ZipRecruiter

Log In

1

Learning Program Specialist Jobs in Texas (NOW HIRING)

ABB

HSE Program Specialist

Houston, TX · On-site

Each day, you will support HSE Function Program Managers by applying specialist knowledge with the ... Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone ...

Wellby

Learning Operations Specialist

Webster, TX

Position Summary The Learning Operations Specialist supports effective delivery and continuous ... This role is responsible for coordinating and maintaining learning programs, including onboarding ...

Wellby

Learning Operations Specialist

Webster, TX · On-site

Position Summary The Learning Operations Specialist supports effective delivery and continuous ... This role is responsible for coordinating and maintaining learning programs, including onboarding ...

Addison Group

Learning & Development Specialist

Dallas, TX · On-site

$90K - $100K/yr

L&D Specialist Location: Dallas, TX Work Schedule: M - F, 8 - 5 Employment Type: Direct Hire ... Create, facilitate, and enhance learning programs covering new hire onboarding, technical training ...

previous page

Showing results 41-60

All JobsLearning Program Specialist JobsLearning Program Specialist Jobs in Texas

Learning Program Specialist information

What is a learning program specialist?

Learning Program Specialists are professionals who design, implement, and assess educational programs within organizations or institutions. They work to improve the effectiveness of learning initiatives by researching best practices, developing training materials, and supporting instructors or facilitators. Their goal is to ensure that educational programs meet the needs of learners and align with organizational objectives. They often collaborate with subject matter experts and use data to continually enhance program quality.

How does a learning program specialist typically collaborate with subject matter experts and instructional designers?

Learning Program Specialists often serve as a bridge between subject matter experts (SMEs) and instructional designers, ensuring that course content is both accurate and engaging. They coordinate meetings, facilitate the sharing of expertise, and help translate complex information into effective learning materials. This collaboration requires strong communication and project management skills, as well as the ability to align educational objectives with organizational needs. By working closely with both groups, Learning Program Specialists help maintain quality and consistency across training programs.

What are the key skills and qualifications needed to thrive as a learning program specialist, and why are they important?

To thrive as a Learning Program Specialist, you need expertise in instructional design, curriculum development, and adult learning principles, often backed by a degree in education, instructional design, or a related field. Familiarity with learning management systems (LMS), e-learning authoring tools, and assessment platforms is typically expected. Strong project management, communication, and collaboration skills help you effectively engage stakeholders and adapt to diverse learner needs. These skills ensure that learning programs are impactful, well-organized, and aligned with organizational goals.

What is the difference between Learning Program Specialist vs Training Coordinator?

AspectLearning Program SpecialistTraining Coordinator
CredentialsBachelor's degree; certifications in learning or instructional design often preferredBachelor's degree; certifications in training or HR beneficial
Work EnvironmentDesigning and developing learning programs, often in educational or corporate settingsOrganizing and scheduling training sessions, often in corporate or organizational environments
Employer & IndustryEducational institutions, corporations, nonprofitsCorporations, government agencies, nonprofits
Search & Comparison IntentFocuses on program development and instructional designFocuses on logistics and delivery of training sessions

The Learning Program Specialist primarily designs and develops learning initiatives, while the Training Coordinator manages the logistics and delivery of training sessions. Both roles require similar educational backgrounds and often work within the same industries, but their core responsibilities differ in focus and scope.

How do I become a learning program specialist?

To become a learning program specialist, typically a bachelor's degree in education, training, or a related field is required, along with experience in instructional design, curriculum development, or training delivery. Developing skills in learning management systems, project management, and communication can enhance qualifications, and some roles may prefer or require certifications such as CPLP or ATD credentials.

What degree do you need to be a learning program specialist?

A learning program specialist typically needs at least a bachelor's degree in education, instructional design, or a related field. Some roles may prefer or require a master's degree or relevant certifications in training or curriculum development. Strong communication skills and experience with learning management systems are also beneficial.

What cities in Texas are hiring for Learning Program Specialist jobs?

Cities in Texas with the most Learning Program Specialist job openings:

Learning Program Specialist jobs near you

Quality Program Specialist

Grand Prairie, TX • On-site

Richemont
Jewelry, Luggage, and Leather Goods Stores • 10K+ employees
Learn more about Richemontexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Key responsibilities

  • Design, implement, and optimize comprehensive quality assurance programs to evaluate and improve service levels.

  • Lead and facilitate strategic Quality Review Meetings with senior management, providing data-driven insights on performance.

