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Labcorp Customer Service Jobs in Graham, NC (NOW HIRING)

Labcorp

Customer Service Team Lead

Burlington, NC · On-site

Labcorp is a global leader in laboratory services, providing the insights and answers that help ... LabCorp is seeking an onsite Customer Service Team Lead to join our team at our facility in ...

Labcorp

Customer Service Team Lead

Burlington, NC · On-site

Labcorp is a global leader in laboratory services, providing the insights and answers that help ... LabCorp is seeking an onsite Customer Service Team Lead to join our team at our facility in ...

Labcorp

Aviation Line Service Technician

Burlington, NC · On-site

$13.75 - $16/hr

Labcorp is a global leader in laboratory services, providing the insights and answers that help ... value to customers and patients. With our global scale and deep expertise, you'll have the ...

Labcorp

Part Time Phlebotomist

Greensboro, NC · On-site

$16.50 - $20.50/hr

... service, then Labcorp could be a great next career step! Phlebotomist will work in either a Patient Service Center or Client office. In this role you will provide exceptional customer service ...

Labcorp

Part Time Phlebotomist

Greensboro, NC · On-site

$16.50 - $20.50/hr

... service, then Labcorp could be a great next career step! Phlebotomist will work in either a Patient Service Center or Client office. In this role you will provide exceptional customer service ...

Labcorp

Aviation Line Service Technician

Burlington, NC · On-site

$13.75 - $16/hr

Labcorp is a global leader in laboratory services, providing the insights and answers that help ... value to customers and patients. With our global scale and deep expertise, you'll have the ...

Labcorp

Phlebotomist - PRN

Burlington, NC · On-site

$14.25 - $17.75/hr

... service, then Labcorp could be a great next career step! Phlebotomist will work in either a Patient Service Center or Client office. In this role you will provide exceptional customer service ...

Labcorp

Phlebotomist

Reidsville, NC · On-site

$15.25 - $19.25/hr

... service, then Labcorp could be a great next career step! Phlebotomist will work in either a Patient Service Center or Client office. In this role you will provide exceptional customer service ...

Labcorp

Phlebotomist

Cary, NC · On-site

$16 - $20/hr

Exceptional customer service * Strong communication skills; both written and verbal * Ability to work independently or in a team environment * Comfortable working under minimal supervision At Labcorp ...

Labcorp

Phlebotomist - PRN

Greensboro, NC

$16.50 - $20.50/hr

... service, then Labcorp could be a great next career step! Phlebotomist will work in either a Patient Service Center or Client office. In this role you will provide exceptional customer service ...

Labcorp

Phlebotomist

Greensboro, NC · On-site

$16.50 - $20.50/hr

... service, then Labcorp could be a great next career step! Phlebotomist will work in either a Patient Service Center or Client office. In this role you will provide exceptional customer service ...

Labcorp

Phlebotomist

Greensboro, NC · On-site

$16.50 - $20.50/hr

... service, then Labcorp could be a great next career step! Phlebotomist will work in either a Patient Service Center or Client office. In this role you will provide exceptional customer service ...

Labcorp

Part Time Phlebotomist

Greensboro, NC · On-site

$16.50 - $20.50/hr

... service, then Labcorp could be a great next career step! Phlebotomist will work in either a Patient Service Center or Client office. In this role you will provide exceptional customer service ...

Labcorp

Phlebotomist

Burlington, NC · On-site

$14.25 - $17.75/hr

... service, then Labcorp could be a great next career step! Phlebotomist will work in either a Patient Service Center or Client office. In this role you will provide exceptional customer service ...

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Labcorp Customer Service information

See Graham, NC salary details

$7

$15

$21

How much do labcorp customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for labcorp customer service in Graham, NC is $15.11, according to ZipRecruiter salary data. Most workers in this role earn between $12.36 and $16.83 per hour, depending on experience, location, and employer.

What is a Labcorp Customer Service?

