Labcorp Customer Service Jobs in Raleigh, NC (NOW HIRING)

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives.

Labcorp is a leader in diagnostics, drug development and healthcare innovation. Across every role, we harness data and AI to work smarter, move faster and create breakthrough solutions that improve health outcomes for people. With our global scale and deep expertise, you'll do meaningful work, grow your career and make a real impact. Together, we're improving health and improving lives.

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

Labcorp is seeking a Lead Programmer to join our team in Burlington or Durham, NC

Work Schedule:

This is a fulltime, exempt (salaried) position assigned to a First Shift schedule, with standard business hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. in your time zone. Business needs may occasionally require flexibility in work hours, including earlier, later, or additional hours, with reasonable notice provided when possible.

Main Responsibilities:

• Works with Labcorp's Population Health Informatics team to develop new population analytics tools that leverage LabCorp data to improve patient care. Includes primary responsibility in developing Insight Analytics product offering.

• Provides opportunity to participate in the full development cycle from product conceptualization, prototyping, interface design, and release to production. Requires the ability to work with LabCorp customers and internal stakeholders to define requirements and incorporate feedback for application improvement.

• Documents business cases and user requirements for new and existing systems. Prepare specifications from which computer programs will be written. Validates functionality.

• Trains new users (LabCorp customers, internal stakeholders).

• Optimize ETL processes for underlying datasets supporting new population health dashboards using SAP HANA, Alteryx, and Python.

• Design, develop, and maintain scalable data integration solutions across internal and external sources, including TEFCA program data and in-house hospital testing systems.

• Provide analytical support for sales initiatives, including revenue analysis, roster matching, and development of custom client reports.

• Leverage public datasets (e.g., Census.gov, NHGIS GIS files, Neighborhood Atlas) to enhance analytical insights.

• Build and maintain data pipelines and deliver analytics solutions using visualization tools such as Tableau and Power BI, supported by platforms like SAP HANA, Datamart, and Big Data environments, along with tools like Alteryx.

• Automate and maintain reporting processes to deliver tailored client outputs aligned with value-based care (VBC) goals.

• Develop customized benchmarking reports combining internal lab data with external social determinants such as Area Deprivation Index (ADI).

• Streamline Antibiogram and organism reporting processes using SAP HANA, enable automated email distribution via Alteryx, and drive 500+ Tableau report generation through Python integration.

• Develop Excel-based versions of Tableau dashboards using Power BI add-ins to replicate core functionality.

Minimum Qualifications:

• Bachelor's degree

• 7 or more years' experience in multiple phases of application development - database, programming, data visualization, user interface development.

• 5 or more years' experience in data visualization - Tableau and Power BI.

• 5 or more years of Database experience - SQL

Preferred Qualifications:

• 5 or more years of experience with Alteryx

• 5 or more years of experience with SQL and SAP HANA

Additional Job Standards:

• Flexibility: Ability to work in all phases of development cycle.

• Knowledge of healthcare environment.

• Knowledge of basic statistics.

• Practical Experience driving projects to completion in a multi-stakeholder environment.

• Population health and diagnostics experience a plus.

• Highly collaborative, team player with excellent communication skills.

• Innovative thinker.

About the Role:

Healthcare delivery is experiencing unprecedented changes led by mass consolidation, accelerated use of data and technology, as well as a shift into value-based care. As the market evolves, Labcorp is establishing its position as the lab partner of choice for emerging health systems across care settings including inpatient and outpatient organizations. Labcorp's Health System team is responsible for some of the company's largest customers and is deeply engaged in use of lab data, population health informatics, and value-based care models. With an integrated national network and clinical data on more than 50% of covered patients, Labcorp is uniquely positioned to develop analytics capabilities that support organizations with quality requirements and financial performance. Labcorp has developed a suite of population informatics tools including data feeds, Insight Analytics, as well as customized solutions for Lab Stewardship and Health Equity. These population analytics tools play an important role in Labcorp's service offering, ensuring differentiation and long-term customer retention.

All job offers will bebased on a candidate's skills and prior relevant experience, applicabledegrees/certifications,as well as internal equity and market data.

Benefits:Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.For more detailed information, pleaseclick here.

Application Window closes on 10-AUG-2026

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit ouraccessibility siteor contact us atLabcorp Accessibility. Formore information about how we collect and store your personal data, please see ourPrivacy Statement.