  • Analyze quality monitoring data and trends to identify root causes of performance variances and recommend improvements.

Richemont rating

7.9

Company rating: 7.9 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
Role Overview
This role is ideal for a highly motivated and detail-oriented individual passionate about elevating client experiences through rigorous quality assurance. The Quality Program Specialist will be instrumental in designing, implementing, and overseeing comprehensive quality programs within the Richemont America's Client Relations Center (CRC). This position ensures that all client interactions consistently meet and exceed Richemont's exacting standards, policies, and service protocols, contributing directly to an environment of best-in-class luxury service delivery. The specialist will drive continuous improvement by identifying trends, analyzing performance, and implementing strategic enhancements to service quality.
Responsibilities (or Mission)
• Architect, implement, and continuously optimize comprehensive quality assurance programs, leveraging COPC-aligned scorecards to rigorously evaluate and elevate service levels, ensuring adherence to compliance-critical, business-critical, and customer-critical standards.
  • Formulate and steward robust, COPC-aligned assessment criteria, performance metrics, and sophisticated reporting mechanisms to precisely measure quality and generate actionable insights for continuous improvement across all client interaction channels (e.g., voice, email, chat, digital).
  • Lead and facilitate strategic Quality Review Meetings with Maison Senior Management, delivering critical, data-driven insights to identify and address performance gaps effectively.

• Leverage specialized expertise to lead and actively contribute to multi-party calibration sessions, partnering with CRC Support functions to foster alignment, ensure the precision of quality scoring, and uphold the integrity of all related data.
• Harness Salesforce functionalities and capabilities to optimize and automate quality monitoring processes, proactively identifying and flagging critical gaps in quality, operational processes, data accuracy, and compliance standards.
  • Develop and present comprehensive reports on Key Performance Indicators (KPIs) related to service quality and client satisfaction, translating data into actionable insights and strategic recommendations for continuous operational enhancement

• Conduct in-depth analysis of quality monitoring data and emerging trends to identify root causes of performance variances, providing strategic insights and recommendations that drive significant improvements in service delivery and customer experience
• Maintain SOPs for quality, including policies, sampling methods, and documentation necessary for COPC certification audits.
• Actively contribute as a backup to the Knowledge Management & Training Specialist, ensuring the timely maintenance and strategic updating of the Knowledge Base, and providing essential support for internal communications to foster informed and aligned teams
• Undertake additional responsibilities and special projects as assigned, contributing to the broader objectives of the Learning & Development Team.
Qualifications
  • Education: Bachelor's degree in Business Administration, Communications, or a related field.
  • Required Experience:
    • 2+ years in a contact center/customer service environment, hospitality, retail, or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
    • A strong understanding of COPC best practices for customer experience and quality management is highly desirable.
    • Proven experience in Quality Assurance or a similar role within a luxury or premium brand.
  • Technical Skills and Abilities:
    • Proficient in using Microsoft Suite (SharePoint, MS Forms, etc.).
    • Proficiency in CRM software (Salesforce) and quality monitoring systems (Salesforce or other).
    • Familiarity with SAP ERP and email/chat management tools is a plus.
    • Ability to prioritize project and case management within different running systems.
    • Demonstrated ability with editing, authoring, and innovating written and oral communication, particularly for reporting and feedback.
    • Exceptional communication, presentation, and writing abilities.
    • Demonstrated analytical and critical thinking skills with the ability to interpret complex data and translate it into actionable insights.
    • Ability to quickly absorb extensive information on our brands' history, product offerings, and communications/advertising programs.
  • Personal Skills:
    • Must display a high level of maturity, poise, and sound business judgment.
    • Excellent verbal and written communication skills.
    • Strong understanding of formal and informal etiquette and manners.
    • Detail-oriented mindset with a passion for delivering exceptional client experiences.
    • Self-sufficient, proactive, and positive attitude towards colleagues and clients; team player with ability to communicate with Radical Candor.
    • Client-focused: developing, promoting, and communicating empathy for clients and partners; ability to handle highly sensitive clients and situations while staying solution-oriented; a passion to assist; high degree of empathy and ability to build meaningful relationships with a diverse range of stakeholders.
    • Organized and efficient for day-to-day operations.
    • Willingness to work flexible working hours that fit business needs.
    • Cultural intelligence and languages a plus.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
EXPECTED SALARY RANGE:
Salary will be negotiated based on relevant skills and experience.
WE OFFER
We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future
#Richemont #WeCraftTheFuture

What Richemont employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply