Lab Account Manager Jobs in Hanover, PA (NOW HIRING)

Position Summary

The Calibration Sales Representative will generate revenue and build long-term customer relationships for Micron Calibration, a Medical Technology Associates (MTA) company, in the York, PA market and surrounding territory. This role is responsible for developing new business, expanding existing customer relationships, and promoting calibration, certification, testing, documentation, and related technical services to healthcare, pharmaceutical, life sciences, laboratory, manufacturing, industrial, and regulated-environment customers.

The Sales Representative will create and maintain a territory sales plan that supports revenue growth, customer retention, quote conversion, and recurring calibration service opportunities. This role requires consistent prospecting, strong customer follow-up, CRM discipline, and close partnership with calibration operations, scheduling, quoting, billing, and technical teams to ensure customers receive accurate proposals and a high-quality service experience.

Essential Job Functions

• Develop and execute a territory sales plan for York, PA, Central Pennsylvania, and assigned surrounding markets that supports revenue and gross profit goals.

• Generate new sales opportunities by researching target accounts, cold calling, networking, requesting referrals, conducting customer visits, and following up on inbound leads.

• Build relationships with quality managers, laboratory managers, facilities leaders, biomedical/clinical engineering teams, operations leaders, procurement contacts, and executive decision makers.

• Identify customer needs for onsite and lab-based calibration, recurring calibration programs, asset lists, service intervals, documentation requirements, equipment certification, and related technical services.

• Grow existing accounts by identifying additional equipment, departments, locations, service lines, recurring work, and multi-site opportunities.

• Partner with calibration technicians and operations leaders to scope opportunities accurately, confirm service capabilities, and align customer expectations with operational readiness.

• Prepare and support accurate quote requests by gathering customer equipment information, service frequency, location details, scope of work, travel requirements, timing needs, and compliance documentation requirements.

• Maintain a disciplined sales pipeline, including opportunity stage, expected close date, next steps, customer notes, forecasted revenue, and follow-up activity within the CRM system.

• Participate in weekly pipeline reviews with sales and operations leadership, including top deals, quote status, customer risks, wins, lost business, and action items needed to close opportunities.

• Provide high-level information regarding MTA/Micron calibration capabilities, quality documentation, NIST traceability, certificate requirements, and customer audit support, while engaging technical experts when deeper support is required.

• Monitor customer satisfaction, escalate service concerns quickly, and notify leadership of at-risk accounts, lost accounts, competitive threats, or customer complaints.

• Support MTA’s relationship-based growth strategy by maintaining regular contact with key accounts and helping move customers from transactional service work to long-term partnerships.

• Represent the company professionally at customer meetings, facility walk-throughs, industry events, trade shows, and local business development activities as needed.

• Follow all company policies, pricing guidelines, communication expectations, safety requirements, and standards of integrity, customer service, and professionalism.

Physical Demands

• Standing, sitting, walking customer facilities, and driving for extended periods of time.

• Ability to lift up to 25 pounds when supporting customer visits, events, or basic materials movement.

• Ability to work in customer environments that may include laboratories, healthcare facilities, manufacturing areas, regulated spaces, or controlled access locations.

Position Type/Expected Hours of Work

• This is a full-time position and hours of work are typically Monday-Friday; however, hours may vary based on customer needs, travel requirements, events, or urgent sales opportunities.

• This position may require occasional early mornings, evenings, or weekend activity to support customer meetings, industry events, or business needs.

Travel

• Regular local and regional travel within the York, PA market and assigned territory is required.

• Estimated travel may vary based on territory size and customer needs, with occasional overnight stays required.

• A valid driver’s license and ability to maintain an acceptable driving record are required.

This role will cover central and eastern PA.

Qualifications:

• Bachelor’s degree preferred, but not required; equivalent experience in B2B sales or technical service sales will be considered.

• Strong communication, listening, presentation, negotiation, and follow-through skills.

• Ability to understand and communicate technical service value without being required to perform calibration work directly.

• Experience using CRM tools to document activity, manage pipeline, track customer follow-up, and support sales forecasting.

• Highly self-motivated, organized, and able to work independently with limited supervision while staying aligned with leadership expectations.

• Ability to work cross-functionally with operations, technicians, scheduling, quoting, billing, and leadership.

• Must demonstrate commitment to the company’s core beliefs of integrity, safety, customer service, accountability, and professionalism.

Disclaimer

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.