Learning Management System Administrator Jobs in Detroit, MI

Learning Management System (LMS) Administrator – Auburn Hills, MI

Pay Rate: $24.14 per hour
Location: 1000 Chrysler Drive, Auburn Hills, MI 48326
Schedule: Monday – Friday, 40 hours per week
Start Date: Immediate Need
Work Arrangement: Onsite

POSITION SUMMARY

A-Line Staffing is now hiring a Learning Management System (LMS) Administrator in Auburn Hills, MI. This position focuses primarily on LMS administration, technical support, troubleshooting, user assistance, and documentation rather than instructional design or building an LMS from scratch.

The LMS Administrator will serve as a direct technical support resource for approximately 100 LMS Administrators. The successful candidate will troubleshoot technical issues, assist with user problems, provide guidance and training, and develop clear support documentation and user guides. This position does not involve managing the performance of other LMS Administrators.

RESPONSIBILITIES

• Serve as a Level 2 LMS Administrator and provide technical support within the existing LMS environment.
• Provide technical assistance and troubleshoot issues for North America Manufacturing Plant LMS Administrators and Health & Safety LMS Administrators.
• Support approximately 100 LMS Administrators with system questions, technical issues, and user problems.
• Review, update, and maintain SOPs and other LMS support documentation.
• Facilitate train-the-trainer sessions for LMS Administrators.
• Provide guidance and training to LMS Administrators on LMS functionality and best practices.
• Train LMS Administrators on Articulate 360 for course content updates and development of new courses.
• Help distribute and track mandatory training for Blue Collar employees.
• Review employee "Access Rate" information through the global reporting tool.
• Develop reporting processes and train LMS Administrators on tracking completions and access rates.
• Support Badge Attendance App and Event Tracker activities.
• Update SOPs and create training videos to support LMS Administrators with Badge Attendance App and Event Tracker processes.
• Create clear user guides, technical documentation, and support resources.
• Analyze technical issues, identify root causes, and provide effective solutions.
• Maintain positive and professional working relationships with LMS users, administrators, and internal teams.
• Manage assigned projects and tasks independently while meeting deadlines.

REQUIRED QUALIFICATIONS

• Knowledge of Learning Management System administration.
• Strong technical aptitude and troubleshooting skills.
• Ability to provide technical support to LMS users and administrators.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to create clear technical documentation, SOPs, and user guides.
• Strong customer-service orientation and ability to work with users at varying levels of technical knowledge.
• Resourceful, self-directed, and motivated.
• Strong time management and organizational skills.
• Ability to establish and maintain positive, professional working relationships.
• Ability and willingness to learn and grow into the role.

PREFERRED QUALIFICATIONS

• Cornerstone LMS experience is highly desirable but not required.
• Articulate 360 experience, specifically Rise and Storyline, is preferred.
• Experience facilitating training or train-the-trainer sessions.
• Experience with LMS reporting and completion tracking.
• Bachelor's degree from an accredited college or university is preferred but not required for the contract assignment.

EDUCATION

A degree is not required for the contract role. A Bachelor's degree is preferred and will be required if the position is converted to direct hire.

CANDIDATE PROFILE

The ideal candidate is technically strong, customer-service oriented, resourceful, and comfortable troubleshooting an existing LMS environment. Candidates with limited LMS experience may be considered if they demonstrate strong technical aptitude, are trainable, and have the ability to develop their LMS administration skills.

INTERVIEW PROCESS

• Approximately 30-minute virtual interview.
• Quick turnaround with potential offer shortly after the interview.

If you are interested, please reach out to Chin Yang at A-Line Staffing.