Lead Teller
Yelm, WA · On-site
$22.75 - $28.75/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
Yelm, WA · On-site
$22.75 - $28.75/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
Portland, ME · On-site
$18.75 - $25/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
Portland, ME · On-site
$18.75 - $25/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
Salt Lake City, UT · On-site
$18.75 - $25/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
Salt Lake City, UT · On-site
$18.75 - $25/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
Maple Valley, WA · On-site
$23.75 - $29.75/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
Maple Valley, WA · On-site
$23.75 - $29.75/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
$18.75 - $25/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
$18.75 - $25/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
Stone Ridge, NY · On-site
$19.50 - $24.50/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
Stone Ridge, NY · On-site
$19.50 - $24.50/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
Ypsilanti, MI · On-site
$18.75 - $25/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
Ypsilanti, MI · On-site
$18.75 - $25/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
Limerick, PA · On-site
$19.50 - $24.50/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
Limerick, PA · On-site
$19.50 - $24.50/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
Columbus, OH · On-site
$19.75 - $24.75/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
Columbus, OH · On-site
$19.75 - $24.75/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
$18.75 - $25/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
$18.75 - $25/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
East Longmeadow, MA · On-site
$20.50 - $25.75/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
East Longmeadow, MA · On-site
$20.50 - $25.75/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
Wilsonville, OR · On-site
$18.75 - $25/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
Wilsonville, OR · On-site
$18.75 - $25/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
Sammamish, WA · On-site
$23 - $28.75/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
Sammamish, WA · On-site
$23 - $28.75/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
Tacoma, WA · On-site
$18.75 - $25/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
Tacoma, WA · On-site
$18.75 - $25/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
West Linn, OR · On-site
$18.75 - $25/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
West Linn, OR · On-site
$18.75 - $25/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
$18.75 - $25/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
$18.75 - $25/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
Essex Junction, VT · On-site
$20.75 - $26.25/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
Essex Junction, VT · On-site
$20.75 - $26.25/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
Albany, NY · On-site
$18.75 - $25/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
Albany, NY · On-site
$18.75 - $25/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
Bellevue, WA · On-site
$18.75 - $25/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
Bellevue, WA · On-site
$18.75 - $25/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
Salt Lake City, UT · On-site
$19.75 - $25/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller
Salt Lake City, UT · On-site
$19.75 - $25/hr
Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and ...
Lead Teller Operations information
See salary details
$13.94 - $15.34
2% of jobs
$15.34 - $16.74
5% of jobs
$16.74 - $18.14
6% of jobs
$18.14 - $19.54
8% of jobs
$19.81 is the 25th percentile. Wages below this are outliers.
$19.54 - $20.94
15% of jobs
The median wage is $22.10 / hr.
$20.94 - $22.33
16% of jobs
$22.33 - $23.73
16% of jobs
$24.36 is the 75th percentile. Wages above this are outliers.
$23.73 - $25.13
15% of jobs
$25.13 - $26.53
11% of jobs
$26.53 - $27.93
4% of jobs
$27.93 - $29.33
2% of jobs
$13
$22
$29
How much do lead teller operations jobs pay per hour?
As of Jun 9, 2026, the average hourly pay for lead teller operations in the United States is $22.30, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $24.76 per hour, depending on experience, location, and employer.
What is the difference between Lead Teller Operations vs Teller Supervisor?
| Aspect | Lead Teller Operations | Teller Supervisor |
|---|---|---|
| Responsibilities | Oversees daily teller activities, ensures accuracy, and supports team members in operational tasks. | Manages teller team, handles customer issues, and ensures branch operational standards are met. |
| Credentials | Typically requires banking experience and cash handling skills; certifications are optional. | Similar credentials, often with additional supervisory or banking certifications preferred. |
| Work Environment | Frontline role within bank branches, working closely with tellers and customers. | Branch environment with managerial duties and team oversight responsibilities. |
While both roles involve working in bank branches and require banking experience, Lead Teller Operations primarily focuses on supporting teller activities and operational accuracy, whereas Teller Supervisors have broader managerial responsibilities, including team supervision and customer service management.
What are Lead Teller Operations?
Lead Teller Operations refers to the role responsible for overseeing daily teller activities in a bank or credit union branch. A Lead Teller ensures that all transactions are processed accurately, manages cash flow, and provides guidance and training to other tellers. They are also responsible for resolving customer issues, maintaining compliance with banking regulations, and assisting with audits. Lead Teller Operations play a crucial role in ensuring efficient and secure branch operations while delivering excellent customer service.
What are the key skills and qualifications needed to thrive as a Lead Teller Operations, and why are they important?
