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How much do lab client services jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for lab client services in the United States is $22.53, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.28 per hour, depending on experience, location, and employer.

What are Lab Client Services?

Lab Client Services refers to the team or department within a laboratory that acts as the primary point of contact for clients, such as healthcare providers, researchers, or patients. They are responsible for managing sample submissions, answering client inquiries, coordinating test orders, and ensuring results are delivered accurately and on time. These professionals play a crucial role in maintaining client satisfaction and ensuring effective communication between the lab and its clients. Their duties may also include troubleshooting issues, educating clients on test procedures, and handling billing or administrative tasks.

How does a Lab Client Services professional typically interact with laboratory staff and external clients?

Lab Client Services professionals act as a critical liaison between laboratory staff and external clients, such as physicians, clinics, or patients. They are responsible for addressing client inquiries, facilitating test order entry, and ensuring that specimens are processed efficiently. Regular collaboration with laboratory technicians and medical staff is required to resolve issues, communicate results, and manage special requests. This role often involves multitasking, problem-solving, and providing excellent customer service to ensure client satisfaction and smooth laboratory operations.

What are the key skills and qualifications needed to thrive as a Lab Client Services professional, and why are they important?

To thrive as a Lab Client Services professional, you need a strong background in laboratory procedures, customer service, and data entry, often supported by a high school diploma or an associate degree in a related field. Familiarity with laboratory information management systems (LIMS), specimen tracking software, and standard office tools is typically required. Excellent communication, attention to detail, and problem-solving abilities help you effectively interact with clients and manage sample workflows. These skills are essential for ensuring accurate sample processing, timely results, and a positive client experience.
Lab Client Services Assistant

Lab Client Services Assistant

Southern Ohio Medical Center

Portsmouth, OH • On-site

Part-time

Posted 10 days ago

Southern Ohio Medical Center rating

6.8

Company rating: 6.8 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

573rd of 1,012 rated hospitals

Job description

Current Employees: If you are currently employed at SOMC please log into UKG Pro to use the internal application process.

Department: Laboratory

Shift/schedule: Part Time (16 hrs/wk)

GENERAL SUMMARY

Works under the supervision of the Laboratory Support Services Manager. The Lab Client Services Assistant's primary job function is to order/label, accession and prepares all specimens for laboratory testing. Performs other duties as assigned.

QUALIFICATIONS

Education:

• High School Diploma or successful completion of an equivalent High School Exam Required

• Medical Terminology required

• Certificate in Medical Office Technology or equivalent experience preferred

Licensure:

Experience:

• Previous client services experience preferred

JOB SPECIFIC DUTIES AND PERFORMANCE EXPECTATIONS

The following is a summary of the major job duties of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Receives and electronically records receipt in Laboratory Information System (LIS) of all specimens. Assures samples received are appropriate for test(s) ordered.

2. Quick registers patient in Lab Information System, orders testing (LIS), labels and accessions specimens for laboratory testing. Enters patient, stay, order comments and/or special instructions in Order/Entry function of LIS.

3. Distributes all specimens to appropriate department for laboratory testing, gathers specimens for final storage, and retrieves specimens for “add-on” testing.

4. Participates in the orientation and training of new employees.

5. Performs receptionist duties including but not limited to answering phones and directing patients, visitors, and employees to appropriate areas of the lab and SOMC.

6. Performs clerical duties including but not limited to typing, mail distribution, filing, charting, and result/report delivery via phone, fax, or mail.

7. Orders and maintains office supplies.

8. Utilizes the automated line as appropriate.

9. Processes PKU specimens for delivery to the Ohio Department of Health.

10. Centrifuges specimens and distributes to work station.

11. Performs other duties as assigned

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position in accordance with applicable law. A full job description is available upon request.

Thank you for your interest in Southern Ohio Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status

Southern Ohio Medical Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity, or expression, genetic information, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status or any other basis under the law.

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