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Laboratory Informatics Jobs in North Carolina (NOW HIRING)

Labcorp

Lead Programmer

Durham, NC · On-site

Labcorp is a global leader in laboratory services, providing the insights and answers that help ... Works with Labcorp's Population Health Informatics team to develop new population analytics tools ...

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How much do laboratory informatics jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for laboratory informatics in North Carolina is $20.48, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.07 per hour, depending on experience, location, and employer.

What does someone working in laboratory informatics do?

Typical daily responsibilities in Laboratory Informatics include managing and maintaining laboratory data systems, troubleshooting LIMS issues, and ensuring the integrity and security of scientific data. Professionals in this field regularly collaborate with laboratory staff, IT teams, and quality assurance personnel to streamline workflows and integrate new technologies. You may also be involved in training lab users, performing system upgrades, and developing reports or dashboards for data analysis. This variety makes the role both technically challenging and integral to the smooth functioning of modern laboratories.

What is laboratory informatics?

A Laboratory Informatics job involves managing and optimizing data, software, and technology solutions in a lab environment. Professionals in this field work with systems like Laboratory Information Management Systems (LIMS), Electronic Lab Notebooks (ELNs), and data analytics tools to ensure efficient data collection, storage, and analysis. They bridge the gap between IT and laboratory operations, supporting regulatory compliance, workflow automation, and integration of lab instruments with digital systems. This role is essential in scientific, pharmaceutical, healthcare, and research industries to enhance data-driven decision-making.

What are the key skills and qualifications needed to thrive in laboratory informatics?

To thrive in a Laboratory Informatics role, you need a strong background in laboratory science, data management, and information technology, often supported by a relevant degree in science, computer science, or health informatics. Experience with Laboratory Information Management Systems (LIMS), electronic lab notebooks, and data integration tools, along with certifications such as CLIA or ASCP, are highly valuable. Attention to detail, strong problem-solving abilities, and effective communication skills are essential soft skills for this position. These competencies ensure accurate data handling, regulatory compliance, and efficient collaboration within laboratory and IT teams.

What are the most commonly searched types of Laboratory Informatics jobs in North Carolina? The most popular types of Laboratory Informatics jobs in North Carolina are:
What are popular job titles related to Laboratory Informatics jobs in North Carolina? For Laboratory Informatics jobs in North Carolina, the most frequently searched job titles are:
What job categories do people searching Laboratory Informatics jobs in North Carolina look for? The top searched job categories for Laboratory Informatics jobs in North Carolina are:
What cities in North Carolina are hiring for Laboratory Informatics jobs? Cities in North Carolina with the most Laboratory Informatics job openings:
Laboratory Informatics jobs near you
Infographic showing various Laboratory Informatics job openings in North Carolina as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 77% Full Time, 14% Part Time, and 7% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $42,590 per year, or $20.5 per hour.

Field Service Engineer (Transfusion Service Ambassador)- Charlotte, NC

Abbott

Charlotte, NC • On-site

Full-time

Medical, Retirement

Posted 16 days ago

Abbott rating

7.8

Company rating: 7.8 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

178th of 538 rated manufacturers

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
Our diagnostic solutions are utilized in hospitals, laboratories, and clinics worldwide. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions, ranging from heart attacks to blood disorders, infectious diseases, and cancers.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self, and live a full life. You'll also have access to:
  • Career development with an international company where you can grow the career you dream of.
  • Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
  • An excellent retirement savings plan with a high employer contribution.
  • Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for, as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity
We have an opportunity for a Field Service Engineer (Transfusion Service Ambassador) to support our Transfusion Medicine Division.
  • This is a field-based remote position.
  • Qualified candidates must reside within 30-minutes of radius of Charlotte, NC
  • Travel is required up to 50%.

What You'll Work On
  • Serve as the primary on-site representative of Abbott Diagnostics Division (ADD), acting as a trusted partner to laboratory customers.
  • Own customer relationships with a focus on retention, customer loyalty, economic profitability, and value expansion.
  • Provide first-line technical support for complex diagnostic instruments, ensuring uptime, analytical turnaround time, and customer satisfaction.
  • Manage issue resolution end-to-end, escalating when necessary while maintaining ownership through closure.
  • Perform instrument installations, commissioning, preventive maintenance, upgrades, and troubleshooting.
  • Drive revenue growth through menu expansion, service sales, product promotion, and value-based solutions.
  • Conduct customer business reviews, KPI reviews, and structured customer visits (pre- and post-call planning).
  • Identify customer needs, training opportunities, operational pain points, and Voice of Customer (VOC) insights.
  • Coordinate order management, inventory control, consumables, contracts, and lifecycle management.
  • Ensure compliance with Abbott Quality Systems, CAPA requirements, regulatory standards, and safety guidelines.
  • Utilize CRM, service, and reporting systems to document activities, manage tickets, and track performance.
  • Collaborate cross-functionally with Sales, Marketing, Technical Service, Customer Support, and Finance teams.
  • Support territory and district business objectives, including on-call coverage, travel, and mentoring of peers.

Key Measures of Success
  • Retention Rate
  • Net Promoter Score (NPS)
  • Cost of Service
  • Territory Sales and Growth Targets
  • Account Profitability Improvement
  • First-Line Service KPIs

Required Qualifications
  • Associate degree or an equivalent combination of education and work experience.
  • Minimum 2 years of experience supporting instrumentation used in a laboratory or blood bank environment.
  • Minimum 2 years of customer-facing experience providing technical, service, or operational support.
  • Ability to travel up to 75% and reside within 30 minutes of the Bedford, TX area.

Preferred Qualifications
  • Bachelor's degree in Biomedical Engineering or a related engineering discipline.
  • 2 to 4 years of experience supporting laboratory instrumentation in a clinical laboratory, field service, or technical support environment.
  • Experience diagnosing and resolving hardware, software, or application issues using documented root-cause analysis.
  • Experience managing onsite support activities across multiple customer accounts or locations.
  • Experience completing instrument installations, preventive maintenance, upgrades, and commissioning activities.
  • Experience influencing product utilization, service adoption, or menu expansion through customer engagement.
  • Proficiency with Microsoft Word, Excel, and PowerPoint for reporting, documentation, and KPI tracking.
  • Experience using CRM, service management, or customer support systems to document and manage service activities.

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
$31.75 - $63.55/hour
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Support Services
DIVISION:
TM Transfusion Medicine
LOCATION:
United States of America : Remote
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 50 % of the Time
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Awkward/forceful/repetitive (arms above shoulder, bent wrists), Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Exposure to temperatures below 60 degrees Fahrenheit/16 degrees Celsius or above 85 degrees Fahrenheit/28 degrees Celsius on a regular basis, Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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