Language Data Specialist Jobs (NOW HIRING)

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Role Overview: Drive the quality and intelligence behind advanced conversational AI systems by shaping the language data that powers them. This role directly influences how customers and agents interact with AI across global platforms, improving accuracy, usability, and real world impact at scale. You will work at the intersection of linguistics, data, and machine learning to elevate the performance of speech and natural language systems.

Within the Language Engineering team, you will contribute to the development and evaluation of core AI capabilities across speech recognition and natural language processing. At Genesys, we are transforming customer and agent experiences through empathetic, AI driven innovation that reaches enterprises worldwide. Your work will directly support technologies such as chatbots, voicebots, knowledge systems, and agent assist tools including summarization.

You will own the integrity and quality of annotated datasets, influence how models learn from language, and collaborate closely with research teams to refine outputs and reduce errors. This is a highly detail oriented role with meaningful ownership, where your insights will shape product performance and customer outcomes.

This position offers strong exposure to cutting edge AI systems, multilingual data challenges, and enterprise scale applications. You will gain hands on experience with evolving NLP technologies while contributing to innovations that improve how businesses engage with customers globally.

Key Responsibilities:

• Annotate and classify complex language data with high precision to improve model accuracy and performance
• Analyze linguistic patterns and identify errors to enhance data quality and reduce model inconsistencies
• Collaborate with research teams to resolve ambiguities and refine annotation guidelines for scalable impact
• Design and execute quality checks that strengthen dataset reliability and consistency across languages
• Support the development of training and evaluation datasets that improve conversational AI outcomes
• Test conversational AI features manually to validate real world performance and user experience
• Identify opportunities to optimize annotation workflows and improve efficiency at scale
• Contribute insights that influence product improvements across chatbots, voicebots, and agent assist systems

Required Qualifications:

• Native or near native proficiency in Korean and English
• 1 or more years of experience in language data annotation, analysis, or related fields
• Strong attention to detail with the ability to maintain accuracy across repetitive and complex tasks
• Demonstrated ability to learn and apply new linguistic guidelines quickly
• Proficiency with productivity tools and text editing software
• Foundational understanding of linguistics, language structure, or related disciplines
• Strong analytical thinking and problem solving capabilities
• Ability to work independently while collaborating effectively with cross functional teams

Preferred Qualifications:

• Degree in linguistics, modern languages, or a related field
• Experience with annotation tools or NLP data platforms
• Familiarity with conversational AI systems, including chatbots or voice interfaces
• Interest in natural language processing, machine learning, or AI driven products

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

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