacy contact center systems (e.g., Avaya, Cisco) to Amazon Connect, from discovery and planning through execution and rollout. · Define and ...

Avahi

Contact Center CX Consultant

Contact Center CX Consultant Avahi is an AWS Premier Tier Services Partner that builds AI-powered ... Guide customers through change management when migrating from legacy platforms (Avaya, Cisco ...

STI

AWS expert

Hartford, CT/REMOTE Duration: 12+ Months The Connecticut Department of Social Services (DSS) is seeking a skilled AWS expert to assist with the migration from its legacy contact center to a modern ...

ClifyX

CCaaS-Five9-GCP-Senior Engineer

Phoenix, AZ · On-site

$54.75 - $70.75/hr

... from legacy contact center platforms to Five9. • Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/CD ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsLegacy Contact Center Jobs

Legacy Contact Center information

See salary details

$15

$20

$32

How much do legacy contact center jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for legacy contact center in the United States is $20.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $21.15 per hour, depending on experience, location, and employer.

What are popular job titles related to Legacy Contact Center jobs?

For Legacy Contact Center jobs, the most frequently searched job titles are:

Infographic showing various Legacy Contact Center job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 16% Part Time, and 5% Contract. Highlights an 73% Physical, 2% Hybrid, and 25% Remote job distribution, with an average salary of $43,507 per year, or $20.9 per hour.

Contact Center Engineers

California Hot Springs, CA • On-site

Kanak Elite Services Inc
Software Development • 51 - 200 employees
Learn more about Kanak Elite Services Incexternal

Contractor

Re-posted 21 days ago

Job description

Role: Three Contact Center Engineer's – AWS Connect  

Location:  Sacramento , CA HYBRID

need candidate with old linkedlin.. 2019-2020-2021 will workable

Overview:
We are seeking experienced Contact Center Engineers with deep expertise in AWS Connect and a strong background in legacy contact center technologies. The ideal candidates will have extensive experience designing, implementing, and managing enterprise-grade contact center solutions in hybrid and cloud environments.

Key Responsibilities:

  • Design, build, and optimize contact center architectures leveraging AWS Connect and related AWS services (Lambda, S3, CloudWatch, etc.).
  • Integrate AWS Connect with CRM platforms such as Salesforce and Zendesk, as well as with custom-built applications.
  • Develop and manage telephony and routing workflows across legacy platforms including Genesys, Avaya, Cisco, and NICE.
  • Script, automate, and enhance system performance using Python and JavaScript.
  • Collaborate with cross-functional teams to deliver secure, scalable, and resilient contact center solutions.
  • Provide technical leadership and guidance around network engineering, unified communications, PSTN/carrier technologies, and CTI/API development.

Required Qualifications:

  • 7–8 years of progressive experience in Contact Center Engineering.
  • Minimum 5 years of hands-on experience developing, implementing, and managing AWS Connect environments.
  • Strong understanding of telephony, voice systems design, and network fundamentals.
  • Proven experience integrating AWS Connect with CRMs and enterprise applications.
  • Proficiency in scripting (Python, JavaScript) and automation within AWS environments.
  • AWS Certified Solutions Architect certification required.

Thanks & Regards,

YOGITA

✉️ Yogita@kanakits.com