A Labcorp Customer Service job involves assisting patients, healthcare providers, and clients with inquiries about test orders, results, billing, and appointment scheduling. Representatives handle phone calls, emails, and other forms of communication to provide support and resolve issues. Strong customer service skills, attention to detail, and knowledge of Labcorp services are essential. Employees may also work with internal departments to ensure accurate and timely responses.

What are the key skills and qualifications needed to thrive in Labcorp Customer Service?

To succeed as a Labcorp Customer Service representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, data entry systems, and Labcorp's internal platforms is often required. Excellent problem-solving abilities, patience, and a calm demeanor are standout soft skills in this position. These abilities are crucial for providing accurate information, efficiently resolving customer concerns, and ensuring a positive experience for patients and clients.

What are some common challenges faced by Labcorp Customer Service representatives, and how can they be managed?

Labcorp Customer Service representatives often handle sensitive health-related inquiries and must manage high call volumes, which can be challenging, especially during peak hours. Maintaining accuracy and professionalism while providing timely responses is essential, as the information given impacts patient care and satisfaction. Building strong product knowledge and leaning on team support are effective strategies for managing stress and complex cases. Continuous training and clear communication channels with both customers and internal Labcorp departments help representatives navigate these challenges successfully.

What cities near Graham, NC are hiring for Labcorp Customer Service jobs?

Cities near Graham, NC with the most Labcorp Customer Service job openings:

Labcorp Customer Service jobs near you
Infographic showing various Labcorp Customer Service job openings in Graham, NC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $31,423 per year, or $15.1 per hour.

Customer Service Team Lead

Labcorp

Burlington, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Key responsibilities

  • Coordinate, monitor, and support the daily workflow of the Account Specialists.

  • Handle escalations and resolve account inquiries or issues.

  • Assist with customer requests, provide guidance, and communicate test results accurately.

Labcorp rating

6.6

Company rating: 6.6 out of 10

Based on 1,160 frontline employees who took The Breakroom Quiz

95th of 121 rated laboratories

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives.
LabCorp is seeking an onsite Customer Service Team Lead to join our team at our facility in Burlington, NC.
Work Schedule: Monday - Friday, 8:30am - 5:30pm
Job Responsibilities
  • Serve as a team lead by coordinating, monitoring, and supporting the daily workflow of the Account Specialists
  • Provide guidance and training to new and current staff as requested by leadership
  • Handle any escalations in order to resolve any account inquires or issues
  • Act a liaison between LabCorp, the customer base and patients
  • Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
  • Speak with customers in a courteous, friendly, and professional manner using protocol procedures
  • Inquire, clarify, and confirm customer requirements and understanding of the solution
  • Provide additional customer education and information as needed
  • Qualify and establish inbound new customers requesting LabCorp's products and services
  • Work in multiple databases to research complex issues and questions
  • Notify clients of test results in a timely and accurate manner
  • Review test forms for accuracy and report any discrepancies
  • Participate in activities designed to improve customer satisfaction and business performance
  • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
  • Flexibility to occasionally adjust work hours based on business needs

Minimum Qualifications
  • High School Diploma or GED
  • 3 years or more of customer service experience

Preferred Qualifications
  • Associate's degree
  • 6 months or more of prior leadership experience
  • 6 months or more of contact center or call center environment
  • 6 months or more of healthcare industry experience, such as a physician's office or a hospital
  • Bilingual in Spanish

Additional Job Standards
  • Knowledge of Microsoft Office suite
  • Experience with Salesforce.com and/or Laboratory Information Systems
  • Strong verbal and written communication skills and excellent ability to listen and respond
  • Be courteous with strong customer service orientation
  • Excellent multitasking abilities required
  • Strong flexibility and the ability to manage and adapt to changing priorities quickly

At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! Join us and discover a path filled with opportunities for growth, continuous learning, professional challenges, and the chance to truly make a difference. Apply today!
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
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