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Legacy Application Support Analyst Jobs (NOW HIRING)

BravoTech

Application Support Analyst

Irving, TX · On-site

Application Support Analyst Location: Hybrid About the Role We are seeking an experienced Application Support Analyst to provide Level 1 and Level 2 production support for critical enterprise ...

KWI

Application Support Analyst

Melville, NY · On-site

$25/hr

Application Support Analyst Department: Support Employment Type: Full Time Location: Melville, NY Reporting To: Felix Fikham Compensation: $25.00 / hour Description The Opportunity The KWI Support ...

nLeague

Application Support Analyst

Hartford, CT · On-site

Application Support Analyst Client: CT OEC Location: 450 Columbus Blvd Hartford, Connecticut 06103 Duration: 10+ Months (On-Site) Ther Office of Early Childhood is seeking a Application Support ...

fairbanksmorse

Application Support Analyst

Morse, WI · On-site

Application Support Analyst Location: Beloit, WI or Cincinnati, OH (prefer onsite, remote possible) Employment Type: Full-Time Department: Information Technology Position Summary The Application ...

NARFE

Application Support Analyst

Alexandria, VA · On-site

DESCRIPTION The Application Support Analyst will be a specialist with Association Management Software (AMS) and will work with staff, members and vendors to ensure database effectiveness and ...

33Floors

Application Support Analyst

Charlotte, NC · On-site

$50K/yr

Application Support Analyst Internal Title: Analyst, Support Location: Charlotte, NC Type: Full-Time, Salaried Salary: $50,000.00 per year and up, DOE About the Company Founded in 2011, 33Floors is ...

33Floors

Application Support Analyst

Charlotte, NC · On-site

$50K/yr

Application Support Analyst Internal Title: Analyst, Support Location: Charlotte, NC Type: Full-Time, Salaried Salary: $50,000.00 per year and up, DOE About the Company Founded in 2011, 33Floors is ...

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Legacy Application Support Analyst information

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How much do legacy application support analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for legacy application support analyst in the United States is $39.30, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $44.71 per hour, depending on experience, location, and employer.

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Infographic showing various Legacy Application Support Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $81,744 per year, or $39.3 per hour.

Application Support Analyst

Irving, TX • On-site

BravoTech
Recruiting and Staffing Services • 201 - 500 employees
Learn more about BravoTechexternal

Full-time

Re-posted 28 days ago

Key responsibilities

  • Provide Level 1 and Level 2 application support for enterprise business applications.

  • Monitor production systems, troubleshoot application issues, and manage incidents using ServiceNow.

  • Support enterprise applications, analyze user issues, and assist with application testing and deployments.

Job description


Application Support Analyst
Location: Hybrid
About the Role
We are seeking an experienced Application Support Analyst to provide Level 1 and Level 2 production support for critical enterprise applications that support warehouse, supply chain, and business operations. In this role, you'll troubleshoot application issues, manage ServiceNow incidents, monitor system performance, and collaborate with technical teams to ensure reliable, high-quality application support.
The ideal candidate has strong production support experience, excellent customer service skills, and enjoys solving technical problems in a fast-paced environment.
What You'll DoProduction Support
  • Provide Level 1 and Level 2 application support for enterprise business applications.
  • Monitor production systems and resolve application issues while meeting established SLAs.
  • Troubleshoot application, system, and user-related incidents and escalate complex issues when necessary.
  • Perform root cause analysis and support continuous service improvements.
  • Coordinate with onshore and offshore support teams to ensure timely issue resolution.
Incident & Service Management
  • Manage incidents and service requests using ServiceNow.
  • Document, prioritize, track, and update tickets throughout the support lifecycle.
  • Communicate issue status and resolutions with end users and business stakeholders.
  • Maintain accurate documentation of incidents, resolutions, and recurring issues.
  • Support IT service management (ITSM) processes and best practices.
Application & Business Support
  • Support enterprise applications, including warehouse management, integration, CRM, and ERP-related platforms.
  • Analyze user issues and recommend effective technical solutions.
  • Identify system, process, and data quality improvement opportunities.
  • Assist with application testing, system changes, and production deployments.
  • Promote self-service reporting and analytics tools where appropriate.
Collaboration & Continuous Improvement
  • Partner with IT teams and business users to improve application performance and user experience.
  • Follow IT standard operating procedures and security requirements.
  • Participate in knowledge sharing, documentation, and process improvement initiatives.
  • Provide exceptional customer service while supporting a dynamic business environment.
Requirements
  • Must have strong support experience with at least one of the following applications: Blue Yonder, WMS, IBM Sterling OMS, Manhattan OMS, iSeries, eComm, or Salesforce
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • 3-4 years of application, systems, or technical production support experience.
  • Experience supporting enterprise applications in a production environment.
  • Hands-on experience with ServiceNow or similar ITSM platforms.
  • Experience supporting 100+ end users in both local and remote environments.
  • Strong troubleshooting, problem-solving, and analytical skills.
  • Experience managing incidents, service requests, and SLA-driven support processes.
  • Excellent verbal and written communication skills.
  • Strong organizational skills with the ability to manage multiple priorities.
  • Ability to collaborate effectively with technical teams and business stakeholders.
  • Willingness to participate in weekend or holiday support as business needs require.
Preferred Qualifications
  • Experience supporting BY Warehouse Management (BY WMS/Blue Yonder WMS).
  • Experience with IBM i (iSeries/AS400), Salesforce, Boomi, or similar enterprise applications.
  • Experience supporting distribution, logistics, manufacturing, or supply chain environments.
  • Familiarity with ITIL and IT service management best practices.
  • Experience working with global onshore and offshore support teams.
  • Knowledge of application monitoring, production operations, and change management processes.
Why Join Us?
You'll become part of a collaborative technology team responsible for supporting mission-critical business applications that keep operations running efficiently. This role offers the opportunity to work with modern enterprise platforms while helping drive continuous improvement, operational excellence, and outstanding customer service.
If you're passionate about application support, problem-solving, and delivering exceptional service, we'd love to hear from you. Apply today!
Meet Your Recruiter
Hailey Pacha
Text me about this job - 972-419-1627
Please include your name and Job Title in your Text.
Thanks!
972-419-1627 hpacha@bravotech.com
972-419-1627 hpacha@bravotech.com
About Irving, TX
Discover exciting job opportunities in the vibrant city of Irving, Texas! Known for its diverse community and thriving economy, Irving offers endless possibilities for career growth and development. With its close proximity to Dallas Fort Worth International Airport, major corporations, and charming neighborhoods like Las Colinas, Irving is the perfect place to advance your career. Explore job listings in this bustling city and be part of the dynamic energy that surrounds attractions like the Toyota Music Factory, the Irving Arts Center, and the Mustangs of Las Colinas sculpture. Embrace the blend of Texan hospitality and cosmopolitan flair that makes Irving a truly exceptional place to work and live. Take the next step in your career journey and find your perfect match in Irving, Texas!

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