Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide. The job opportunity is for one of our clients specializing in biotechnology product development services. Our client is dedicated to supplying laboratory equipment, chemicals, supplies, and services essential in healthcare, scientific research, safety, and education. As the global leader in serving the field of science, our client boasts an annual revenue of around $40 billion with a mission to empower customers to make the world healthier, cleaner, and safer. Our client's global team is committed to delivering an unparalleled blend of cutting-edge technologies, convenient procurement options, and pharmaceutical services under their industry-leading brands.
Position: Lab Supervisor
Location: Norwood, MA - 02062
Duration: 7 Months
Job Type: Temporary Assignment
Work Type: Onsite
Shift: Monday to Friday - Day Shift
Summary
Operations-focused professional responsible for overseeing site and account activities in alignment with contract terms and Statements of Work. The role drives client satisfaction, revenue growth, and operational excellence while ensuring compliance with regulatory standards. Involves team leadership, stakeholder management, and coordination of onsite laboratory service operations.
Responsibilities
- Oversee site and account operations in alignment with contract terms and Statements of Work, driving revenue growth, margin improvement, and client retention.
- Develop and maintain strong relationships with clients, vendors, and internal stakeholders.
- Promote customer satisfaction through continuous improvement initiatives and performance monitoring.
- Ensure compliance with regulatory standards and asset/inventory management requirements.
- Monitor service delivery for timeliness, accuracy, and quality.
- Maintain accurate and up-to-date data in internal systems (e.g., service requests, work orders, purchase orders, CMMS).
- Review service reports and invoices to ensure accuracy, completeness, and procedural compliance.
- Maintain service and financial documentation while ensuring vendor compliance.
- Lead and manage a team coordinating onsite equipment service, including engineer access and issue resolution.
- Support site service personnel and broader account needs.
- Adhere to all company safety, security, and operational policies.
- Meet with the customer’s Lab Operations team 1–2 times per week to provide updates on service performance, key metrics, and open actions.
Work Conditions
- Primarily onsite at Norwood, MA location (labs, offices, storage/shipping areas).
- Requires light to moderate physical activity (walking, standing, lifting, repetitive tasks).
- PPE required; exposure to laboratory environments and chemicals possible.
Required Skills
- High school diploma or equivalent.
- 2+ years of warehouse, material handling, or shipping experience.
- Experience with international shipping and export documentation.
- Working knowledge of AES filings and ACE portal processes.
- Familiarity with ERP systems and warehouse management systems.
- Strong understanding of inventory control practices.
- Forklift certification (or ability to obtain certification).
- Ability to lift up to 50 lbs and work in a fast-paced environment.
- Knowledge of Incoterms.
- Hazardous materials shipping certification (IATA, IMDG, or DOT).
- Experience in a regulated manufacturing or distribution environment.
- Basic understanding of trade compliance and customs regulations.
TekWissen® Group is an equal opportunity employer supporting workforce diversity.
TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We’re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships.
Our global footprint covers six countries: United States, Canada, Australia, India, United Kingdom and the Philippines. This allows us to work in close partnership with organizations and manage everything from global talent needs with demanding resourcing strategies, to single sites with lower recruitment volumes.
TekWissen® is an equal opportunity employer supporting workplace diversity.