Language Line Solutions Remote Jobs in Arizona (NOW HIRING)

Overview:
The purpose of this position supports Americas EMEA. This role leads the development and implementation of engineered and business solutions for APLL's Land Transport Solutions (LTS) business: Managed Transport Services, Domestic Control Tower, Multi Modal, Domestic Ground Distribution, Drayage, US-Mexico and Pan European Cross Border businesses.
The role focuses on assessing customer domestic network challenges and multi-mode transportation business needs. This role also has a key focus providing industry with the best practices and functional expertise translating APLL transportation operational needs into solutions leveraging APLL Technology Management Systems. The Architect also directly works with customer and APLL functional teams (engineering solutions, operations management and project management) providing inputs and recommendations:
The Senior Architect will also work closely with the Lead Solutions Architect, APLL product management team, LTS and AUTO operations teams, and technology teams to ensure alignment of solutions with business objectives, customer requirements, and operational feasibility.
The role involves significant collaboration with commercial teams, operations, and technology teams to deliver effective solutions across the Americas and EMEA markets. Additionally, the Architect will help evaluate pricing strategies and assist in the preparation of business cases, RFP responses, and post-sales support activities.
Responsibilities
Responsibilities:

• This position will lead solution definition, design and project execution activities related to the job purpose.
• This role is responsible for leading analysis and supporting processes continuous improvement initiatives for LTS operations in Americas.
• Through innovation and automation, this role is responsible to achieve 15% to 20% productivity gain while optimizing organization contribution margins (CM)
• This position develops and maintains product and pricing information on business systems and participates in the development of quotation and deal evaluation methods to ensure consistent use across line of business.
• This individual works directly with commercial and engineering team in the review and analysis of RFPs to identify and approve pricing and contractual requirements to ensure feasibility of projects with respect to company costs and budget.
• Customer facing responsibilities include:
  • Pre-Sales Support - RFI/RFP Preparation, Presentation Preparation, Solution Strategy etc.
  • Sales Support - Collaboration with product owner and sales leads to creating technology solutions pitch to customers, perform application demonstrations in support of the sales process and requirements discovery.
  • Post-Sales Support - Requirements discovery, documentation, and solution design collaboration with business and technical teams (Scope of Work, Business Requirements Documentation etc.)
  • Implementation Support - Identifying and validating business requirements, use cases, process mapping, solutions definition to meet customers' implementation requirements. Collaboration with IT, Customer Support and Operations. Assist in setup, testing and training.
  • Post Implementation Support - key/strategic account support for new technology requirements and solution design.
• Service/ Product management related responsibilities include:
  • Determine investment opportunities based on business and financial objectives.
  • Create and manage roadmap of prioritized future capabilities.
  • Identify technology solutions to meet business and financial objectives.
  • Ensure alignment with company's maxims and enterprise technology standards.
• This role is responsible for supporting the implementation of new TMS technology platform to support Land Transportation in Americas and EMEA across all APLL LOB's
• This position communicates (verbal and written) frequently with internal and external customer and/or project sponsors and stakeholders
• This role requires an individual who can troubleshoot issues that arise and has the ability to analyze, propose solutions and implement needed changes.

Key Result Areas:

• Effective at conveying the product vision and other messages requiring action, in a way that brings people on board with the vision and builds their enthusiasm about fulfilling it.
• Effective in translating technical language into business language as needed to bridge the gap between business and technical professionals engaged in the full product value stream.
• Positive impact to APLL LTS win ratio for new business. Target 30%
• Positive impact on APLL LTS renewals. Target 100%
• Positive impact on APLL LTS existing operations continuous improvement. Target 20%
• Develop, retain, and promote talent.
• Work with APLL existing solution and pricing templates, maintain and enhance
• Develop new and cost-effective solutions through innovation and collaboration with other areas
• Develop engineering models and pricing models for the LTS opportunities (new business and renewals)
• Adhere to APLL POMs and guidelines for the development of financial and operational design models to ensure new and existing operations meet the financial indicators approved by corporate and regional head and local owner LOB.
• Collaborate with other functional areas in the development of flexible, suitable, innovative, and cost-effective engineered solutions
• Challenge stakeholders pricing input to reflect best fit for the proposed solution and to provide cost effective proposals
• Analyze model data, develop, and communicate potential pricing scenarios for consideration directly impacting company win rate
• Provide product and market expertise in the development of executive financial summaries and pricing recommendations
• Update and maintain LTS product offering and price competitiveness in the 3PL Industry
• Conduct research on market trends: product features, cost/spending, pricing, and solutions

Qualifications
Qualifications:

