Laboratory Informatics Director Jobs in Boston, MA

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters' innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters' passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Candidate should be within 100 mile radius of Boston, MA. Own the Territory. Influence Clinical Adoption. Deliver Measurable Impact.
At Waters, Clinical Account Managers serve as strategic commercial leaders responsible for accelerating growth across hospitals, health systems, reference laboratories, academic medical centers, and diagnostic organizations.

This role combines business development, strategic account management, and consultative selling to help customers improve clinical and laboratory outcomes through Waters' differentiated solutions. You will own your territory as a business-developing growth strategies, identifying opportunities, navigating complex healthcare environments, and building trusted relationships that drive long-term customer success.
Success requires the ability to understand evolving clinical and laboratory priorities, engage multiple stakeholder groups, position integrated solutions, and convert opportunity into sustained commercial growth.
The Clinical Account Manager owns territory performance and is expected to drive both new customer acquisition and expansion within existing accounts while building lasting partnerships across the clinical ecosystem. This is a high-performance, high-accountability environment where results matter, and how you achieve them matters just as much.

Role Purpose

As part of the Waters Biosciences Commercial team, drive sustainable territory growth by developing new business opportunities, expanding strategic clinical accounts, and advancing customer adoption of Waters solutions across clinical and diagnostic testing environments.

Serve as the strategic leader for the territory by aligning customer objectives, clinical workflows, market trends, and Waters' capabilities to create value and deliver consistent commercial results.

Key Responsibilities

Territory & Business Leadership

• Develop and execute a comprehensive, data-driven territory strategy.

• Identify market opportunities, whitespace, and growth drivers.

• Own territory performance, including revenue attainment, pipeline health, and forecast accuracy.

• Develop strategic account plans that support both short-term performance and long-term growth.

Business Development & Territory Growth

• Proactively identify, create, qualify, and advance new business opportunities.

• Build and maintain a robust pipeline capable of sustaining territory growth objectives.

• Effectively compete to win new business and expand Waters' footprint within assigned accounts.

• Develop and execute targeted prospecting and account penetration strategies.

Account Management & Relationship Expansion

• Build and expand relationships across customer organizations, including laboratory directors, pathologists, clinicians, researchers, procurement leaders, and executive stakeholders.

• Map stakeholder networks and navigate complex decision-making environments.

• Identify opportunities to expand Waters' presence across laboratory networks, health systems, and affiliated sites.

• Support customer adoption, utilization, and long-term success following implementation.

• Drive customer retention and long-term account growth.

Solution Selling & Value Creation

• Deliver consultative, insight-driven customer engagement.

• Position integrated solutions across instruments, reagents, consumables, software, and services.

• Understand laboratory workflows, testing challenges, operational requirements, and reimbursement considerations that influence customer decisions.

• Articulate clinical, operational, scientific, and economic value propositions aligned to customer priorities.

• Partner with Technical Sales Specialists and Application Scientists to demonstrate the impact of Waters solutions on laboratory performance and patient care.

Opportunity & Deal Execution

• Lead opportunity strategy from qualification through contract execution.

• Manage complex sales cycles with discipline and precision.

• Develop compelling business cases and value propositions.

• Negotiate effectively to achieve strong commercial outcomes while maintaining long-term customer relationships.

Cross-Functional Collaboration

• Partner closely with Technical Sales Specialists, Application Scientists, Service, Marketing, and Strategic Account teams.

• Coordinate internal expertise to deliver integrated customer solutions.

• Serve as the central point of orchestration for customer engagement and account strategy.

Market & Competitive Intelligence

• Maintain a deep understanding of territory dynamics, customer priorities, market trends, and competitive activity.

• Position Waters solutions effectively to differentiate and win.

• Provide customer and market insights that inform commercial strategy and business planning.

What Success Looks Like

• Consistently achieves or exceeds territory revenue, growth, and market-share objectives.

