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Position: Code Compliance Officer – STR (Short Term Rentals Specialization)

Reports to: Code Compliance Manager

Emergency Classification: Essential

FLSA Classification: Non-Exempt

Pay Grade: 107

Are you a positive, people-oriented professional who enjoys serving others and helping ensure short-term rentals (STRs) operate responsibly within the community? Do you take pride in delivering exceptional customer service while maintaining strong attention to detail? The Town is seeking a Code Compliance Officer with a specialization in Short-Term Rentals (STR) to serve as a key member of the Code Compliance team and a primary point of contact for residents, visitors, and STR owners/operators regarding STR compliance.

This field-forward role is ideal for someone who thrives in a fast-paced, public-facing environment and enjoys combining education with enforcement. You will play a vital role in responding to STR-related concerns, conducting inspections, documenting conditions, building enforcement-ready case files, and guiding owners/operators and property managers toward timely, voluntary compliance with applicable Town ordinances and nuisance-related requirements.

If you bring a calm, confident presence, strong communication skills, and a commitment to fair, consistent STR compliance and public service, we encourage you to apply and help protect our community's quality of life every day and during emergency activations when needed.

The Town of FMB Offers a Competitive Benefits Package!

Health & Wellness: Comprehensive health insurance with low deductibles and annual maximums. The Town covers 100% of employee premiums and 50% of dependent premiums. Benefits include employer-paid life insurance, short- and long-term disability coverage, gym membership reimbursement and more.

Work/Life Balance: Employees accrue paid leave monthly, plus sick leave and a birthday benefit annually. The Town observes 14 paid holidays and offers a supportive, team-oriented environment.

Retirement Planning: Immediate vesting in a 401(a)/457(b) pension plan with generous employer contributions.

And More! Join a team that values your well-being, growth, and future.

Position Summary

Performs specialized, investigative, enforcement, compliance, and public service work primarily focused on short-term rentals (STR), violations and STR-related cases, including enforcement or applicable Town ordinances, Land Development Code provisions, zoning requirements (as applicable), and nuisance related regulations associated with STR activity. Responsibilities include but are not limited to conducting inspections, investigating complaints, accurate documenting of violations, preparing enforcement cases, coordinating corrective actions, and promoting voluntary compliance through education and professional communication.

The position requires significant fieldwork, independent judgement, customer service, conflict resolution and coordination with Town departments, residents, businesses, STR owners / operators, property managers / local contractors, public agencies, and legal representatives. While the primary assignment is STR enforcement, the position will assist with other code compliance cases and items as needed or assigned.

The position also supports emergency preparedness, response, recovery, post disaster operations, damage assessment activities, and continuity of operations efforts

Responsibilities and Reporting During an Emergency Situation

If assigned, employees in this classification will be required to report and carry out duties as directed for the duration of an emergency. Depending on the nature of the emergency, this may require extended hours, including around the clock for several days on short notice.

EXAMPLES OF ESSENTIAL DUTIES

• Perform investigative, enforcement, compliance, follow-up, and public education duties primarily related to STR violations and STR-related nuisance impacts.
• Conduct field inspections, site visits, and property investigations to verify compliance with STR-related Town codes/ordinances, zoning/land use requirements (as applicable), and related municipal regulations.
• Investigate STR complaints and conditions such as unregistered/incompliant STR activity, occupancy concerns, parking impacts, noise, trash/sanitation concerns, outdoor events/parties, advertised STR activity indicators, and other ordinance violations connected to STR operations as assigned.
• Gather, review, interpret, document, and maintain photographs, witness statements, inspection reports, evidence, case files, and related documentation for STR enforcement actions and hearings.
• Issue notices, warnings, citations, notices of violation, notices to appear, and other enforcement documentation as authorized and warranted; tracks deadlines and compliance milestones.
• Conduct follow-up inspections to verify compliance and closure of violations; coordinates corrective actions with responsible parties.
• Communicate professionally with owners, property managers/local contacts, occupants/guests, neighbors, businesses, and the public; promotes voluntary compliance through education and clear explanation of requirements.
• Utilize conflict resolution and de-escalation techniques during difficult interactions while maintaining professionalism and composure.
• Prepare reports, affidavits, case summaries, enforcement documentation, and hearing-ready case packets.
• Attend Special Magistrate hearings, Code Enforcement Board hearings, court proceedings, and related meetings as directed; may provide testimony regarding STR enforcement cases.
• Coordinate with the Town Attorney, Town Departments, law enforcement, and other governmental agencies regarding STR compliance matters and enforcement actions.
• Utilize enforcement/case management software, permitting systems, mobile technology, databases, and digital records systems to document inspections, violations, evidence, and case actions; maintains accurate records and files.
• Assist with community outreach, education, and response to STR-related inquiries/complaints as assigned.
• Support hurricane preparedness, emergency response, disaster recovery, damage assessment, restricted access support, and post-disaster compliance activities as assigned.
• Assist with other non-STR code compliance cases/items as needed/assigned.
• Attends assigned meetings, training sessions, and events.
• Maintains regular and punctual attendance.
• Performs other duties as assigned.

(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required.)