• Bilingual: Spanish and English (verbal and writing) is a plus
• Portuguese desired
• Experience working in a global or multi-regional environment and experience working with teams located in different countries across Americas and EMEA region
• Preferred 5+ years of supply chain experience: domestic ground transportation, multi modal transportation, Impo last mile / Expo first mile, US-Mex cross border, and Pan European
• Preferred 3+ years of process mapping, solutions design and engineering experience in Supply Chain industry
• Preferred 5+ years of well-rounded TMS technology, logistics operations and customer-faced experience. TMS Platforms: One Network, Blue Yonder, Oracle TM
• Preferred 3+ years of project management and implementation
• A proven history working with large sets of operational/ volumes, sales data for analysis and solutions modelling.
• Expert at using Microsoft Excel and Excel advanced features (Pivot Table, Functions, V-Lookups, etc.)
• Strong expertise on customer network analysis and optimization (inbound / outbound)
• Detail-oriented, highly organized, with the ability to handle solution design modelling and pricing for multiple projects, customers/ proposals simultaneously
• Demonstrated ability to work in a fast-paced, deadline-driven environment handling multiple projects simultaneously.
• Strong communication skills (Bilingual) to support and defend engineering recommendations
• Strong analytical skills to identify and analyze cost factors for solution designs and proposals
• Strong organization, time management and creative problem-solving skills
• Good leadership skills to guide and mentor the work of less experienced personnel

Requirements:

• Ability to work remotely, autonomously
• Ability to work independently and as part of a team
• Ability to travel within country and outside of the country to support meetings and/ or projects
• The candidate must function in a fast-paced project environment, and lead and collaborate in the development of solutions for existing operations as well as for new customers along with pricing and proposals
• Works closely in coordination with members of the business development team to successfully address proposal requirements.
• Reviews various cost modelling methodologies, tools and techniques and software to determine appropriate uses and needs for upgrading.
• Determines pricing costs and creates and maintains departmental pricing reports.
• Analyses and reports trends on pricing. Develops recommendations based on findings.
• Supports all major phases of the solicitation process such as, specialized and/or more complex requests for information (RFI), complex RFP responses, and complex aspects of negotiations, to determine feasibility and areas of financial risk.
• Excellent analytical, problem solving, and decision-making skills.

Candidates must be within 250 miles of an APL Logistics facility or office.
The typical starting salary range for this position is: $94,400 - $145,300.
The actual salary offer will take into account multiple factors including skills, experience, and location. Please note that the salary details listed in role postings reflect the base salary only, not total compensation, which includes bonus and benefits.
Candidates are eligible for the following benefits:
• Vacation or Flexible Time Off ("FTO")
• 6 days sick time
• 9 paid holidays
• 1 paid "Personal Holiday"
• Company Bonus Plan
• 401(K) SAVE Plan
• Annual Fixed Contribution
• Medical, Dental, Vision, and Life & Disability coverage
• Voluntary Benefits
• Accident/Critical Illness/Hospital Indemnity Benefits
• Tuition reimbursement and student loan assistance
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) with employer funding and wellness incentives
• Flexible Spending Account (FSA)
• Employee Referral Program
Work Location Requirement - APL Logistics
Employees residing within 25 miles of an APL Logistics Hub Office (AZ, FL, MI, NC, OR) are required to follow a designated Hybrid schedule as described below: Fully on-site, or fully remote schedules are determined based on role and business needs.
• Hybrid employees must report to the office 8 days per month, scheduled by their supervisor.
• Warehouse roles are typically fully on-site.
• Candidates outside the 25-mile radius may be considered for fully remote roles, depending on business needs.
Remote work requires full compliance with company policies, including workspace standards, timekeeping, and communication protocols. Commuting costs are not reimbursed. Adherence to this policy is a condition of employment.
About Us
MAKING THE IMPOSSIBLE, POSSIBLE
APL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial and Retail markets. These solutions include Order Management, Distribution & Fulfillment, Customs Brokerage and Transportation products delivered across six regions. We also pioneered the use of visual data analysis and offer a robust Data Management and Analytics product suite to help you understand and solve complex problems that span systems and processes. Our brand was built alongside a culture of deep customer focus and attention, and we are known for providing flexible solutions to complex problems.
AT THE HEART OF OUR OFFERING IS A GLOBAL, CROSS-FUNCTIONAL ABILITY TO MANAGE CUSTOMER ORDERS FROM ORIGIN ALL THE WAY TO FINAL DESTINATION VIA A NETWORK OF GLOBAL PROFESSIONALS.
EEO Statement for US-
The company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants for employment. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age (40 and over), medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.