ZipRecruiter

Log In

1

Lead Cargo Customer Service Agent Jobs (NOW HIRING)

Menzies Aviation

Cargo Agent Lead

Santa Ana, CA

$17.75 - $22.25/hr

Role Purpose As a Menzies Aviation Lead Cargo Agent, you will be under limited supervision providing day to day work direction to Cargo Agents and serve as a backup to the Customer Service Supervisor.

Menzies Aviation

Cargo Agent Lead

Philadelphia, PA · On-site

$19.54/hr

Role Purpose As a Menzies Aviation Lead Cargo Agent, you will be under limited supervision providing day to day work direction to Cargo Agents and serve as a backup to the Customer Service Supervisor.

Everts Air Cargo

Customer Service Agent

Anchorage, AK · On-site

$20/hr

Customer Service Agents (CSA) are cross trained to work between the lobby and the warehouse floor ... Act as a liaison for specialized cargo by forwarding charter requests and oversized freight quotes ...

GAT Airline Ground Support

Customer Service Agent

Henrico, VA · On-site

$14 - $18.75/hr

Customer Service Agent As a customer service agent you are the first impression of a passengers ... cargo tracking information. * Able to stand and work in one location for up to four hours at a time.

GAT Airline Ground Support

Customer Service Agent

Sarasota, FL · On-site

$14.50 - $19.25/hr

Customer Service Agent As a customer service agent you are the first impression of a passengers ... cargo tracking information. * Able to stand and work in one location for up to four hours at a time.

Air Culinaire Worldwide

Cargo Manager

Florence, KY · On-site

$70K - $80K/yr

The Cargo Operations Manager will be responsible for all information, service, customer relations, federal/state/local requirements and reporting, logistics management and scheduling, cargo support ...

NAC/NAMS

NAC Cargo Service Agent

Anchorage, AK · On-site

$20.25/hr

We operate Part 121, 135, and 145 certificates, creating vital connections by serving customers and ... POSITION SUMMARY The Cargo Service Agent plays a vital role in our daily operations, ensuring the ...

wearegat

Customer Service Agent

Mobile, AL · On-site

$15.50 - $20.50/hr

Job Summary As a customer service agent you are the first impression of a passengers airport ... cargo tracking information. * Able to stand and work in one location for up to four hours at a time.

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsLead Cargo Customer Service Agent Jobs

Lead Cargo Customer Service Agent information

See salary details

$12

$18

$26

How much do lead cargo customer service agent jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for lead cargo customer service agent in the United States is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $21.63 per hour, depending on experience, location, and employer.

What is a lead cargo customer service agent?

Lead Cargo Customer Service Agents are professionals responsible for overseeing the handling, documentation, and customer service related to cargo shipments at airports or freight facilities. They serve as the main point of contact for customers, coordinate with ground crews, ensure compliance with safety and regulatory requirements, and resolve issues related to cargo transport. In addition, they often supervise a team of agents, provide training, and ensure that all cargo operations run smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a lead cargo customer service agent?

To thrive as a Lead Cargo Customer Service Agent, you need expertise in logistics operations, cargo handling procedures, and strong organizational skills, typically supported by a high school diploma or equivalent and relevant experience in cargo or airline environments. Familiarity with cargo management systems, airline booking platforms, and safety regulations is crucial, and certifications like IATA Dangerous Goods Handling are often preferred. Exceptional leadership, problem-solving, and communication skills help manage teams effectively and deliver excellent customer service. These abilities are vital to ensure safe, efficient cargo movement and a positive experience for clients and team members.

What are some typical challenges faced by a lead cargo customer service agent, and how can they be effectively managed?

Lead Cargo Customer Service Agents often juggle multiple tasks, such as coordinating shipments, handling customer inquiries, and resolving issues related to delays or damaged goods. A common challenge is balancing time-sensitive logistics while maintaining clear communication between customers, warehouse staff, and airline partners. Effective management involves strong organizational skills, proactive problem-solving, and the ability to adapt quickly to changing schedules or unexpected obstacles. Building strong relationships with team members and external partners also helps ensure smooth cargo operations.

What is the difference between Lead Cargo Customer Service Agent vs Cargo Customer Service Agent?

