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Lead Management Program Analyst Jobs in Illinois

US Department of the Treasury

Program Analyst

Quincy, IL · On-site

$106K/yr

Experience applying management and organizational principles to evaluate programs, projects, and ... Experience analyzing project and operational data to identify problem areas, trends, deficiencies ...

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Lead Management Program Analyst information

What is a lead management program analyst?

Lead Management Program Analysts are professionals responsible for developing, implementing, and optimizing systems and processes that capture, track, and analyze sales leads within an organization. They work closely with sales, marketing, and IT teams to ensure that leads are efficiently managed from initial contact through conversion. Their work often involves using CRM software, generating reports, and recommending improvements to increase lead conversion rates. The role requires strong analytical skills, attention to detail, and the ability to collaborate across departments.

How does a lead management program analyst typically interact with cross-functional teams to optimize lead processes?

A Lead Management Program Analyst often collaborates closely with sales, marketing, and IT teams to streamline lead tracking and improve conversion rates. They facilitate communication between departments to ensure that lead qualification criteria are clear and that data flows smoothly through CRM and marketing automation systems. Regular meetings and reporting are common, as the analyst gathers feedback to refine processes and address any bottlenecks. This collaborative approach helps ensure that all teams are aligned on goals and best practices, ultimately enhancing lead management efficiency.

What are the key skills and qualifications needed to thrive as a lead management program analyst, and why are they important?

To thrive as a Lead Management Program Analyst, you need strong analytical, project management, and process improvement skills, typically supported by a degree in business, analytics, or a related field. Familiarity with CRM systems, data visualization tools (like Tableau or Power BI), and possibly certifications in project management or Six Sigma are commonly required. Excellent communication, problem-solving, and stakeholder management abilities set outstanding analysts apart. These skills are vital for effectively optimizing lead management processes and ensuring alignment between marketing, sales, and operational goals.

What is the difference between Lead Management Program Analyst vs Sales Operations Analyst?

AspectLead Management Program AnalystSales Operations Analyst
Required CredentialsBachelor's degree in business, marketing, or related field; CRM certifications often preferredBachelor's degree in business, analytics, or related field; CRM or sales software certifications common
Work EnvironmentCorporate marketing or sales departments, focusing on lead tracking and managementSales teams, analyzing sales data, forecasting, and process optimization
Employer & Industry UsageUsed in industries with strong sales and marketing integration, like tech, finance, and healthcareCommon in retail, tech, and manufacturing sectors with sales-focused roles

The Lead Management Program Analyst primarily focuses on managing and optimizing lead generation processes, while the Sales Operations Analyst concentrates on analyzing sales data and improving sales efficiency. Both roles require similar skills and certifications but differ in their core responsibilities and work environments.

What cities in Illinois are hiring for Lead Management Program Analyst jobs?

Cities in Illinois with the most Lead Management Program Analyst job openings:

Infographic showing various Lead Management Program Analyst job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Program Analyst

Bloomington, IL • On-site

US Department of the Treasury
Public Administration • 10K+ employees
Learn more about US Department of the Treasuryexternal

$106K/yr

Full-time

Re-posted 18 days ago

U.S. Department Of The Treasury rating

8.2

Company rating: 8.2 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

311th of 858 rated public administrative organizations

Job description

WHAT IS LARGE BUSINESS & INTERNATIONAL (LB&I)?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
  • Position(s) are to be filled in following area(s):
    • LBI - Office of Program and Business Solutions - PBS:TPS:BSP: Compliance Operations Support

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILSQualifications:

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement.
QUALIFICATION REQUIRMENTS: To qualify for this position, you must meet the qualification requirements outlined below:
SPECIALIZED EXPERIENCE GS-13: To be eligible for this position, you must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience includes:

  • Experience applying management and organizational principles to evaluate programs, projects, and studies; assessing the efficiency and effectiveness of operations; and develop recommendations for operational improvement.
  • Experience leading the planning, scheduling, coordination, monitoring, and evaluation of projects or studies involving multiple organizational functions, work processes, or affected parties.
  • Experience analyzing project and operational data to identify problem areas, trends, deficiencies, resource requirements, and factors affecting the accomplishment of program or project objectives.
  • Experience applying budgeting methods and techniques to prepare resource analyses and estimates, evaluating resource requirements, and recommend adjustments supporting project or program objectives.
  • Experience presenting findings and recommendations through reports and briefings and negotiating resolutions to disputed recommendations, resource issues, or project-related conflicts.

AND
You must also meet the following requirement(s):

  • TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens"
  • TIME IN GRADE (TIG): For positions above the GS-05,applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions.


For more information on qualifications please refer to OPM's Qualifications Standards.

Education:A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).Employment Type: OTHER

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