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Lab Client Services Jobs (NOW HIRING)

Cottage Health

Client Services Representative PDL

Goleta, CA · On-site

$17.25 - $23.50/hr

Pacific Diagnostic Laboratories seeks a Client Services Representative PDL for their Core Lab Client Services department responsible for serving as the primary contact for clients of PDL services.

Sonic Healthcare USA

$19.74 - $21.71/hr

Understands specimen requirements as they pertain to lab testing in order to provide accurate ... Responsible for client notification of STATs and Criticals * Understands and recognizes the ...

Hologic Inc.

Supervisor, Client Services

San Diego, CA · On-site

$76K - $127K/yr

We are currently searching for a Client Services Supervisor to join our Customer Experience group ... the lab. --- The annualized base salary range for this role is $76,700 - $127,800 and is bonus ...

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How much do lab client services jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for lab client services in the United States is $22.53, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.28 per hour, depending on experience, location, and employer.

What are Lab Client Services?

Lab Client Services refers to the team or department within a laboratory that acts as the primary point of contact for clients, such as healthcare providers, researchers, or patients. They are responsible for managing sample submissions, answering client inquiries, coordinating test orders, and ensuring results are delivered accurately and on time. These professionals play a crucial role in maintaining client satisfaction and ensuring effective communication between the lab and its clients. Their duties may also include troubleshooting issues, educating clients on test procedures, and handling billing or administrative tasks.

How does a Lab Client Services professional typically interact with laboratory staff and external clients?

Lab Client Services professionals act as a critical liaison between laboratory staff and external clients, such as physicians, clinics, or patients. They are responsible for addressing client inquiries, facilitating test order entry, and ensuring that specimens are processed efficiently. Regular collaboration with laboratory technicians and medical staff is required to resolve issues, communicate results, and manage special requests. This role often involves multitasking, problem-solving, and providing excellent customer service to ensure client satisfaction and smooth laboratory operations.

What are the key skills and qualifications needed to thrive as a Lab Client Services professional, and why are they important?

To thrive as a Lab Client Services professional, you need a strong background in laboratory procedures, customer service, and data entry, often supported by a high school diploma or an associate degree in a related field. Familiarity with laboratory information management systems (LIMS), specimen tracking software, and standard office tools is typically required. Excellent communication, attention to detail, and problem-solving abilities help you effectively interact with clients and manage sample workflows. These skills are essential for ensuring accurate sample processing, timely results, and a positive client experience.
Medical Lab Client Service Representative

Medical Lab Client Service Representative

University of Nebraska Medical Center

Remote

$18.41 - $27.64/hr

Other

Posted 15 days ago

University Of Nebraska Medical Center rating

8.5

Company rating: 8.5 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

51st of 1,013 rated hospitals

Job description

Requisition Details
GENERAL REQUISITION INFORMATION
EEO Statement:
UNMC is an Equal Employment Opportunity Employer, including an equal opportunity employer of protected veterans and individuals with disabilities.
Location
Omaha, NE
Requisition Number:
Staff_14826
Department
Pathology, Microbiology & Immunology 50000521
Business Unit
College of Medicine
Reg-Temp
Full-Time Regular
Work Schedule
Monday - Friday, 1:30PM - 10:00PM; with rotating weekends & holidays
Remote/Telecommuting
No remote/telecommuting opportunity
Position Summary
Client Service Representative responsible for all duties related to processing and result reporting of outreach laboratory specimens directly impacting patient care: specimen handling, proper specimen storage, test ordering, test availability, specimen requirements and distribution of patient specimens for laboratory testing by Regional Pathology Services (RPS). Manages information pertaining to patient specimens, and provides responsible, difficult and precise technical and clerical assistance requiring independent judgement, self-motivation and exacting detail. Provides extensive client service communication with internal and external customers of RPS and the Nebraska Public Health Laboratory (NPHL).
Position Details
Additional Information
Posting Category
Healthcare
Working Title
Medical Lab Client Service Representative
Job Title
Health Care Associate (Para)
Salary Grade
HC12H
Appointment Type
C2 - REG OFF/SERV HRLY
Salary Range
$18.413 - $27.644/hourly
Job Requisition Begin Date
06/25/2026
Application Review Date
07/02/2026
Review Date Information:
Initial application review will begin on the date provided in the field above. Applications received prior to this review date will be considered. Applications received after the review date may be considered.
Required and Preferred Qualifications
Required Education:
High School education or equivalent
If any degree major/training is required, please specify the type. (NOTE: Concentration and minors are not equivalent to a major)
(Will consider two years post high school education/related experience)
Required Experience
2 years
If any experience is required, please specify what kind of experience:
Clinical experience in a healthcare environment
(Will consider two years post high school education/related experience)
Required License
No
If yes, what is the required licensure/certification?
NA
Required Computer Applications:
Microsoft Word, Microsoft Outlook
Required Other Computer Applications:
NA
Required Additional Knowledge, Skills and Abilities:
Skilled in customer service.
Preferred Education:
Associate's degree
If any degree/training is preferred, please specify the type:
Healthcare or Biological Sciences.
Preferred Experience:
Outreach laboratory setting.
Preferred License:
No
If yes, what is the preferred licensure/certification?:
NA
Preferred Computer Applications:
Microsoft Excel
Preferred Other Computer Applications:
Sunquest, CoPath, Epic or other patient records software
Preferred Additional Knowledge, Skills and Abilities:
Experience in customer service in healthcare environment.
Knowledge of medical terminology.
Ability in PC/data entry.
Ability to type 50 words per minute
Email to a Friend
https://unmc.peopleadmin.com/postings/98941

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