Education, Certification, and Experience:

• High school diploma or GED required.
• Minimum of two (2) years of experience in code compliance, code enforcement, investigations, zoning enforcement, building inspections, public safety, regulatory compliance, municipal operations, STR compliance/operations, or a related field preferred.
• State of Florida Driver's License required.
• Certification by the Florida Association of Code Enforcement (FACE) Fundamentals of Code Enforcement required or must be obtained within twelve (12) months of employment.
• ICC Property Maintenance & Housing Inspector preferred.
• All required education and certifications must be maintained current and valid.
• Government or municipal experience preferred.

Knowledge

• Knowledge of Town ordinances and municipal codes applicable to short-term rentals (STRs), including nuisance-related regulations (e.g., noise, parking, solid waste/sanitation, occupancy-related provisions as applicable).
• Knowledge of zoning/land development concepts and how they apply to STR regulation and compliance determinations (as applicable to STR enforcement).
• Working knowledge of Florida Statutes Chapter 162 and standard code enforcement processes (case initiation, notices, hearings, compliance deadlines, and escalation).
• Knowledge of inspection and investigative practices, including complaint intake, site verification, interviewing/witness statements, evidence preservation, and documentation standards.
• Knowledge of customer service, conflict resolution, and de-escalation principles for professional interaction with residents, guests, owners/operators, and property managers.
• Knowledge of records management and documentation requirements, including hearing-ready case preparation and maintaining accurate case files.
• Knowledge of office and field technology used in enforcement work, including case management/enforcement software, permitting systems (as needed), databases, mobile devices, and digital photo/video documentation tools.
• Knowledge of basic emergency response roles and post-disaster field operations support (e.g., damage assessment support, restricted access support, continuity of operations tasks as assigned).

Skills

• Skill in conducting STR-focused field inspections and site observations, documenting conditions clearly and accurately (photos, notes, measurements/observations as applicable).
• Skill in investigating STR-related complaints, identifying indicators of non-compliance (e.g., unregistered activity, advertisements, nuisance impacts), and determining next enforcement steps.
• Skill in producing clear, concise written documentation, including notices, warnings/citations (as authorized), affidavits, case summaries, and hearing packets.
• Skill in verbal communication and public education, explaining requirements and compliance pathways to achieve voluntary correction when appropriate.
• Skill in conflict management and de-escalation, maintaining composure and professionalism during difficult or confrontational interactions.
• Skill in time management and case tracking, including managing multiple open cases, prioritizing fieldwork, meeting deadlines, and conducting timely follow-ups.
• Skill in interdepartmental coordination, working effectively with the Town Attorney, Town departments, law enforcement, and outside agencies on STR enforcement actions.
• Skill in using technology and digital systems to enter case activity, maintain evidence, and support accurate reporting and retrieval of records.

Abilities

• Ability to interpret and apply ordinances and procedures consistently and fairly, using sound judgment in enforcement decisions and recommendations.
• Ability to work independently in the field, plan daily workload, and adapt to changing priorities and complaint volume.
• Ability to gather, evaluate, and preserve evidence sufficient to support enforcement actions and hearings, including providing credible testimony when required.
• Ability to maintain accurate, organized, and confidential records, including sensitive information, in accordance with policy and public-records expectations.
• Ability to build and maintain effective working relationships with residents, businesses, owners/operators, property managers/local contacts, coworkers, and partner agencies.
• Ability to work in stressful conditions, including emergency activations, extended hours, and post-disaster field environments as directed.
• Ability to follow oral and written instructions, adhere to SOPs, and maintain professional standards of conduct, integrity, and customer service.
• Ability to perform the physical and environmental demands of the role (frequent outdoor fieldwork; walking/standing; uneven terrain; lifting/carrying up to 50 lbs; exposure to heat, sun, rain, wind; and situational hazards such as traffic or debris areas).

Physical Requirements: • Tasks involve frequent fieldwork, including prolonged walking and standing during inspections and investigations. • Tasks involve repeated entry/exit from vehicles and walking on uneven surfaces (e.g., sand, grass, gravel, curbs, stairs/steps) in the course of site visits. • Tasks involve some unassisted lifting, carrying, pushing, and/or pulling of moderately heavy objects up to 50 pounds. • Tasks involve stooping, kneeling, crouching, crawling, climbing, reaching, and balancing to observe, access, and document conditions. • Tasks may require prolonged periods of visual concentration, including use of mobile devices/cameras and computer screens for documentation and casework.

Environmental Requirements: • Tasks are performed frequently outdoors and are performed occasionally in adverse weather conditions including heat, cold, humidity, sun exposure, wind, and rain. • Tasks may be performed on uneven terrain and in potentially dangerous environments, including around traffic, construction/debris areas, or unsanitary conditions (e.g., trash, standing water, pests/animals).

Sensory Requirements: • Task requires sound perception and discrimination. • Task requires visual perception and discrimination. • Task requires oral communications ability.

The Town of FMB is an Equal Opportunity Employer and a Drugfree Workplace

Veterans Preference

The Town of Fort Myers Beach provides Veterans' Preference in employment for eligible veterans, spouses of veterans, and qualifying family members, in accordance with the Florida Department of Veterans' Affairs guidelines.

How to Claim Veterans' Preference:

1. Notify Human Resources at hr@fmbgov.com to request Veterans' Preference at the time of application.
2. Obtain the Veterans' Preference Form, which will be provided by Human Resources, and indicate your eligibility.
3. Submit the required documentation (e.g., DD-214 form, VA disability letter, or applicable spouse documentation) along with your completed application.

If you require assistance or have questions about this process, please contact Human Resources at (239) 896-4284 or hr@fmbgov.com.