• Builds and converts a high-quality pipeline of new business opportunities.

• Expands Waters' presence within hospitals, health systems, reference laboratories, and diagnostic organizations.

• Successfully influences complex purchasing decisions involving clinical, scientific, operational, and procurement stakeholders.

• Develops strong strategic customer partnerships that drive long-term value and loyalty.

• Demonstrates disciplined territory management, account planning, and forecast accuracy.

• Recognized internally and externally as a trusted advisor and strategic partner.

Qualifications & Experience

Required

• Bachelor's degree in Life Sciences, Business, or related field.

• 3+ years of quota-carrying sales, account management, or commercial experience.

• Demonstrated track record of meeting or exceeding sales goals and revenue targets.

• Experience managing customer relationships and growing business within assigned accounts.

• Strong consultative selling, territory management, and communication skills.

• Ability to manage multiple complex opportunities simultaneously.

• Valid driver's license and ability to travel throughout the assigned territory.

Preferred

• Experience selling into clinical laboratories, hospitals, health systems, diagnostic organizations, or reference laboratories.

• Knowledge of clinical laboratory workflows, testing environments, and healthcare decision-making processes.

• Experience with flow cytometry, cell analysis, immunology, or related laboratory technologies.

• Demonstrated success selling capital equipment, consumables, software, and/or service solutions.

• Experience navigating complex purchasing environments involving multiple stakeholders.

• Experience engaging both technical and executive-level decision makers.

• Proficiency with CRM platforms such as Salesforce and territory analytics tools.

Core Competencies

• Strategic Territory Management

• Clinical & Diagnostic Market Acumen

• Business Development & Territory Growth

• Consultative & Solution Selling

• Relationship & Network Building

• Health System & Laboratory Account Management

• Opportunity & Pipeline Management

• Negotiation & Commercial Execution

• Competitive Positioning

• Cross-Functional Leadership

Work Environment & Travel

• Field-based role requiring regular customer engagement throughout the assigned territory.

• Ability to travel approximately 50-60% of the time, depending on territory geography and business needs.

Territory Residency Requirement

This field-based, remote position requires regular in-person customer engagement throughout the New England territory. To effectively perform the essential functions of the role, employees are expected to reside within the assigned commercial territory and within reasonable driving distance of the territory's primary customer base. For this position, candidates must reside within a 100-mile radius of Boston, Massachusetts and be willing to travel extensively throughout the assigned territory.

Additional Requirements

• Ability to comply with customer credentialing, hospital access, and site-specific requirements, including required vaccinations, training, and documentation where applicable.

Why Waters

Waters plays a critical role in advancing scientific discovery and improving human health. Our teams partner with leading organizations across clinical, diagnostic, pharmaceutical, biotechnology, academic, and government sectors to solve complex scientific and healthcare challenges.

As part of Waters, you will:

• Represent a highly differentiated and market-leading portfolio.

• Partner with world-class technical experts and commercial teams.

• Engage with cutting-edge science and transformative healthcare organizations.

• Own your territory and directly influence business results.

• Contribute to innovations that improve laboratory performance and patient outcomes.

Who Thrives in This Role

• Individuals who take ownership and accountability for outcomes.

• High-performing professionals motivated by achievement, growth, and continuous improvement.

• Strategic thinkers who translate insights into action.

• Relationship builders who develop trusted partnerships across complex organizations.

• Consultative sellers who create customer value through expertise and problem-solving.

• Professionals who operate with discipline, resilience, and a customer-first mindset.

Equal Opportunity Employer

Waters Corporation is proud to be an Equal Opportunity Employer. We are committed to fostering an inclusive workplace where diversity of thought, background, and experience drives innovation and business success. We welcome qualified applicants from all backgrounds and are dedicated to providing equal employment opportunities for all employees and applicants.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

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Primary Work LocationUSA CA - Milpitas 155Additional LocationsUSA MA - WoburnWork Shift