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Lead Cargo Customer Service Agent Jobs (NOW HIRING)

wearegat

Customer Service Agent

Louisville, KY

$15 - $20/hr

Job Summary As a customer service agent you are the first impression of a passengers airport ... cargo tracking information. * Able to stand and work in one location for up to four hours at a time.

wearegat

Customer Service Agent

Sarasota, FL · On-site

$15 - $20/hr

Job Summary As a customer service agent you are the first impression of a passengers airport ... cargo tracking information. * Able to stand and work in one location for up to four hours at a time.

wearegat

Customer Service Agent

Hapeville, GA

$15 - $20/hr

Job Summary As a customer service agent you are the first impression of a passengers airport ... cargo tracking information. * Able to stand and work in one location for up to four hours at a time.

Nexxaworks

Customer Service Agent

Miami, FL · On-site

$14.75 - $19.75/hr

Customer Service Agent We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our valued customers ...

wearegat

Customer Service Agent

Austin, TX · On-site

$18.50/hr

Job Summary As a customer service agent you are the first impression of a passengers airport ... cargo tracking information. * Able to stand and work in one location for up to four hours at a time.

Stepps Towing Service

Customer Service Agent

Tampa, FL · On-site

$17 - $18/hr

As the first point of contact for our clients, the Customer Service Agent is responsible for managing incoming calls, accurately processing and entering information into our dispatch software, and ...

Biz Voice Boost

Customer Service Agent

Raleigh, NC · On-site

$15 - $20.25/hr

Customer Service Agent Location: Raleigth Job Type: Full-time Job Summary: We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the ...

Arcan Capital

Customer Service Agent

Harrisburg, NC · On-site

$14.50 - $19.50/hr

Customer Service Agent Customer Service Agent Arcan Capital is dedicated to delivering an exceptional living experience for our residents. As a Customer Service Agent, you will serve as the primary ...

Arcan Capital

Customer Service Agent

Mobile, AL · On-site

$15.50 - $20.50/hr

Customer Service Agent Customer Service Agent Arcan Capital is dedicated to delivering an exceptional living experience for our residents. As a Customer Service Agent, you will serve as the primary ...

Arcan Capital

Customer Service Agent

Foley, AL · On-site

$13.25 - $17.75/hr

Customer Service Agent Customer Service Agent Arcan Capital is dedicated to delivering an exceptional living experience for our residents. As a Customer Service Agent, you will serve as the primary ...

Magical Destinations Travel

Customer Service Agent

$15.75 - $21.25/hr

Customer Service Agent Join Our Team at Magical Destinations Travel Your Gateway to a Rewarding Career in Travel! Are you passionate about your clients and delivering outstanding customer service?

Jobs for Lebanon

Customer Service Agent

$15.75 - $21.25/hr

Customer Service Agent New customer service job vacancies soon in Lebanon - remote. Mainly for university students and fresh graduates - also open for mid seniors. Experience not necessary but a plus.

Magical Destinations Travel

Customer Service Agent

$15.75 - $21.25/hr

Customer Service Agent Branson, Missouri, United States 40,000.00 - 85,000.00 Join Our Team at Magical Destinations Travel Your Gateway to a Rewarding Career in Travel! Are you passionate about your ...

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Lead Cargo Customer Service Agent information

See salary details

$12

$18

$26

How much do lead cargo customer service agent jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for lead cargo customer service agent in the United States is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $21.63 per hour, depending on experience, location, and employer.

What is a lead cargo customer service agent?

Lead Cargo Customer Service Agents are professionals responsible for overseeing the handling, documentation, and customer service related to cargo shipments at airports or freight facilities. They serve as the main point of contact for customers, coordinate with ground crews, ensure compliance with safety and regulatory requirements, and resolve issues related to cargo transport. In addition, they often supervise a team of agents, provide training, and ensure that all cargo operations run smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a lead cargo customer service agent?

To thrive as a Lead Cargo Customer Service Agent, you need expertise in logistics operations, cargo handling procedures, and strong organizational skills, typically supported by a high school diploma or equivalent and relevant experience in cargo or airline environments. Familiarity with cargo management systems, airline booking platforms, and safety regulations is crucial, and certifications like IATA Dangerous Goods Handling are often preferred. Exceptional leadership, problem-solving, and communication skills help manage teams effectively and deliver excellent customer service. These abilities are vital to ensure safe, efficient cargo movement and a positive experience for clients and team members.

What are some typical challenges faced by a lead cargo customer service agent, and how can they be effectively managed?

Lead Cargo Customer Service Agents often juggle multiple tasks, such as coordinating shipments, handling customer inquiries, and resolving issues related to delays or damaged goods. A common challenge is balancing time-sensitive logistics while maintaining clear communication between customers, warehouse staff, and airline partners. Effective management involves strong organizational skills, proactive problem-solving, and the ability to adapt quickly to changing schedules or unexpected obstacles. Building strong relationships with team members and external partners also helps ensure smooth cargo operations.

What is the difference between Lead Cargo Customer Service Agent vs Cargo Customer Service Agent?

AspectLead Cargo Customer Service AgentCargo Customer Service Agent
CredentialsHigh school diploma, certifications in cargo handling, customer service experienceHigh school diploma, basic customer service skills
Work EnvironmentSupervisory role in airport cargo facilities, coordinating team activitiesFrontline role assisting customers at cargo counters or call centers
ResponsibilitiesOverseeing cargo operations, training staff, resolving escalationsProcessing shipments, providing customer info, handling inquiries

The Lead Cargo Customer Service Agent typically has additional supervisory duties, overseeing cargo operations and team coordination, while the Cargo Customer Service Agent focuses on direct customer interactions and shipment processing. Both roles require customer service skills and industry knowledge, but the lead position involves leadership responsibilities.

What cities are hiring for Lead Cargo Customer Service Agent jobs?

Cities with the most Lead Cargo Customer Service Agent job openings:

What are popular job titles related to Lead Cargo Customer Service Agent jobs?

For Lead Cargo Customer Service Agent jobs, the most frequently searched job titles are:

Infographic showing various Lead Cargo Customer Service Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,818 per year, or $18.7 per hour.

Customer Service Agent

Louisville, KY

wearegat
See more jobs at wearegatexternal

$15 - $20/hr

Full-time

Re-posted yesterday

GAT Airline Ground Support rating

3.9

Company rating: 3.9 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

Job description

Job Summary

As a customer service agent you are the first impression of a passengers airport experience.  Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.

Responsibilities:

  • Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.

  • Must be able to announce both incoming and outbound flights.

  • Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.

  • Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.

  • Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.

  • Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.

  • Able to stand and work in one location for up to four hours at a time.

  • You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.

  • Work independently without direct supervision.

Requirements:

  • Must be at least 18 years of age

  • Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.

  • Ability to read, speak, and understand the English language.

  • Ability to stand for long periods of time

  • Must possess good communication skills and a friendly, outgoing personality in person and via telephone.

  • Possess entry-level computer skills

  • Occasionally lift bags or items weighing between 50 and 70 pounds

  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law

  • Must be able to work nights, weekends, and holidays

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