To thrive as a Lead Teller Operations, you need a solid background in cash handling, transaction processing, and supervisory experience, often supported by a high school diploma or equivalent. Familiarity with banking software, point-of-sale (POS) systems, and compliance regulations is typically required. Strong leadership, attention to detail, and excellent customer service skills distinguish top performers in this role. These skills ensure efficient branch operations, mitigate risk, and foster a positive customer experience.
How does a Lead Teller Operations role typically balance customer service with supervising teller team performance?
In a Lead Teller Operations position, you are responsible not only for providing exceptional customer service at the teller line but also for overseeing daily activities and performance of the teller team. This means you'll often split your time between assisting customers directly and coaching, training, or monitoring your team to ensure operational accuracy and compliance. Balancing both aspects requires strong organizational skills and the ability to prioritize tasks, ensuring that customer needs are met efficiently while maintaining high standards of operational excellence. Collaboration with branch management and regular communication with the team are key for success in this role.
More about Lead Teller Operations jobs
What cities are hiring for Lead Teller Operations jobs? Cities with the most Lead Teller Operations job openings:
What job categories do people searching Lead Teller Operations jobs look for? The top searched job categories for Lead Teller Operations jobs are:
KeyBank rating
8.2
Based on 89 frontline employees who took The Breakroom Quiz
38th of 141 rated banks
Job description
Location:
1100 E Yelm Avenue - Yelm, Washington 98597
Job Summary
Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client relationships with Key by providing distinctive quality service in branch. Lead Tellers ask questions and listen to clients to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation. Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and branch compliance with regulatory, security, and internal audit controls. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.
Essential Functions
Education
Work Experience
Licenses and Certifications
Skills
Core Competencies
Physical Demands
Driving Requirements
Work Location Category
COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.
Please click here for a list of benefits for which this position is eligible.
Job Posting Expiration Date: 06/26/2026KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
1100 E Yelm Avenue - Yelm, Washington 98597
Job Summary
Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client relationships with Key by providing distinctive quality service in branch. Lead Tellers ask questions and listen to clients to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation. Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and branch compliance with regulatory, security, and internal audit controls. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.
Essential Functions
- Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
- Assumes responsibility for the efficient, effective, and accurate performance of teller functions while coaching other tellers to do so as well in an in-person branch setting.
- Acts as a resource to identify and resolve more complex client servicing issues.
- Listens for clues for financial wellness opportunities during client conversations, and then appropriately transitions the clients to a Banker.
- Assists clients in achieving their financial goals and objectives through the use of financial wellness tools.
- Attends and participates in in-person morning huddles and end-of-day debriefs.
- Follows compliance, audit, and security procedures, balances cash drawer within balancing guidelines.
- Manages day-to-day duties for the branch teller line, including scheduling of tellers, observing, and providing coaching to tellers to enhance effectiveness, and overseeing branch operational standards; provides direction and guidance for branch staff on operational/regulatory procedures.
- Reviews and maintains knowledge of product guides, fees, and policies to stay current on offerings.
- Supports the Branch Manager in onboarding and training new Tellers to the team.
- Work on Saturdays as directed by management
- Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
- Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.
Education
- High School Diploma , GED, or equivalent business experience (required)
Work Experience
- 3+ years Demonstrated superior client relationship skills (required)
- 3+ years Experienced in cash handling (required)
- Working knowledge of PC with Windows based applications and calculator (required)
- Demonstrated ability to lead, motivate, and foster teamwork (required)
- Demonstrated organizational skills while managing multiple tasks (required)
Licenses and Certifications
- Notary License (preferred)
Skills
- Knowledgeable about the client's accounts and business with the bank and uses sound judgment with clients and transactions.
- Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (e.g., ATM, Online and Telephone Banking).
- Strong work ethic and high level of integrity; ability to exercise sound judgment to make reasonable decisions in the absence of direction.
- Excellent time management skills.
- Managing the daily activities of the teller line, ensuring efficient and accurate processing of transactions, maintaining compliance with banking regulations, and providing exceptional client service
- Accurately and securely processing of cash transactions, including deposits, withdrawals, and balancing cash drawers at the end of each shift
- Promoting the bank's products and services to clients, identifying sales opportunities, and achieving sales targets.
- Helping clients achieve their financial goals through education and the use of financial tools
Core Competencies
- All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.
Physical Demands
- Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 - 10 lbs., occasional lifting of up to 30 lbs.
Driving Requirements
- Ability to occasionally operate a motor vehicle with a valid driver's license.
Work Location Category
- Branch
COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.
Please click here for a list of benefits for which this position is eligible.
Job Posting Expiration Date: 06/26/2026KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
About KeyBank
Sourced by ZipRecruiter
Key is one of the nation's largest bank-based financial services companies. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name.
Industry
Banking and credit intermediation
Company size
10,000+ Employees
Headquarters location
Cleveland, OH, US
Year founded
1849