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Learning Performance Manager Jobs (NOW HIRING)

Dominium Inc.

This position leads learning and leadership development, knowledge management, organizational readiness, and performance support initiatives that prepare employees and leaders to successfully ...

Iff

Reporting to the Global Head of Learning & Performance Enablement, this role is responsible for ensuring learning, performance management, and related talent technologies are effectively managed, and ...

Exos

Performance Manager

Austin, TX

We're seeking an experienced Sports Performance Manager to lead our team of high-caliber coaches ... We're all about studying, learning, innovating,and making waves. And we feel that it's our ...

Exos Partners, LLC

Performance Manager

Austin, TX · On-site

We're seeking an experienced Sports Performance Manager to lead our team of high-caliber coaches ... We're all about studying, learning, innovating, and making waves. And we feel that it's our ...

Exos

Performance Manager

Austin, TX · On-site

We're seeking an experienced Sports Performance Manager to lead our team of high-caliber coaches ... We're all about studying, learning, innovating, and making waves. And we feel that it's our ...

Exos

Performance Manager

New York, NY · On-site

$24.04 - $45/hr

Manage the program budget, monitor expenses, and generate detailed reports on program performance ... We're all about studying, learning, innovating, and making waves. And we feel that it's our ...

Exos

Performance Manager

New York, NY

$24.04 - $45/hr

Manage the program budget, monitor expenses, and generate detailed reports on program performance ... We're all about studying, learning, innovating,and making waves. And we feel that it's our ...

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Learning Performance Manager information

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$40K

$99.5K

$153.5K

How much do learning performance manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for learning performance manager in the United States is $99,528.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $126,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Learning Performance Manager job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $99,528 per year, or $47.9 per hour.

Manager, Servicing Learning & Performance

Spartanburg, SC • On-site

American Credit Acceptance Careers
See more jobs at American Credit Acceptance Careersexternal

Full-time

Re-posted yesterday

Key responsibilities

  • Oversee the design, delivery, and evaluation of learning, quality, coaching, knowledge management, and performance improvement initiatives.

  • Lead, coach, and develop employees within assigned functional areas while fostering accountability, continuous improvement, innovation, and customer focus.

  • Analyze operational metrics, quality results, customer feedback, and complaint trends to identify root causes and implement sustainable improvements.

Job description

Description
Summary/Objective
The Manager, Servicing Learning & Performance leads initiatives that strengthen employee capability, operational quality, customer experience, and business performance across Servicing. Based on organizational priorities, this flexible leadership role may be assigned responsibility for one or more functional areas, including Training, Knowledge Management, Instructional Design, Quality Improvement, Customer Contact Monitoring, Performance Improvement, Customer Experience, Executive Complaint Handling, or Learning & Performance Supervisory functions. The ideal candidate is an experienced, analytical, and people-focused leader who develops high-performing, self-sufficient teams, improves processes, and delivers measurable results through sound judgment, innovation, and responsible AI-enabled leadership.
Essential Functions
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Lead, coach, and develop employees within assigned functional areas while fostering accountability, continuous improvement, innovation, and customer focus.
  • Build high-performing, self-directed teams that exercise sound judgment, solve problems independently, and serve as trusted business partners with appropriate leadership oversight.
  • Develop leaders and individual contributors through coaching, mentoring, succession planning, performance management, and meaningful development opportunities.
  • Periodically lead one or more functions, including Training, Knowledge Management, Instructional Design, Quality Improvement, Customer Contact Monitoring, Performance Improvement, Customer Experience, Executive Complaint Handling, or Learning & Performance Supervisors. Assigned responsibilities may change based on business needs.
  • Partner with Servicing leaders and cross-functional stakeholders to identify organizational needs and implement strategic, data-driven solutions.
  • Oversee the design, delivery, and evaluation of learning, quality, coaching, knowledge management, and performance improvement initiatives.
  • Analyze operational metrics, quality results, customer feedback, and complaint trends to identify root causes and implement sustainable improvements.
  • Lead process improvement and change management initiatives that improve employee performance, operational effectiveness, compliance, and customer outcomes.
  • When assigned, oversee the investigation and resolution of the organization's most complex, sensitive, and executive-level customer complaints in partnership with Compliance, Legal, Risk, and senior leadership.
  • Monitor key performance indicators and communicate trends, risks, and recommendations to leadership.
  • Embrace emerging technologies, including approved AI-enabled tools, to improve team capability, efficiency, innovation, and measurable business results.
  • Perform other duties as assigned.

Qualifications
  • Bachelor's degree or an equivalent combination of education and relevant experience.
  • Five or more years of progressive experience in learning and development, quality assurance, instructional design, knowledge management, performance improvement, customer experience, complaint handling, operations, or a related field.
  • Three or more years of progressive leadership experience.
  • Demonstrated success coaching employees, developing leaders, and building high-performing, self-sufficient teams capable of independently supporting organizational objectives.
  • Experience leading multidisciplinary teams with diverse responsibilities and skill sets.
  • Demonstrated ability to analyze data, identify root causes, and implement measurable performance and process improvements.
  • Experience managing complex, sensitive, or executive-level customer complaints and escalations.
  • Strong leadership, communication, analytical, problem-solving, coaching, and stakeholder management skills.
  • Ability to thrive in a fast-paced, highly regulated environment while managing competing priorities.
  • Demonstrated capacity to lead in an AI-enabled, future-ready environment by embracing emerging technologies, fostering innovation, and preparing teams to meet evolving business needs.

Preferred Qualifications
  • Experience in consumer finance, auto finance, contract servicing, collections, financial services, or another regulated industry.
  • Experience leading multiple functional areas such as Training, Knowledge Management, Quality, Instructional Design, Performance Improvement, Customer Experience, or Complaint Handling.
  • Knowledge of adult learning principles, instructional design, quality assurance, performance consulting, continuous improvement, knowledge management, and change management.
  • Experience partnering with executive leadership and cross-functional partners, including Compliance, Legal, Risk, Human Resources, and Operations.
  • Lean, Six Sigma, Project Management, Learning & Development, Customer Experience, or Quality certification preferred.

Core Competencies
  • People Leadership & Talent Development
  • Coaching & Performance Management
  • Building High-Performing, Self-Directed Teams
  • Strategic & Analytical Thinking
  • AI & Digital Fluency
  • Innovation & Continuous Improvement
  • Process Improvement & Root Cause Analysis
  • Customer Experience & Executive Complaint Resolution
  • Learning Strategy & Performance Consulting
  • Change Leadership
  • Cross-Functional Collaboration & Influence
  • Executive Communication
  • Sound Judgment & Decision-Making
  • Learning Agility & Adaptability

Supervisory Responsibility
This position may lead or support Trainers, Knowledge Management Specialists, Instructional Designers, Quality Improvement Specialists, Customer Contact Monitoring Specialists, Customer Experience Analysts, Customer Experience Advocates, and Learning & Performance Supervisors, based on organizational needs and assigned functional responsibilities.
Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Position Type/Expected Hours of Work
This is a full-time position with a Monday-Friday work schedule, with some schedule variations as needed.
Travel
This position may require travel based on business needs.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
California Privacy Notice
As an employer of California residents, we are dedicated to protecting your privacy rights. Any personal information you provide during the application process will be used solely for permitted internal purposes and will be handled in accordance with applicable privacy laws. By applying to this position, you consent to the collection, use, and disclosure of your personal information as described in our Employee Privacy Notice .

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