AspectLead Cargo Customer Service AgentCargo Customer Service Agent
CredentialsHigh school diploma, certifications in cargo handling, customer service experienceHigh school diploma, basic customer service skills
Work EnvironmentSupervisory role in airport cargo facilities, coordinating team activitiesFrontline role assisting customers at cargo counters or call centers
ResponsibilitiesOverseeing cargo operations, training staff, resolving escalationsProcessing shipments, providing customer info, handling inquiries

The Lead Cargo Customer Service Agent typically has additional supervisory duties, overseeing cargo operations and team coordination, while the Cargo Customer Service Agent focuses on direct customer interactions and shipment processing. Both roles require customer service skills and industry knowledge, but the lead position involves leadership responsibilities.

What cities are hiring for Lead Cargo Customer Service Agent jobs?

Cities with the most Lead Cargo Customer Service Agent job openings:

What are popular job titles related to Lead Cargo Customer Service Agent jobs?

For Lead Cargo Customer Service Agent jobs, the most frequently searched job titles are:

Infographic showing various Lead Cargo Customer Service Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,818 per year, or $18.7 per hour.

HNL Cargo Customer Service Agent

Honolulu, HI • On-site

UnitedService Companies
See more jobs at UnitedService Companiesexternal

$16 - $18/hr

Full-time

Re-posted 7 days ago

Key responsibilities

  • Ensure the safety and security of all cargo tendered for transportation and distribution.

  • Follow all government and operational regulations related to cargo handling.

  • Keep records of all goods shipped, received, and stored, and transmit relevant data to destinations.

Job description

About U.S. Aviation Services US Aviation a United Service Companies, is a contracted ground handler for commercial airline carriers and cargo operators.Established in 1965, United Service Companies ("USC") began as a maintenance company and trade show service provider in Chicago, Illinois. Today, our company is comprised of five specialized groups that deliver unparalleled custodial, staffing, and security services for customers with diverse business needs from the Eastern Seaboard to Hawaii. Throughout, our company's overarching goal is to provide exceptional customer service by exceeding our customers' expectations.At USC, we are passionate about customer service. Our service is unmatched in the industry because of the training we provide. With a strong attention to detail and the quality of service, our entire staff is fully trained to excel in four- and five-star properties.We pride ourselves on partnering with our customers, and we are committed to providing each customer high-quality services at a competitive price. In this day of cutting corners and cutthroat pricing, you can rest assured that we will not sacrifice quality for cost.Our areas of focus include commercial cleaning services, facility support services, complete staffing solutions, hospitality services, trade show and convention services, security solutions, and aviation services.As a contracted ground handler for commercial airline carriers and cargo operators, services that we provide are, but not limited to:Airport Operations Customer Service Agents and Baggage HandlersCargo Operations Customer Service Agents, Cargo and Mail Handlers, TSA approved ScreeningCabin Services Cabin cleaning, Lavatory services, Cabin Security ChecksRamp Services Loading/Off Loading Cargo, Passenger Baggage handlingRole and ResponsibilitiesAs a Cargo Customer Service Agent your primary job duty is, but is not limited to the following:To ensure the safety and security of all cargo tendered for transportation and distributionFollow all government and operational regulationsKeep records of all goods shipped, received, and storedEnter shipping information into a computer by hand or by a hand-held scanner that reads bar codes on goodsCheck import or export documentation to determine cargo contents and use tariff coding system to classify goods according to fee or tariff group; Verify shipping documentationPrepare manifests showing numbers of cargo, cargo weights, mail, and transmitting data to destinationsAdvise clients on transportation and payment methodsTrack delivery progress of shipmentsNotify consignees or customers of cargo arrival and arrange for deliveryRetrieve stored items and trace lost shipments as necessaryAttach address labels, identification codes, and shipping instructions to containersInspect and count items received and check them against invoices or other documents, recording shortages and rejecting damaged goodsQualifications and Education Requirements18 years old or have a valid government issued workers permitHigh school graduate or GEDUS Citizen (Screener qualified)Ability to stand for long periodsLift 25-75 lbs.Ability to pass a pre-employment drug screen, obtain a SIDA badge, USPS certification, and 10-year back ground checkPreferred SkillsCustomer serviceAdditional NotesUS Aviation is a drug-free environment and has a strict zero tolerance policy for violence and harassment. All employees are required to maintain proper grooming standards and conduct themselves in a professional manner when interacting with external and internal customers. Use of social media with regards to our operations and policies are strictly prohibited.