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Lab Account Manager information

What is a lab account manager?

A Lab Account Manager is a professional responsible for managing relationships between a laboratory and its clients or accounts. They serve as the main point of contact, ensuring clients' needs are met, coordinating laboratory services, and overseeing project timelines and deliverables. Lab Account Managers also handle inquiries, provide technical support, and help drive business growth by identifying new opportunities with existing or potential clients. Their role often requires a blend of scientific knowledge and strong communication and organizational skills.

What are the key skills and qualifications needed to thrive as a lab account manager?

To thrive as a Lab Account Manager, you need a solid background in life sciences or laboratory operations, often supported by a relevant degree and experience in account management or sales. Familiarity with CRM software, laboratory information systems (LIS), and product knowledge related to lab equipment or services is typically required. Strong interpersonal, negotiation, and problem-solving skills distinguish top performers in this role. These competencies ensure effective client relationship management, driving business growth and customer satisfaction in highly technical environments.

What are some common challenges faced by lab account managers when balancing client needs with laboratory capabilities?

Lab Account Managers often navigate the challenge of aligning client expectations with the laboratory’s technical capabilities and capacity. This requires clear communication and active problem-solving, especially when clients request services outside the lab’s standard offerings or tight turnaround times. Success in this role involves understanding both the scientific aspects and business priorities, ensuring clients receive accurate information about feasibility and timelines. Building strong internal relationships with lab technicians and management also helps resolve challenges efficiently.

What are popular job titles related to Lab Account Manager jobs in Arizona?

For Lab Account Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Lab Account Manager jobs in Arizona look for?

The top searched job categories for Lab Account Manager jobs in Arizona are:

Lab Account Manager jobs near you
Infographic showing various Lab Account Manager job openings in Arizona as of September 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Internal Account Manager

Phoenix, AZ

Sonora Quest Laboratories
Hospitals • 1 - 5K employees
Learn more about Sonora Quest Laboratoriesexternal

$4.0K/mo

Full-time

Posted 3 days ago

New

Sonora Quest Laboratories rating

7.0

Company rating: 7.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Primary City/State:
Phoenix, Arizona
Department Name:
Marketing-Ref Lab
Work Shift:
Day
Job Category:
Marketing and Communications
POSITION SUMMARY
The Internal Account Manager (IAM) will be responsible for lead generation, upsells and total attainment of laboratory diagnostic services to accounts within an assigned territory through tele-sales as well as in person visits. The IAM book of business typically consists of accounts with less than $4,000 average monthly revenue.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
CORE FUNCTIONS
1. Develops and implements sales plan to target accounts for growth in line with regional market strategy.
2. Manages account inquiries in a manner to minimize account attrition and negative volume variance.
3. Prospects new business opportunities and evaluate potential growth opportunities of existing clients.
4. Analyzes targeted accounts and develops recommendations to acquire their business through information collection, marketing initiatives, sales call cycle, etc.
5. Drives sales through pre-call planning, post-call analysis and follow-up.
6. Analyzes the utilization/profitability of existing accounts, then develops and executes action plans to increase these returns.
7. Educates customers on all new products and services through telemarketing.
8. Maintains a breadth of knowledge of all connectivity products and solutions (i.e., Quanum, EMR interfaces)
9. Develops and maintains knowledge of tests and services provided by competitors and utilize this information to solidify or enhance Sonora Quest Laboratories' market position.
10. Field travel to build stronger relationships, develop sales/service acumen and close select leads with SAEs, PMs, and AMs.
KNOWLEDGE, SKILLS AND ABILITIES
  • Excellent verbal and written communications skills.
  • Working knowledge of MS Outlook, Excel, and Word.
  • Ability to effectively perform multiple tasks.
  • Excellent listening and problem-solving skills.
  • Ability to effectively speak to groups of people in a public setting.
  • Ability to effectively identify client needs and to collaborate with others.

MINIMUM QUALIFICATIONS
  • High School Diploma.
  • Two (2) years' experience in a sales or client services capacity in a Healthcare environment.
  • Excellent written and oral communications and interpersonal skills.

PREFERRED QUALIFICATIONS
  • Bachelor's Degree; preferably in Business, Marketing, or the Life Sciences, or comparable career experience
  • Sales experience preferred
  • Knowledge of Healthcare/Laboratory Industry and general economics of business
  • Additional related education and/or experience.

EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
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