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Lab Client Services Jobs (NOW HIRING)

Hologic

Supervisor, Client Services

San Diego, CA · On-site

$76K - $127K/yr

We are currently searching for a Client Services Supervisor to join our Customer Experience group ... lab. The annualized base salary range for this role is $76,700 - $127,800 and is bonus eligible.

Foundation Medicine

Client Services Associate

Boston, MA · Hybrid

$42K - $53K/yr

The Client Services Representative is responsible for responding to and resolving a wide range of ... lab staff, and patients via phone and e-mail communication. * Use problem solving skills to create ...

Foundation Medicine

Client Services Associate

Boston, MA · On-site

$42K - $53K/yr

The Client Services Representative is responsible for responding to and resolving a wide range of ... lab staff, and patients via phone and e-mail communication. * Use problem solving skills to create ...

Prenuvo

Client Services Partner

Client Services Partner At Prenuvo, we are on a mission to flip the paradigm from reactive "sick ... You will also facilitate home lab draws, additional report distribution (body composition and brain ...

Guardant Health

Client Services Associate

Partner with the Clinical lab to ensure client information is correctly entered * Send/re-send ... Services as needed * Communicate to clients, patients and sales team using Salesforce (CRM) and ...

Guardant Health

Client Services Associate

Partner with the Clinical lab to ensure client information is correctly entered * Send/re-send ... Services as needed * Communicate to clients, patients and sales team using Salesforce (CRM) and ...

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How much do lab client services jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for lab client services in the United States is $22.53, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.28 per hour, depending on experience, location, and employer.

What are Lab Client Services?

Lab Client Services refers to the team or department within a laboratory that acts as the primary point of contact for clients, such as healthcare providers, researchers, or patients. They are responsible for managing sample submissions, answering client inquiries, coordinating test orders, and ensuring results are delivered accurately and on time. These professionals play a crucial role in maintaining client satisfaction and ensuring effective communication between the lab and its clients. Their duties may also include troubleshooting issues, educating clients on test procedures, and handling billing or administrative tasks.

How does a Lab Client Services professional typically interact with laboratory staff and external clients?

Lab Client Services professionals act as a critical liaison between laboratory staff and external clients, such as physicians, clinics, or patients. They are responsible for addressing client inquiries, facilitating test order entry, and ensuring that specimens are processed efficiently. Regular collaboration with laboratory technicians and medical staff is required to resolve issues, communicate results, and manage special requests. This role often involves multitasking, problem-solving, and providing excellent customer service to ensure client satisfaction and smooth laboratory operations.

What are the key skills and qualifications needed to thrive as a Lab Client Services professional, and why are they important?

To thrive as a Lab Client Services professional, you need a strong background in laboratory procedures, customer service, and data entry, often supported by a high school diploma or an associate degree in a related field. Familiarity with laboratory information management systems (LIMS), specimen tracking software, and standard office tools is typically required. Excellent communication, attention to detail, and problem-solving abilities help you effectively interact with clients and manage sample workflows. These skills are essential for ensuring accurate sample processing, timely results, and a positive client experience.
Supervisor, Client Services

Supervisor, Client Services

Hologic

San Diego, CA • On-site

$76K - $127K/yr

Full-time

Posted 21 days ago

Hologic rating

8.0

Company rating: 8.0 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

148th of 427 rated machine equipment manufacturers

Job description


BioTheranostics, a subsidiary of Hologic, Inc., is a leading provider of molecular-based diagnostic, prognostic, and predictive tests that empower physicians to deliver optimal care for cancer patients. As the organization's hub for oncology, BioTheranostics, referred to as Oncology Services, is committed to clinical excellence, innovation, and delivering high-value solutions for patients and healthcare providers.
We are currently searching for a Client Services Supervisor to join our Customer Experience group.
If you are excited and passionate about playing a key role in impacting health of patients everyday, and strive under a fast-paced environment - read further below.
This is a fully onsite position based in San Diego, CA.
Key Responsibilities:
Manage Client Services Team operations, ensuring efficient daily order processing and strong team performance. Supervise Client Services Associates (CSAs), delegate workloads, and oversee regional production. Lead hiring efforts including resume review, phone screens, and interviews. Conduct onboarding, training, coaching, and annual performance reviews to meet key performance indicators. Monitor daily reports to ensure timely order processing and identify workflow improvements. Handle escalations, including complaints routed to leadership or technical teams, and support team members with complex issues. Develop best practices, procedures, and serve as a subject matter expert for projects. Oversee timecard tracking and approvals in ADP or Fieldglass.
Minimum Education/Experience Requirements:
  • Bachelor's degree preferred; high school diploma required.

Required Training/Certification:
  • On the job training including, but not limited to, HIPAA.

Shift information:
  • Coverage needs could be as early as 6am and as late as 5:30pm Monday - Friday.
  • Potential need for occasional weekend support.

Our Culture at Hologic:
At Hologic, we're driven by our mission to enable healthier lives everywhere, every day. We're passionate about being the global champion for women's health and bringing The Science of Sure to life. You'll join a team that values collaboration, innovation, and a genuine commitment to making a positive impact-inside and outside the lab.
The annualized base salary range for this role is $76,700 - $127,800 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.
Agency And Third Party Recruiter Notice
Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.
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